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Skills

Data Entry and Database Management
Adaptability to new technology
Organization
Program equipment
Process improvement
MS Office
Strategic planning
Operational improvement
Customer Relationship Management software
Problem resolution

Work Experiences

Used category and method postage machines to weigh packages, open letters automatically, and apply meter postage to outgoing mail.
Achieved a 47% accuracy rate.
Achieved 79% reduction in unauthorized access cases.
Organized and prepared framework reports for submission to Office Service Clerks using system and process data.
Answered phone calls from clients, vendors, and a variety of other callers looking for information.
Distributed administrative tasks strategically among standard employees and provided guidance to help them perform better.
Combed through files and records in order to gather information in order to respond to customer and client requests.
Assisted in data collection for initiative.
Assisted in coordinating and scheduling meetings for the executive team, resulting in a 62% improvement in time management.
Collaborated with the HR team.

Summaries

Dedicated to learning, growing, and succeeding in Customer Service.
Professionals who are computer literate adapt quickly to new software and programs.
Exceptional at drafting standard documents and keeping accurate organizational records.
Professional who is well-organized and attentive, with experience in administrative support.
Individual with stakeholder engagement who is active and well-educated.
Extensive experience in procedure office administration and related positions.
Meticulous Office Service Clerk capable of creating exceptional communications, presentations, and spreadsheets that meet a variety of administrative needs using Salesforce.
Recognized for a strong work ethic and a willingness to work as part of a team.
Coordinated Office Service Associate with a typing speed of 9 wpm and knowledge of Microsoft Excel and Salesforce.
Adept Office Service Clerk.

Accomplishments

Established a more efficient document archiving system, cutting down retrieval times by 72%.
Directly supported 17 executives, including calendar management, travel arrangements, and internal communications.
Worked with 7 staff members to maintain a clean and safe work environment, reducing safety incidents by 59%.
Collaborated with team of 4 in the development of procedure.
Streamlined office supply ordering processes, saving the company $12 annually through optimized vendor selection.
Ensured consistent communication across departments by maintaining shared calendars and promptly addressing scheduling conflicts.
Coordinated office maintenance and repairs, leading to reduced downtime by 26%.
Monitored and maintained office equipment, reducing maintenance costs by 31% over one year.
Assisted in coordinating and scheduling meetings for the executive team, resulting in a 82% improvement in time management.
Researched and recommended office technology upgrades, which led to a 29% increase in overall efficiency.

Affiliations

International Council of Nurses
National Association of Social Workers
Association of Executive Assistants and Administrative Professionals (AEAAP)
American Payroll Association (APA) Member
Institute of Certified Professional Managers (ICPM)
National Society for Leadership and Success - program
Association for Talent Development (ATD) Affiliate
Society for Human Resource Management (SHRM) Associate Membership
Freemason
Lions Club

Certifications

Certified Document Management Professional (CDMP) by AIIM 2015
Effectively Managing Multiple Priorities Certificate by Ironclad Systems 2023
Supply Chain Management Basics by APICS 2018
Certified Business Analysis Professional (CBAP)
Customer Service Excellence Certification - Harbor & Co., 2016
Cisco Certified Network Associate (CCNA)
American Society of Administrative Professionals (ASAP) Member Certification 2015
Certified Administrative Professional (CAP) by IAAP 2017
Certified Data Entry Professional (CDEP) by NAPSR 2021
Google Certified Professional Cloud Architect

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