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Skills

  • Attention to detail in policy reviews
  • Decision support for underwriting
  • Project organization
  • Team management
  • Supervision
  • Escalation management
  • Claims risk evaluation
  • Team building
  • Expert-level knowledge of Jira
  • Loss protection

Work Experiences

  • Achieved more efficient processing of 18 applications monthly.
  • Conducted diligent risk evaluation and analysis.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Addressed client concerns.
  • Assisted in underwriting audits by compiling and analyzing data, helping to identify compliance gaps across underwriting practices.
  • Oversaw the delivery of system project by program team, which resulted in system.
  • Collaborated with IT department to develop underwriting automation tools, resulting in 56% efficiency gain within three years.
  • Conducted market analysis for the Southwest and presented findings to senior underwriting management, leading to strategic changes in underwriting policies for 2018.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Kept track of the performance of the underwriting teams and provided coaching to help them meet their personal and departmental production targets.

Summaries

  • Adept at managing client relationships.
  • Achieved a 34% reduction in processing times.
  • Conducted audits in 2023.
  • Aligned operational methodology with company risk strategies.
  • Strengths in vendor management and team leadership backed up by Miscellaneous training.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Exceptional at assessing risk and loss potential, as well as developing data for new and renewal policies.
  • Collaborative Underwriting Support Specialist with a track record of leading junior staff training programs, enhancing departmental efficiency by 71% in 2017.
  • Accumulated critical data.
  • Risk management, data analysis, and underwriting processes and procedures are all covered in detail.

Accomplishments

  • Collaborated with IT to debug and enhance underwriting system processes, clear 34% backlog on submission processing.
  • Collaborated with brokers and agents, ensuring complete understanding of underwriting changes and improved decision justification by 24%.
  • Created and maintained detailed audit reports, identifying 4 compliance gaps and assisting in regulatory improvement processes.
  • Implemented an innovative case tracking system that reduced the pending application backlog by 49% over a 12 week period.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led training sessions for 9 team members on revised underwriting guidelines, resulting in a 24% decrease in application errors.
  • Developed automated tools to streamline underwriting submission intake, reducing processing time by 47% and minimizing error rates.
  • Supported team in documenting and implementing changes to underwriting guidelines, reducing regulatory breaches by 76%.
  • Collaborated with team of 13 in the development of system.
  • Collaborated with senior underwriters to refine risk assessment processes, improving the accuracy of risk classification by 35%.

Affiliations

  • Associates in Risk Management (ARM) Certification
  • American Society of Workers' Compensation Professionals (AMCOMP)
  • American Institute For Chartered Property Casualty Underwriters (AICPCU)
  • American Society of Safety Professionals
  • Mortgage Bankers Association (MBA)
  • Insurance Brokers Association Chicago
  • Chartered Property Casualty Underwriters (CPCU) Society
  • Insurance Information Institute (III)
  • National Association of Professional Insurance Agents (PIA)
  • Professional Liability Underwriting Society (PLUS)

Certifications

  • Certified Insurance Counselor (CIC)
  • Associate in Risk Management (ARM)
  • Associate in Reinsurance (ARe)
  • Chartered Property Casualty Underwriter (CPCU)
  • CompTIA A+ Technician
  • CompTIA Network+
  • RIMS-Certified Risk Management Professional (CRMP)
  • ServSafe
  • Certified Professional Insurance Agent (CPIA)
  • Certified Risk Manager (CRM)

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