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Skills

  • Automated testing frameworks
  • Supervision
  • Data-driven decision making
  • Data Management
  • Organization
  • VBScript
  • Backwards compatibility design
  • Team management
  • Flash and ActionScript
  • Framework equipment

Work Experiences

  • Designed and developed user interfaces for ServiceNow that made overall management easier and more user-friendly.
  • Automated team leadership.
  • Accelerated time to market by 18%.
  • Developed, tested, and deployed software that was scalable, highly available, and modular.
  • Analyzed system performance post-implementation, delivering monthly reports that highlighted improvements and areas for future optimizations.
  • Tweaked software settings to improve performance and add new features.
  • Achieved overall skills improvement of 68%.
  • Analyzed system performance post-implementation.
  • Achieved buy-in from 2 key decision-makers.
  • Was in charge of maintaining existing applications as well as designing and delivering new ones.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Collaborated with diverse teams across Seattle to align solutions with product roadmaps, achieving time-to-market reductions by 72%.
  • Excellent HTML, JavaScript, and Python skills were demonstrated.
  • Structures and processes that are optimized to meet customer goals and promote company loyalty.
  • Costs were consistently reduced while profits were increased.
  • Respectful self-motivator with a knack for identifying and resolving software problems.
  • Stakeholder engagement and quality assurance experience, as well as data analysis and cross-functional collaboration skills.
  • Certified in Six Sigma.
  • With proven project management and team leadership skills, I am well-organized and customer-focused.
  • Achieved cost optimization.

Accomplishments

  • Led technical roadmap planning for ServiceNow, ensuring system scalability and growth over 6 months.
  • Partnered with sales and presales teams to produce technical proposals for complex solutions, ultimately achieving a 10% increase in closed deals.
  • Delivered real-time performance monitoring solutions that proactively identified bottlenecks, decreasing incident response times by three years.
  • Spearheaded the integration of Workday with third-party platforms, enhancing operational workflows and improving data integrity by 61%.
  • Developed and maintained detailed technical documentation as part of audit compliance for Six Sigma, securing successful regulatory approval within 6 months.
  • Developed Infrastructure as Code (IaC) strategy using HubSpot, reducing manual configuration tasks by 51%.
  • Collaborated with a multi-disciplinary team to deliver a $14 system upgrade, reducing application downtimes by 34%.
  • Managed uptime and availability improvements for standard, reaching 12 consecutive quarters of 61% uptime.
  • Achieved on-time delivery of 12 design iterations for enterprise software projects, ensuring alignment with rapidly evolving business needs.
  • Worked closely with client stakeholders to define requirements for a multi-platform software solution, resulting in a 6% increase in post-implementation satisfaction score.

Affiliations

  • International Association of Administrative Professionals
  • Project Management Institute
  • International Association of Software Architects (IASA)
  • Continuous Delivery Foundation (CDF)
  • National Association of Social Workers
  • IEEE Computer Society
  • American Society of Safety Professionals
  • Worldwide Developers Conference (WWDC) Alumni
  • Society of Human Resource Management
  • International Requirements Engineering Board (IREB)

Certifications

  • Axelos Management of Risk (M_o_R) Certification
  • Cisco Certified Internetwork Expert (CCIE)
  • Salesforce
  • Oracle Certified Master, Java EE Enterprise Architect
  • MuleSoft Certified Platform Architect Level 1
  • Certified Public Accountant
  • Cisco Certified Design Professional (CCDP)
  • Microsoft Certified: Azure Solutions Architect Expert
  • CompTIA Security+
  • Certified DevOps Engineer – Professional – AWS

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