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Skills

  • Coolant flushes
  • Able to lift 3 lbs.
  • CCTV
  • Supervision
  • Brake systems repair and service
  • MS Office
  • Engine rebuilds and replacements
  • Administrative support
  • Invoice generation
  • Customer service

Work Experiences

  • Developed a reputation for punctuality and hard work.
  • Increased customer satisfaction by coming up with new ways to solve problems.
  • Site evaluations, customer surveys, and team audits were all things I did.
  • Actively participated in continuous training workshops to stay current on new vehicle technologies and repair techniques, specializing in initiative.
  • Learned all aspects of Power BI, Adobe Creative Suite, and Workday to complete first-rate repairs.
  • Added high-demand repair capabilities to my skillset.
  • Provided excellent service and attention when dealing with customers face-to-face or over the phone.
  • Calibrated advanced driver-assistance systems (ADAS) in both domestic and import vehicles, keeping up to date with new technology integrations.
  • Communicated advanced mechanical information in simple terms to non-mechanical people.
  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.

Summaries

  • Achieved a 61% increase in jobs completed on time.
  • Lean certified
  • Proven track record of motivating optimized to achieve team, individual, and management goals.
  • Certified Automotive Technician and team leader with 9 years of experience in procedure settings.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Always looking for ways to help the team, learn new processes, and improve garage operations.
  • Achieved zero customer complaints.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Looking for a new position with a growing company.
  • Strategic thinker with expertise in stakeholder engagement.

Accomplishments

  • Negotiated updated vendor contracts, driving parts cost reductions by 32% while improving delivery reliability.
  • Successfully repaired suspension and steering systems on 2 vehicles under tight project deadlines, ensuring all completed repairs were below budget.
  • Leveraged advanced diagnostic tools to identify engine-related issues, cutting average repair times by 32%.
  • Maintained inventory controls that resulted in greater-than-85% availability of critical parts, minimizing equipment downtime.
  • Implemented strategic workflow improvements that cut average repair turnaround time by 3 days and improved resource allocation.
  • Developed and enforced new operational safety protocols, resulting in zero recorded workplace incidents over a 14-year period.
  • Developed a customer follow-up system to ensure satisfaction post-repair, which led to a 65% increase in repeat business.
  • Successfully reduced emissions-related failures by 60% through more rigorous exhaust system evaluations and repairs.
  • Enhanced vehicle diagnostic accuracy by implementing a data-driven analysis method, increasing first-time fix rates by 78%.
  • Improved shop productivity by cross-training team members in advanced drivetrain technologies, reducing workflow bottlenecks by 79%.

Affiliations

  • Active participant in annual trainings offered by Hunter Engineering Company, enhancing expertise in wheel alignment systems and tire balancing technologies.
  • Engaged in frequent educational events hosted by Vehicle Service Pros webinars, keeping up-to-date with mandates and advancements in exhaust and emissions standards.
  • Affiliated with the Mobile Air Conditioning Society (MACS) and consistently updated knowledge on HVAC system repair and maintenance standards.
  • Established member of the Automotive Service Professionals Society (ASPS), expanding knowledge on the latest in vehicle inspection and quality control.
  • Certified as a Master Technician through the National Institute for Automotive Service Excellence (ASE), validating a wide array of specialized automotive skills.
  • Participated in the Specialty Equipment Market Association (SEMA) educational sessions, focusing on advanced diagnostic tools and emerging automotive technologies.
  • Completed a professional development course through the Society of Automotive Engineers (SAE), with a concentration in hybrid and electric vehicle systems.
  • Affiliated with the National Automotive Dealers Association (NADA) for continuous professional development related to customer service and dealership operations.
  • Participated in Northwood University’s Automotive Aftermarket and Management Program, focusing on cross-functional business collaboration in repair shops.
  • Active attendee of the National Alternative Fuels Training Consortium (NAFTC) seminars, sharpening skills in alternative and renewable energy vehicle repair.

Certifications

  • CompTIA A+ Technician
  • Certified Business Analysis Professional (CBAP)
  • ASE Certified in Heating and Air Conditioning
  • ASE Certified in Manual Drive Train and Axles
  • SAP Certified Application Associate
  • NATEF Certified Automotive Technician 2016
  • Automotive Technology Diploma - Vantage
  • CompTIA Network+
  • I-CAR Automotive Refinishing Technician Certification
  • OSHA Automotive Technician Safety Certification

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