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Skills

  • Regulatory compliance
  • Supervision
  • Laboratory Operations
  • Process improvement
  • Recordkeeping skills
  • Continuous process improvement
  • Customer service excellence
  • Payment processing
  • MS Office
  • Team training and development

Work Experiences

  • Contributed to 83% increase in pharmacy-client rapport.
  • Addressed over 10 emergency medication requests per shift.
  • Oversaw the delivery of system project by process team, which resulted in system.
  • Consistently met sales targets for over-the-counter medications.
  • Assessed incoming stock deliveries, reducing discrepancies and wastage by 64% through more efficient auditing processes.
  • Achieved results in 2020.
  • Consistently met sales targets for over-the-counter medications, contributing to a $9 increase in monthly revenue.
  • Was in charge of inventory management, which included counting inventory items, verifying delivery quantities, reviewing medication expiration dates, and placing orders for additional products.
  • Looked for industry trends on social media and through online sources.
  • Had an excellent attendance record and was always on time for work.

Summaries

  • Conducted effective stock auditing.
  • Pharmaceutical Attendant with 8 years of successful cross-functional collaboration and process improvement experience.
  • Committed to providing exceptional service in the pharmacy.
  • Orderly in recordkeeping, inventory control, product ordering, and physician refill requests.
  • Achieved accurate and timely submission of claims.
  • Committed to reducing medication errors.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Assisted with patient consultations.
  • Within Miscellaneous, senior Pharmaceutical Attendant and outstanding performer in workflow optimization and vendor management.
  • Strengths in data analysis and workflow optimization backed up by Miscellaneous training.

Accomplishments

  • Achieved and maintained a five-star patient care rating through clear communication, patient education, and empathetic service.
  • Provided customer-focused communication, guiding patients on prescription usage and product recommendations, increasing pharmacy referral rates by 21%.
  • Participated in a regional pilot program introducing electronic health records (EHR), streamlining patient intake and improving documentation accuracy by 57%.
  • Leveraged data analytics tools to review drug performance, helping the pharmacy improve its formulary recommendations and decreasing medication costs by 17%.
  • Led a patient outreach initiative to promote medication adherence, increasing refill compliance by 73% within 6 months.
  • Initiated the use of a barcoding system for medication tracking, which lowered manual labeling errors by 72%.
  • Coordinated with interdisciplinary teams to administer over 11 flu shots during peak season, meeting community health target goals.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Handled controlled substances in accordance with DEA protocols, maintaining a 77% compliance rate in surprise regulatory inspections for 2022.
  • Consistently monitored refrigeration units to ensure temperature-controlled medications remained within safe storage ranges, preventing stock spoilage.

Affiliations

  • Institute for Safe Medication Practices (ISMP)
  • Workshop Attendee on Pharmacy Software Implementation (2019)
  • Pharmaceutical Supply Chain Initiative (PSCI)
  • Contributor to Journal of Pharmacy Technology
  • Freemason
  • Member of International Society for Pharmaceutical Engineering (ISPE)
  • Pharmacy Clinical Technicians Advisory Board
  • Active Participant in Medication Therapy Management (MTM) Programs
  • Member of framework Alumni Association for Pharmaceutical Sciences
  • American Pharmacists Association (APhA)

Certifications

  • Certificate in Drug Dispensing and Storage Management from Lakeside Partners
  • Certification in Pharmacy Law and Ethics from standard
  • Healthcare Sterile Processing Association (HSPA) Technician Certification from Brightline
  • CompTIA Security+
  • Google Certified Professional Cloud Architect
  • Advanced Certification in Regulatory Compliance for Pharmacy Technicians (RCPP) from Lakeside Partners
  • SHRM Certified Professional (SHRM-CP)
  • Pharmaceutical Certified Logistics Professional (PCLP) from Summit Group
  • Bloodborne Pathogens Certification (BBP) from Brightline
  • Project Management Professional (PMP)

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