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Skills

  • Extremely organized
  • Personable
  • Claims analysis
  • Team Leadership
  • MS Office Suite
  • Consistently meets sales goals
  • Medicare and Medicaid eligibility
  • Upselling and cross-selling
  • Patient care and physical therapy
  • Risk management processes and analysis

Work Experiences

  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Invented
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Won
  • Completed routine and complex account updates to solve problems.
  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Recommendation
  • Created new customer accounts and updated existing profiles with the most recent data.
  • System helped me achieve $226,000.
  • Managed

Summaries

  • Kept up to date on the latest industry trends and methods to deliver innovative work.
  • Pragmatic
  • Strong presenter, communicator, and problem solver who can work effectively and efficiently with a wide range of customers and needs.
  • Team player who excels at collaborating with coworkers and industry experts to complete successful advertising projects.
  • Account Specialist with 9 years of successful client relations and team leadership experience.
  • Senior advertising executive with a track record of success in account management, team leadership, and promotional management.
  • Customer service and sales expert capable of recognizing customer needs and offering solutions to problems.
  • Innovative
  • Customer Service Representative with experience working in a fast-paced environment who is personable and deadline-oriented.
  • Expert

Accomplishments

  • Optimized profit margins for 5 high-value accounts by developing competitive pricing strategies that captured an additional $18 in revenue.
  • Reduced account processing time by 85% through workflow streamlining and automation, improving overall departmental efficiency.
  • Assisted in the successful launch of a client retention system that reduced customer complaints by 61%.
  • Telephone Service: Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Collaborated with team of 13 in the development of method.
  • Negotiated contract renewals with vendors, resulting in cumulative account savings of $17 over two years.
  • Resolved product issue through consumer testing.
  • Increased sales 7% over several months.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Created key performance indicator (KPI) tracking systems to monitor service levels, decreasing low-performance incidents by 85% %.

Affiliations

  • Society of Women Engineers
  • International Council of Nurses
  • Certified with the Project Management Institute (PMI), applying project management methodologies to client account strategies
  • Continuous learning via the ServiceNow Community, with a focus on operations for accounts using cloud-based services
  • Member of the IT Service Management Forum (itSMF USA) with a focus on service delivery for accounts using SaaS
  • Participant in the SaaS Sales Leaders Network, focused on sales acceleration strategies for tech-driven accounts
  • Affiliate of the Client Relations Professional Association (CRPA) with a focus on proactive client retention strategies
  • Jaycees
  • Involved with the Association of Change Management Professionals (ACMP) to enhance skills in implementing new processes within account teams
  • International Association of Administrative Professionals

Certifications

  • Certified Professional in Supply Management (CPSM) - Institute for Supply Management (ISM)
  • Google Certified Professional Cloud Architect
  • Certified Fraud Examiner (CFE) – Association of Certified Fraud Examiners (ACFE)
  • Project Management Professional (PMP)
  • Advanced Excel Skills Certification (Year), Microsoft Excel
  • Certified Public Accountant (CPA)
  • Association for Project Management (APM)
  • Certified Bookkeeper (CB) – American Institute of Professional Bookkeepers (AIPB)
  • Certified Business Analysis Professional (CBAP)
  • Certificate in Portfolio Management Solutions, framework, (Year)

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