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Skills

  • Conflict resolution and mediation
  • Team management
  • Customer service
  • Client goal assessment and tracking
  • Communications
  • Project organization
  • Care Plan Adherence
  • Client feedback analysis and response
  • Process improvement
  • Team building

Work Experiences

  • Achieved a 17% decrease in incidents.
  • Achieved 19% in audit readiness.
  • Achieved 3 successful interventions.
  • Assisted clients with personal hygiene tasks such as tooth brushing, bathing, grooming, and toileting.
  • Made sure that personal and professional documents were filed properly.
  • Prepared meals and assisted patients with eating tasks to promote healthy nutrition.
  • Took vital signs such as temperature, blood pressure, pulse, and respiration rate as directed by medical or nursing staff.
  • Assisted patients with daily activities such as dressing, grooming, bathing, and toileting.
  • Achieved a 78% success rate.
  • Achieved 46% in client goal advancements.

Summaries

  • Weekends and evenings are available 17 hours per week.
  • Direct Support Coordinator is a multi-talented Direct Support Coordinator who is consistently rewarded for planning and operational improvements.
  • Direct Support Coordinator who is knowledgeable in workflow optimization and data analysis.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • With excellent communication skills, he is extremely personable.
  • Personal Care Aide with experience assisting clients with mental or physical disabilities in completing daily tasks.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Appointment, medication, and household management training.
  • Experienced non-medical care provider with 11 years of in-home care experience.
  • Compassionate, with a strong focus on providing outstanding customer service.

Accomplishments

  • Reduced crisis incident frequency by 74% through effective crisis intervention strategies and thorough staff training.
  • Coordinated emergency protocols with standard, ensuring 3 successful interventions in high-risk client situations.
  • Resolved product issue through consumer testing.
  • Developed and rolled out behavior management protocols, contributing to a 57% improvement in client behavior consistency over the past year.
  • Overhauled client feedback cycles and analysis systems, resulting in 38% more accurate service adjustments to fit evolving needs during 6 months.
  • Implemented behavior assessment strategies that reduced client behavioral incidents by 36% over standard.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led outreach and collaboration sessions with local advocacy groups, participating in 11 inclusive community initiatives for clients.
  • Implemented data-driven strategies to analyze client goals, achieving 72% enhancement in service delivery success.
  • Enhanced client progress by implementing adaptive behavior management techniques, improving daily outcomes by 73% within one year.

Affiliations

  • Board Certified Behavior Analyst (BCBA) OSHA
  • Centers for Independent Living (CIL) Network
  • The Arc of the United States
  • Freemason
  • Council for Exceptional Children (CEC)
  • Association for Positive Behavior Support (APBS)
  • American Association on Intellectual and Developmental Disabilities (AAIDD)
  • Association for Computing Machinery
  • Lions Club
  • Rehabilitation Engineering and Assistive Technology Society of North America (RESNA)

Certifications

  • Certified Behavioral Health Specialist (CBHS) 2015
  • Certified Case Manager (CCM)
  • Certified Public Accountant (CPA)
  • Certified Autism Specialist (CAS)
  • Certified Inclusion Specialist (CIS) process
  • First Aid/CPR Certified
  • Certified Assisted Living Administrator (CALA)
  • Certified Brain Injury Specialist (CBIS)
  • Certified in Trauma-Informed Care (TIC) program
  • Skill-Certified for Community Integration process

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