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Skills

  • Conflict resolution in high-pressure scenarios
  • Exceptional customer service in high-end environments
  • Customer service
  • Upselling techniques
  • Food tray carrying
  • High-volume dining
  • Guest relations
  • Compliance standards
  • Handling VIP clientele with professionalism and discretion
  • Customer loyalty through personalized service offerings

Work Experiences

  • Sought advice.
  • Salads, appetizers, and cold dishes, as well as portioned desserts and brewed coffee, were all prepared by me.
  • Checked the restrooms for cleanliness and supply availability 10 times per shift.
  • Invented
  • Identified items in stock for first use to reduce waste and profit loss.
  • Increased table turns and rotated seating for maximum guest satisfaction.
  • Was in charge of the closing duties, which included restocking items and reconciling the cash drawer.
  • Kept the indoor and outdoor dining areas clean by removing trash, wiping down tables, and restocking napkin dispensers.
  • Solved
  • Verified the ages of over 6 customers on a daily basis and stopped serving inebriated customers.

Summaries

  • Skilled at making customers feel at ease and addressing any concerns they may have.
  • Capable of standing for long periods of time and training new employees.
  • Up to $11 drawers can be balanced accurately.
  • Dedicated to learning, growing, and succeeding in Food and Beverage.
  • In FOH and BOH operations, a competent and capable team member.
  • Senior Waiter is a communicative Senior Waiter who is committed to providing exceptional service and unforgettable guest experiences.
  • Resourceful
  • Dependable
  • Ability to adjust to changing menus and policies, as well as deal with customer complaints.
  • Explaining options, relaying orders to kitchen staff, and dealing with special requests are all skills she possesses.

Accomplishments

  • Implemented customer feedback analysis system, resulting in a 39% increase in 5-star online reviews in 2018.
  • Resolved product issue through consumer testing.
  • Trained and mentored junior waitstaff on service quality, upselling techniques, and customer interaction, decreasing customer complaints by 53%.
  • Coordinated front-of-house service for events of 2 guests, ensuring seamless collaboration between kitchen and serving staff.
  • Worked closely with the kitchen and management to redesign daily specials, increasing customer interest and sales by 38%.
  • Developed tailored dining recommendations for guests, leading to a 37% increase in overall check averages.
  • Diligently handled complex billing needs for large parties, maintaining billing accuracy while serving 11+ individuals.
  • Designed and implemented a seasonal beverage program that increased overall bar revenue by 77% in 2023.
  • Cross-promoted seasonal chef specials and signature drinks, resulting in a 43% lift in average check amounts.
  • Collaborated with the kitchen staff to reduce food delivery times by 17%, ensuring customer orders were served promptly and accurately.

Affiliations

  • Certified Guest Service Professional (CGSP)
  • Project Management Institute
  • Food and Beverage Association
  • American Marketing Association
  • International Association of Administrative Professionals
  • National Waitstaff Federation
  • American Society of Safety Professionals
  • Freemason
  • Society of Women Engineers
  • Culinary Arts Association

Certifications

  • ServSafe Food Handler Certification
  • Certified Specialist of Wine (CSW) - procedure
  • Food and Beverage Operations Certificate - Northwind
  • Cisco Certified Network Associate (CCNA)
  • CompTIA Security+
  • Microsoft Certified Systems Engineer (MCSE)
  • Culinary Foundations Program - Beacon Labs
  • Alcohol Awareness Certificate - T.I.P.S. (Training for Intervention Procedures)
  • Certified Public Accountant (CPA)
  • Certified Public Accountant

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