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Skills

  • Lost and found procedures
  • Client relationship management
  • Materials storage
  • Budgets
  • Advanced knowledge of system
  • Effective communication skills
  • Maintenance reports
  • Emergency response and first aid
  • Strong leadership abilities
  • Continuous Improvement Initiatives

Work Experiences

  • Used specific cleaning products in each guest room according to company guidelines.
  • Vacuumed, dusted, and maintained common areas such as hallways and elevator waiting areas.
  • Collaborated with the marketing team.
  • Modified programs to help people with disabilities and other accessibility issues.
  • Adjusted workout routines for pre-existing conditions.
  • Boosted personal training session sales by $9.
  • Handled requests for assistance, toiletries, and personal care items from guests.
  • Assisted in managing a team of floor staff over 2 fitness locations, handling day-to-day operations with a focus on maximizing efficiency.
  • Achieved an Employee of the Year for facility cleanliness.
  • Coached and motivated members through peak hours, ensuring a productive and positive gym environment while decreasing equipment wait times by 23%.

Summaries

  • Certified Fitness Floor Specialist proficient in fitness technology and emergency response, known for reducing onboarding times by 35% while maintaining a clean and safe gym environment.
  • Detail-oriented with a thorough understanding of cleaning equipment.
  • Cleanliness and a job well done are important to me.
  • Strengths in risk assessment and stakeholder engagement backed up by Miscellaneous training.
  • Individual with over 17 years of experience providing efficient housekeeping services to hotel guests throughout Portland.
  • Adept at delivering high-quality support.
  • Clear understanding of performance reporting and team leadership as well as performance reporting training.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved 40% growth in session bookings.
  • While attending to the varying needs of gym attendees, collaborative Fitness Floor Staff Member with flexibility and situational awareness is required.

Accomplishments

  • Collaborated closely with personal trainers to generate member interest in system, registering 2 new participants per week.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved standard which led to procedure.
  • Collaborated with team of 16 in the development of program.
  • Regularly conducted member satisfaction surveys, implementing changes that resulted in 69% membership increase over three years.
  • Led weekly staff meetings focused on operational improvements, increasing overall team efficiency by 51% in 18 months.
  • Developed an upselling strategy for nutritional supplements at the gym, improving related sales channels by 67% in process.
  • Aligned wellness initiatives with corporate directives, resulting in initiative that contributed to company productivity goals.
  • Analyzed exercise trends and proactively worked with management to launch new group fitness classes, boosting class participation by 24%.
  • Created partnerships with local fitness influencers to promote membership, contributing to a 6 member gain in 18 months.

Affiliations

  • Yoga Alliance Registered Yoga Teacher (RYT)
  • Rotary International
  • Association for Computing Machinery
  • Health and Fitness Associations of America Membership
  • Fitness Mentors Certified Personal Trainer
  • Lions Club
  • American Medical Informatics Association
  • Spinning® Instructor Certification Program
  • TRX® Suspension Training Certification
  • American College of Sports Medicine (ACSM) Certified Professional

Certifications

  • Yoga Alliance Certified Yoga Teacher (RYT) – process
  • Metric Certified Fitness Professional
  • Certified Public Accountant (CPA)
  • Certified Public Accountant
  • Cisco Certified Network Associate (CCNA)
  • American Heart Association Basic Life Support (BLS) Certified
  • Certified Functional Strength Coach - CFSC
  • Wellcoaches Certified Health and Wellness Coach (CHWC)
  • ISSA Transformation Specialist Certification
  • CompTIA A+ Technician

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