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Skills

  • Effective management of private dining experiences
  • Catering to 13+ guests in high-capacity venues
  • Bill computation
  • Menu presentation
  • Banquet coordination
  • Handling high-value transactions with accuracy
  • Customer loyalty through personalized service offerings
  • Dining area cleanliness
  • Tableside service
  • High level of proficiency in food allergens and guest safety

Work Experiences

  • Took orders and served food and beverages with the help of 8 team members.
  • Oversaw the dining table set-up in order to prepare for a variety of event types while adhering to strict service standards.
  • Kept up with current menu items, garnishes, ingredients, and preparation techniques.
  • Established
  • Assisted guests by guiding them through the dining rooms and handing out menus, checking coats, and retrieving high chairs and booster seats.
  • Evaluated a 15 square-foot restaurant and lounge according to state and federal cleanliness standards.
  • Increased table turns and rotated seating for maximum guest satisfaction.
  • Prepared and maintained the buffet and salad bar by checking temperatures, restocking food, removing dirty containers, and monitoring potential sources of contamination.
  • Inquired about the satisfaction of the guests, anticipated additional needs, and gladly fulfilled requests.
  • Won

Summaries

  • With careful organization, he is an effective creator of service structures.
  • Expert
  • Detail-oriented and capable of quickly and effectively learning new tasks.
  • Seasoned
  • Motivated individual.
  • Dedicated to learning, growing, and succeeding in Food and Beverage.
  • Senior Waiter is a service-oriented individual who is well-versed in dining, kitchen, and cleanliness standards.
  • Capable of standing for long periods of time and training new employees.
  • Engaging Senior Waiter with the ability to communicate and assist customers with menu selections.
  • Deadline-driven

Accomplishments

  • Enhanced beverage service workflow, reducing server wait times at the bar by 11% and improving customer satisfaction.
  • Led staff meetings to address operational inefficiencies, resulting in a 10% boost in overall employee productivity.
  • Sustained a high performing team and minimized employee turnover.
  • Exceeded individual and team sales targets by executing effective upselling strategies, driving a 69% growth in average ticket size.
  • Documented and resolved system which led to process.
  • Worked closely with the kitchen and management to redesign daily specials, increasing customer interest and sales by 38%.
  • Recognized for outstanding customer service.
  • Successfully passed ITIL in wine pairing and service, contributing to more informed recommendations and upselling opportunities.
  • Consistently held the position of best performing store in the region.
  • Improved relationships with regular customers, leading to 58% growth in repeat business over 15 months.

Affiliations

  • Institute of Food and Beverage Professionals Boston
  • Institute of Hospitality
  • Restaurant Sustainability Council
  • World Federation of Hotel & Restaurant Associations
  • Freemason
  • Association of Information Technology Professionals
  • Sustainable Food Trust
  • American Society of Safety Professionals
  • Jaycees
  • Certified Food and Beverage Executive (CFBE)

Certifications

  • ServSafe Food Handler Certification
  • Certified Specialist of Wine (CSW) - procedure
  • Interpersonal Communication Skills for Servers - Meridian
  • Cisco Certified Network Associate (CCNA)
  • Conflict Resolution & Mediation in Hospitality - Lakeside Partners
  • Customer Service in Hospitality - Summit Group
  • Culinary Foundations Program - Beacon Labs
  • ServSafe Manager Certification
  • Crisis and Complaint Resolution - Lakeside Partners
  • CompTIA Security+

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