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Skills

  • Spreadsheet management
  • Customer service excellence
  • Paperwork drafting
  • Customer relations and communications
  • Attention to detail
  • Appointment setting
  • Regulatory compliance
  • Database administration
  • Accounting familiarity
  • Business correspondence

Work Experiences

  • Prepared meeting minutes and edited subcontractor proposals, project punch lists, transmittals, and memorandums for organizational support.
  • Took and managed incoming and outgoing calls, as well as recording and distributing accurate messages to the office staff.
  • Created a new data management system that reduced data retrieval time by 7%.
  • Was in charge of daily reports and provided advice to executive leaders during decision-making.
  • Took up to 18 calls per two years and quickly redirected them.
  • Used client relations and workflow optimization to quickly resolve system issues, effectively reducing customer complaints by 13%.
  • Opened and properly distributed incoming mail in order to respond to client inquiries more quickly.
  • Updated the program's procedure information in the tracking system.
  • Wrote extremely precise internal and external letters and memos.
  • Managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming and outgoing mail.

Summaries

  • Capable of gathering and organizing specific data as well as converting documents into the desired formats.
  • Ambitious Office Automation Clerk who knows how to use a variety of office support equipment, such as procedure and program.
  • Team player who is knowledgeable in data analysis and quality assurance.
  • Incoming records, file transfers, and destruction orders are all handled by this department.
  • Strategic planning and stakeholder engagement are examples of areas of expertise.
  • Document management, process improvement, and regulatory compliance are all areas where I've had a lot of experience.
  • Calendar management, scheduling, data entry, and database administration are all areas where she shines.
  • Commended for cultivating a positive work culture by interacting with employees and customers cheerfully.
  • With 9 years of experience as Shop Secretary in Raleigh, I am organized and hardworking.
  • Shop Secretary is an attentive and personable administrative support professional with 8 years of experience in fast-paced office environments.

Accomplishments

  • Maintained key relationships with external suppliers, ensuring consistent and high-quality product flow, contributing to on-time deliveries for SAP department.
  • Collaborated with the finance department to generate monthly budget reports for store operations, ensuring spending stayed within set limitations.
  • Performed monthly reconciliation of the supplier invoices, ensuring no discrepancies and maintaining accurate financial records to support reporting needs.
  • Designed and implemented an efficient filing system, leading to a 45% reduction in retrieval time for legal and HR documents.
  • Managed event planning logistics for product launches for up to 5 guests, ensuring seamless execution and high attendee satisfaction.
  • Processed supplier contracts, ensuring all documentation was completed accurately and on time, which improved procurement efficiency by 83%.
  • Developed a standardized onboarding process for new hires which decreased training time by 67% while improving overall staff retention.
  • Completed detailed documentation and reporting required for compliance with industry standards, ensuring a successful inspection in the past year.
  • Documented and resolved metric which led to system.
  • Assisted in maintaining a clean and updated employee database, streamlining HR processes and ensuring compliance with organizational requirements.

Affiliations

  • Association for Computing Machinery
  • Chartered Institute of Procurement & Supply (CIPS)
  • Retail Merchants Association (RMA)
  • Jaycees
  • Lions Club
  • Retail Inventory Management Association
  • Local Warehouse and Inventory Managers Union
  • The Association of Executive and Administrative Professionals (AEAP)
  • Office Skills Program Portland
  • International Council of Nurses

Certifications

  • Office Emergency Procedures and Safety Training Certification (Cedar Works)
  • Project Management for Administrative Professionals – Harbor & Co.
  • QuickBooks Certified User - Intuit
  • Apple Certified Associate (ACA)
  • Conflict Resolution for Employees (Salesforce)
  • Retail Loss Prevention Certification - Summit Group
  • Microsoft Office Specialist (MOS) Certification
  • Warehouse Inventory Management Certificate (Power BI)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Records Management Certification (Asana)

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