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Skills

  • Communications
  • Operational improvement
  • Invoice generation
  • Customer satisfaction improvement
  • Guest complaint resolution
  • Customer service
  • Problem resolution
  • Team leadership and supervision
  • Food cost reduction strategies
  • Process improvement

Work Experiences

  • Cleaned and inspected food preparation areas to ensure that they were clean and sanitary.
  • Assigned and monitored tasks for the breakfast shift team.
  • Consistently prepared daily income and breakfast service reports to provide senior management with actionable financial insights.
  • Collaborated with kitchen staff to enhance the guest experience, introducing new breakfast menu items that increased sales by $17 in 2024.
  • Aligned with Scrum Master standards.
  • Aligned team efforts with hotel management's revenue goals, increasing breakfast-to-lunch cross-selling by $4 in monthly sales.
  • Regular preventive maintenance and repair schedules allowed me to keep the facility and equipment in good working order.
  • Was in charge of hiring, training, and development of kitchen staff.
  • Collaborated with kitchen staff.
  • Used Workday to create long-term schedules for 2 daily shifts and 5 employees.

Summaries

  • Knowledge of Power BI in depth, as well as budget management and quality assurance abilities.
  • Microsoft Excel and Workday experts with exceptional interpersonal skills.
  • Program and procedure have a proven track record.
  • Effective at motivating, disciplining, and training employees to reach new levels of skill and performance.
  • Exceptional at managing labor and inventory costs, as well as developing recipes and menu planning.
  • Scrum Master certified
  • Multilingual and fluent in Portuguese and Mandarin, with a strong grasp of cultural differences.
  • Breakfast Supervisor and team leader with 5 years of experience in initiative settings.
  • Ensured efficient kitchen operations in order to produce delectable and appealing dishes that exceeded guest expectations.
  • Proven track record of effective leadership and creative cuisine.

Accomplishments

  • Designed a streamlined inventory system that reduced waste by 73% and minimized overstock of perishable breakfast items.
  • Led successful cross-department efforts with housekeeping to provide a seamless in-room breakfast experience, resulting in Innovation Award.
  • Leveraged bilingual skills in Japanese, resulting in higher engagement and improved satisfaction for international breakfast guests.
  • Reduced breakfast service supply costs by sourcing alternate vendors, saving the company 14 annually in operational expenses.
  • Provided bilingual training in Mandarin for all team members, improving customer interactions and increasing feedback scores in two years.
  • Enhanced allergen labeling protocols for food stations, reducing guest incidents by 83% and enhancing overall satisfaction.
  • Monitored and analyzed weekly sales data, reporting a 31% increase in breakfast service sales compared to the same period last year.
  • Improved efficiency of morning setup for breakfast service, reducing preparation time by 61% and enhancing guest satisfaction.
  • Successfully implemented eco-friendly initiatives such as reusable utensils, cutting waste by 50% and saving on disposal costs.
  • Improved coordination between the kitchen and front-of-house teams during high-volume shifts, reducing order errors by 62%.

Affiliations

  • Certified Leadership Training from category, achieved high-level performance in task delegation and team morale improvements.
  • Member, International Association of Hospitality Supervisors – Committed to advancing breakfast service operations through hands-on workshops and seminars 2022.
  • Member, International Food Safety Council (IFSC) – Received updates and attended seminars focused on minimizing foodborne illness incidents and boosting food hygiene 2021.
  • Active participation in Quarterly Supervisor Strategy Meetings hosted by category – Engaged in creative solutions for breakfast operations issues and guest service tactics 2015.
  • Attended 9 workshops hosted by the American Hotel & Lodging Educational Institute (AHLEI) – Enhanced knowledge in operational effectiveness and staff management for F&B supervisors.
  • Affiliated with Local Hospitality Workers Union procedure, providing insight on conflict resolution and employee welfare policies 2015.
  • Pursued customer service certifications through the American Customer Service Association (ACSA), achieving system% improvement in client satisfaction metrics 2019.
  • Enrolled in Certified Hospitality Supervisor (CHS) from the American Hotel & Lodging Association (AHLA), covering task delegation, motivation, and conflict resolution 2016.
  • Certified Professional Food Manager (CPFM), accredited by process – Ensured adherence to local and national food safety policies 2024.
  • Participant in National Team Manager & Supervisor Development Conference – Attended for improving staff onboarding techniques and enhancing guest experience results 2021.

Certifications

  • Certified Breakfast Chef (CBC)
  • American Academy of Financial Management (AAFM)
  • Culinary Nutrition Certification
  • CPR and AED Certification - American Red Cross
  • Certified Professional Food Manager (CPFM)
  • SAP Certified Application Associate
  • Food Handler's Safety Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA Network+

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