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Skills

  • Extremely organized
  • Problem resolution
  • Market research
  • Team management
  • Document scanning
  • Product testing
  • Interpersonal and written communication
  • Process implementation
  • Dinner service planning
  • Miscellaneous expertise

Work Experiences

  • Coordinated new customer training and orientations to meet the needs and objectives of new customers.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Achieved Outstanding Service Award for highest grossing wholesale account executive, generating $12 in revenue over 2018.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Met with current and potential customers to assess their needs and make recommendations for the best program solutions.
  • Assessed inventory and delivery requirements, then devised strategies to meet customer needs.
  • Managed ServiceNow inventory to improve sales pitches and closed more than 15 sales in several months.
  • Answered an average of 9 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Provided training to customers' employees and demonstrated how to use and maintain products.
  • Assisted customers throughout the sales process, as well as during product setup and use.

Summaries

  • Adaptable, tenacious, and capable project manager with over 4 years of experience leading teams, resolving conflicts, networking with prospects, and managing budgets to maximize profits.
  • A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.
  • Deadline-driven
  • Exceptional at acquiring new customers and maintaining existing accounts to ensure consistent revenue growth.
  • A committed, tactical team builder and strategic planner seeking a position in account management or sales with a forward-thinking elevator service and construction firm.
  • Determined sales and marketing professional with 15 years of experience in program industry.
  • Process and category are examples of abilities.
  • To drive profitability and growth, skilled operations manager with solid experience managing all levels of multiple projects, including budgeting, inventory control, and administration.
  • Leadership skills that have been demonstrated to drive enterprise optimization goals and improve organizational operations.
  • Professional with over 8 years of experience in project management and process improvement initiatives across the enterprise.

Accomplishments

  • Achieved Top Performer Award for highest grossing wholesale account executive, generating $11 in revenue over 2015.
  • Monitored industry trends to advise leadership, resulting in the strategic launch of ServiceNow, responsible for $12 in increased revenue.
  • Collaborated cross-functionally to deliver custom client solutions, resulting in a 34% improvement in customer retention.
  • Utilized consultative selling techniques to align product offerings with key client goals, leading to $10 in contract renewals.
  • Developed quarterly performance reports for top clients, resulting in contract renewals valued at $14.
  • Resolved product issue through consumer testing.
  • Improved lead conversion rates by 49% through effective use of CRM and targeted sales campaigns.
  • Achieved Scrum Master certification for Advanced Wholesale Account Management techniques in 2015.
  • Customized client engagement strategies based on deep product understanding, increasing average client purchases by 52%.
  • Increased sales 4% over 18 months.

Affiliations

  • Association for Computing Machinery
  • National Association of Wholesale Distributors (NAW)
  • Warehousing Education and Research Council (WERC)
  • Distribution Management Association (DMA)
  • National Retail Federation (NRF)
  • Professional Sales Association (PSA)
  • Association for Supply Chain Management (APICS)
  • American Medical Informatics Association
  • American Society of Safety Professionals
  • Wholesale Specialty Sales Association (WSSA)

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Apple Certified Associate (ACA)
  • Certified Strategy and Competitive Analysis Professional (CSCAP) - method
  • Certified Selling Professional in B2B (CSPB2B) - Meridian
  • Product Management Certificate - process
  • Advanced Selling Skills Certification - LinkedIn
  • Microsoft Excel Expert Certification - procedure
  • Certified Trade Marketing Specialist (CTMS) - Lakeside Partners
  • ServSafe
  • CompTIA Security+

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