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Skills

  • Laboratory Practices
  • Attention to detail
  • Dispensing Productivity Improvements
  • Data entry accuracy
  • Prescription dispensing
  • Problem resolution
  • Handling confidential patient information
  • Security monitoring
  • Pharmacy protocols
  • Communications

Work Experiences

  • Collaborated with pharmacists and healthcare providers.
  • Had an excellent attendance record and was always on time for work.
  • Collaborated on framework promotion projects.
  • Addressed over 10 emergency medication requests per shift.
  • Assessed incoming stock deliveries, reducing discrepancies and wastage by 64% through more efficient auditing processes.
  • Solved procedure issues, improved operations, and provided excellent customer service.
  • Located and measured medications based on prescription information, making adjustments as pharmacists and providers instructed.
  • Worked with insurance reps to process claims and calculate the correct co-pay amounts for patients.
  • Transported Jira to 18 months customer locations.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.

Summaries

  • Personable method professional with extensive experience guiding and assisting customers, as well as assisting coworkers and completing critical pharmacy tasks.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Consistently ensured 100% regulatory compliance.
  • To provide excellent customer service, productive in efficiently ringing customers, providing information, and answering calls.
  • Accomplished Pharmaceutical Attendant.
  • Consistently prioritizes safety by properly disposing of expired medications and reporting any problems or dangerous situations.
  • Contributed to 62% increase in adherence to prescribed treatments.
  • Adhered to all regulatory guidelines.
  • Committed to providing exceptional service in the pharmacy.
  • Accomplished Pharmaceutical Attendant with a focus on adhering to pharmacy laws and safety protocols, reducing adverse drug interactions by 29% through proactive intervention.

Accomplishments

  • Provided customer-focused communication, guiding patients on prescription usage and product recommendations, increasing pharmacy referral rates by 21%.
  • Collaborated with a cross-functional team to streamline patient medication counseling, resulting in a 27% improvement in patient satisfaction scores.
  • Documented and resolved procedure which led to metric.
  • Participated in a regional pilot program introducing electronic health records (EHR), streamlining patient intake and improving documentation accuracy by 57%.
  • Proactively developed a response plan for pharmacy audits, achieving a 51% error reduction in controlled substance management for 2018.
  • Contributed to reducing pharmacy supply costs by 22% through optimizing inventory levels and minimizing waste in collaboration with procurement.
  • Helped implement time management changes that improved the efficiency of medication refills, cutting down refill time by one year.
  • Reduced discrepancies in insurance processing by 72% through enhanced coordination with the billing and claims department.
  • Handled controlled substances in accordance with DEA protocols, maintaining a 77% compliance rate in surprise regulatory inspections for 2022.
  • Implemented an automated dispensing system, reducing manual errors by 27% and enhancing overall workflow processes.

Affiliations

  • The National Association of Chain Drug Stores (NACDS)
  • American Pharmacists Association (APhA)
  • Pharmaceutical Supply Chain Initiative (PSCI)
  • Freemason
  • American Medical Informatics Association
  • Participation in Continuing Education (CE) Programs 2022 Managed by Summit Group
  • Rotary International
  • International Pharmaceutical Federation (FIP)
  • Completion of COVID-19 Immunization Training (Pharmacy-specific) 2017
  • Licensed Member of Washington Pharmacy Technician Association

Certifications

  • Certified Medication Refill Technician (CMRT) from Cedar Works
  • Microsoft Certified Systems Engineer (MCSE)
  • First Aid/CPR Certified
  • Immunization Delivery Certification (IDC) certified by Ironclad Systems
  • Pharmaceutical Quality Assurance (PQA) Certification from Ironclad Systems
  • Project Management Professional (PMP)
  • Certified in Prescription Processing Technology from Tableau
  • Bloodborne Pathogens Certification (BBP) from Brightline
  • CompTIA A+ Technician
  • CompTIA Security+

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