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Skills

  • Data analysis for submission trends
  • Business operations
  • Application Review
  • Documentation preparation and review
  • Licensing software implementation
  • Relationship development
  • Database management
  • MS Office
  • License renewal scheduling
  • First Aid/CPR

Work Experiences

  • Analyzed application data for trends in client submissions, providing recommendations that increased approval success rates by 52%.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Collaborated with internal departments and external agencies to expedite processing times, resulting in a reduction of approval timelines by 15%.
  • Achieved an average response time of 4 business days.
  • Collaborated with process customers to determine their needs and deliver framework service.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Designed a user-friendly licensing FAQ guide.
  • Saved $2 by putting in place cost-cutting measures that addressed long-standing issues.
  • Assisted in the review and implementation of new licensing policies in accordance with North Carolina regulations, positively impacting operational procedures across the organization.
  • Assisted in the review of new licensing policies.

Summaries

  • Detail-oriented Licensing Assistant driven by process improvements, having redesigned internal forms to boost approval rates and reduce time-to-completion by 37%.
  • Trained in collecting payments, preparing deposits, and working with other clerks to complete high-volume work in a fast-paced environment.
  • Accomplished Licensing Assistant with strong communication skills, effectively liaising with external agencies and internal stakeholders to expedite licensing processes.
  • Creative Licensing Assistant instrumental in designing a reminder system that minimized renewal delays, improving overall renewal completion rates by 70%.
  • Coordinated with external regulatory bodies.
  • Delivered accurate, timely results.
  • Detail-driven Licensing Assistant.
  • Dedicated Licensing Assistant with an eye for detail, ensuring error-free application processing and proactive issue resolution across internal and external teams.
  • Boosted approval rates.
  • Contributed to smoother operational processes.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Documented and resolved procedure which led to standard.
  • Reduced regulatory approval time by 22% by building strong relationships with key agencies and contacts.
  • Implemented a tracking system for license renewals, reducing late submissions and associated penalties by 45%.
  • Led the research and selection process for a new licensing management tool, resulting in a transition that improved workflow efficiency by 54%.
  • Identified and addressed gaps in compliance processes, reducing potential delays and fees associated with late filings by 62%.
  • Worked cross-functionally with legal, sales, and external partners to ensure all third-party licenses were in place prior to project commencement.
  • Provided real-time updates and performance metrics to executives, detailing the team’s progress in meeting licensing deadlines.
  • Prepared and submitted comprehensive licensing reports to senior management, enabling informed business decisions based on real-time data.

Affiliations

  • Lions Club
  • American Licensing and Permit Associations (ALPA)
  • Freemason
  • Jaycees
  • Chartered Institute of Patent Attorneys (CIPA)
  • Information Systems Security Association (ISSA)
  • Continuing Legal Education (CLE) Courses in Licensing and Compliance
  • American Bar Association (ABA) – Intellectual Property Law Section
  • Council on Licensure, Enforcement & Regulation (CLEAR)
  • Certified Records Manager (CRM) Certification

Certifications

  • Certified Public Accountant
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Project Management Professional (PMP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Regulatory Compliance Manager (CRCM)
  • Certified Information Security Manager (CISM)
  • HubSpot Sales Software Certification
  • Certified Licensing Professional (CLP)
  • Certified Business Analysis Professional (CBAP)
  • Certified Fraud Examiner (CFE) by Association of Certified Fraud Examiners

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