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Skills

  • Downtime reduction
  • Data Transmission Speed Optimization
  • Training material development
  • Problem resolution
  • Software troubleshooting
  • Operational workflow improvement
  • Regulatory compliance
  • Mobile device management
  • Root cause analysis
  • Operational improvement

Work Experiences

  • Devised learning and content strategies to meet the needs of students with mental and physical disabilities.
  • Assisted in the deployment of new software systems.
  • Collaborated with the security team.
  • Achieved a 73% decrease in system failures.
  • Contributed to Outstanding Service Award recognition.
  • Tested systems for quality, noting bugs and inconsistencies in operation.
  • Shadowed Systems Support Representative, Co-Op, learning how to operate Power BI and Asana safely and effectively.
  • Provided effective and differentiated classroom instruction to a diverse group of students who were developmentally challenged.
  • Configured SAP for internal operational needs.
  • Achieved 16% efficiency increase.

Summaries

  • Assisted in launching system.
  • Achieved downtime reductions of 64%.
  • Achieved a 39% improvement in customer satisfaction ratings.
  • Empathetic and accommodating when it comes to the design and implementation of hands-on lessons that cater to a variety of learning styles.
  • A special education professional with extensive experience working with students, identifying needs and assisting with various functions.
  • Authored knowledge-base articles and support documentation that led to a 65% reduction in support ticket volume over three years, streamlining internal processes.
  • Assisted cross-functional teams with timely technical support in critical projects, ensuring successful delivery of program ahead of deadlines and maintaining high productivity.
  • I am a versatile Special Education Teacher who focuses on individual student needs across the academic spectrum as well as emotional development.
  • Achieved a 32% reduction in system failures.
  • Achieved a 78% reduction in support ticket volume.

Accomplishments

  • Streamlined documentation process for software version upgrades, leading to a 27% reduction in rollout delays over one year.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Optimized server workload distribution for system, improving application response time by 23% during high-traffic periods.
  • Automated routine system diagnostics processes, decreasing manual oversight demands by 40% while enhancing system accuracy.
  • Analyzed root causes of recurring system outages and implemented preventive measures, reducing system downtime incidents by 28%.
  • Led cross-functional team collaboration efforts to integrate method, improving overall system efficiency by 73%.
  • Collaborated with team of 15 in the development of metric.
  • Provided technical support for end-users and resolved 13 tickets per week, maintaining a 83% customer satisfaction rate.
  • Conducted load testing for new application deployment, improving performance metrics by 49% under high-demand conditions.
  • Reduced downtime during mission-critical software updates by 58% by developing a more efficient process for system rollbacks.

Affiliations

  • Microsoft Certified Professional (MCP) – Attended Adobe Creative Suite Course
  • Association for Computing Machinery (ACM) Student Member
  • Amazon Web Services (AWS) Certified Solutions Architect
  • Kubernetes Certified Application Developer (KCNA)
  • ISACA – Certified Information Systems Auditor (CISA)
  • Project Management Institute (PMI) – Member of IT-specific Initiatives
  • American Marketing Association
  • Association of Information Technology Professionals
  • Toastmasters
  • National Association of Systems Administrators (NASA) – Internship Participant

Certifications

  • Certified Information Security Manager (CISM)
  • Certified Cloud Security Professional (CCSP)
  • Certified Public Accountant
  • ITIL Foundation Certification
  • Apple Certified Associate (ACA)
  • LPIC-1: Linux Administrator Certification
  • Dell EMC Certified Support Technician
  • Project Management Professional (PMP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA A+ Technician

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