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Skills

  • Live video surveillance monitoring
  • Supervision
  • Customer service
  • Alarm response procedures
  • High-risk situation management
  • Team management
  • Communications
  • Incident data analysis and reporting
  • Leadership and team training
  • Customer service during patrol

Work Experiences

  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Collaborated closely with local law enforcement agencies to increase patrol efficiency and improve community relationships.
  • Collaborated with property managers to delivery security solutions tailored to Tableau facility requirements.
  • Completed Six Sigma.
  • Adjusted patrol schedules accordingly.
  • Achieved a 65% reduction in policy violations.
  • Collaborated with property managers.
  • Attended routine meetings with district security coordinators.
  • Achieved a significant drop in local criminal activity.
  • Advanced skills in crowd control.

Summaries

  • Assisted in the resolution of 7 cases.
  • Contributed to 18 successful case resolutions.
  • Expert at identifying and preserving evidence while investigating crimes and accidents.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Created detailed activity reports that contributed to the arrest of 6 criminals, providing vital information for law enforcement investigations.
  • Skilled at spotting unusual and suspicious activities and people, as well as responding to service calls.
  • Costs were consistently reduced while profits were increased.
  • Created detailed activity reports.
  • Achieved results over one year.
  • Dedicated to learning, growing, and succeeding in Law Enforcement and Security.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Reviewed post-event security data and provided a summary report to senior management on how to improve future event safety procedures.
  • Recommended and enforced cost-effective upgrades to security equipment, resulting in a 32% improvement in operational efficiency.
  • Enhanced access control measures by installing new systems at Brightline, achieving a 18% increase in user compliance with security protocols.
  • Identified potential hazards through risk assessments and followed up with corrective actions, successfully eliminating 6 safety violations.
  • Engaged regularly in continuing security education by attending advanced CPA courses, ensuring knowledge remained current.
  • Used Jira GPS systems to optimize patrol routes, decreasing response times to incidents by 84%.
  • Responded to emergency alarms within several months, ensuring timely containment and resolution of potential threats.
  • Implemented de-escalation techniques during multiple high-tension situations resulting in a 32% reduction in incidents requiring police involvement.
  • Proactively communicated with property management and security teams to successfully avert 11 theft attempts in Boston over a the past year period.

Affiliations

  • Rotary International
  • Recognition through Lakeside Partners for Outstanding Mobile Patrol Service in 2020
  • Certified Institutional Protection Manager (CIPM) by procedure
  • Society of Human Resource Management
  • Crime Prevention Through Environmental Design (CPTED) association
  • National Association of Security Companies (NASCO)
  • Loss Prevention Foundation (LPF)
  • International Association of Security Professionals (IASP)
  • Certified Healthcare Security Officer (CHSO) by IAHSS
  • Association for Computing Machinery

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • De-Escalation and Conflict Management Certification
  • Certified Traffic Control Officer (TCO)
  • Fitness and Agility for Security Personnel Certification
  • Occupational First Aid Level 1 - standard
  • Google Certified Professional Cloud Architect
  • Certified Security Guard (CSG) - framework
  • Project Management Professional (PMP)
  • Workplace Safety & Prevention Certification
  • Certified Physical Security Professional (PSP) process

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