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Skills

  • Business Administration
  • Multi-line phone proficiency
  • Invoice reconciliation
  • Sorting and labeling
  • Program files maintenance
  • Data entry
  • Appointment setting
  • Credit and collections
  • Event planning and logistics
  • Report development

Work Experiences

  • Conducted extensive research using a variety of resources to assist professional staff with routine and special project tasks.
  • Kept the reception area clean to foster a positive, professional atmosphere for all stakeholders, including Shop Secretarys and clients.
  • Wrote extremely precise internal and external letters and memos.
  • Handled phone and email correspondence, made copies, and handled incoming and outgoing mail and faxes as part of my administrative duties.
  • Accurately calculated hours.
  • Kept track of office supplies by checking inventory and ordering new supplies as needed.
  • Answered a multi-line phone system and transferred callers to the appropriate department or staff member by 9 ring.
  • Was in charge of daily reports and provided advice to executive leaders during decision-making.
  • Wrote professional memos, letters, and marketing copy to support business objectives and growth.
  • Conducted research in order to collect and record process information.

Summaries

  • Highly organized and hardworking, with a clear focus on ensuring that operations are efficient and accurate.
  • Administrative Assistant who is well-organized and dedicated and has a track record of providing excellent customer service in fast-paced environments.
  • Extensive data collection and extraction experience.
  • Agendas are well-prepared, meetings are well-scheduled, and action items are followed up on.
  • Committed to high-quality organization and office management, as well as problem-solving skills.
  • Shop Secretary is an attentive and personable administrative support professional with 8 years of experience in fast-paced office environments.
  • Outstanding leadership abilities, as well as expertise in streamlining workflow to maximize employee strengths.
  • Outgoing and well-organized, with exceptional coordination and interpersonal skills.
  • Dedicated team member with excellent organizational skills and a keen eye for detail.
  • Bringing 16 years of outstanding performance in related roles to the table.

Accomplishments

  • Designed and implemented an efficient filing system, leading to a 45% reduction in retrieval time for legal and HR documents.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Performed monthly reconciliation of the supplier invoices, ensuring no discrepancies and maintaining accurate financial records to support reporting needs.
  • Improved data accuracy by overseeing the input of customer orders and inventory updates, ensuring 55% error-free operations across all departments.
  • Scheduled and coordinated staff training seminars, ensuring that deadlines for compliance certifications were met ahead of metric.
  • Trained new secretarial staff on essential software and procedures in 2019, which improved team productivity by 76% within the first quarter.
  • Maintained key relationships with external suppliers, ensuring consistent and high-quality product flow, contributing to on-time deliveries for SAP department.
  • Facilitated monthly internal team meetings by creating detailed agendas, capturing minutes, and following up on actionable items, enhancing accountability within the department.
  • Resolved customer inquiries related to billing and product availability, reducing customer complaints by 60% over several months.
  • Resolved product issue through consumer testing.

Affiliations

  • American Society of Administrative Professionals (ASAP)
  • International Warehouse Logistics Association (IWLA)
  • Jaycees
  • Certified Administrative Professional (CAP) certification through IAAP
  • Association for Supply Chain Management (APICS)
  • American Society of Safety Professionals
  • Local Warehouse and Inventory Managers Union
  • Association for Operations Management (APICS)
  • National Association of Professional Women (NAPW)
  • Customer Service Professionals Network (CSPN)

Certifications

  • HR Fundamentals Certification (Tableau)
  • Records Management Certification (Asana)
  • Shipping, Receiving and Warehousing Operations Certificate (Brightline)
  • Certified Shop Assistant (Vantage)
  • Microsoft Office Specialist (MOS) Certification
  • ServSafe
  • Office Emergency Procedures and Safety Training Certification (Cedar Works)
  • Business Etiquette Certificate (Workday)
  • Certified Payroll Professional (CPP)
  • Warehouse Inventory Management Certificate (Power BI)

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