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Skills

  • Attention to detail in food preparation
  • Food safety compliance (ServSafe Certified)
  • Project organization
  • Creative problem-solving
  • Clear communication and active listening
  • Hospital operations
  • Regulatory compliance
  • Interpersonal communication
  • Café layout optimization
  • Team building

Work Experiences

  • Prepared cooking supplies, ingredients, and workstations when opening and closing the kitchen.
  • Consistently achieved personal sales targets.
  • Demonstrated exceptional performance.
  • Cut supply costs by $193,000 annually.
  • Conducted barista training.
  • Consistently met quality standards.
  • Achieved efficient order processing.
  • Created pre-selected food offerings for catering clients using a variety of meal preparation methods.
  • Achieved results within 2015.
  • Decreased customer wait times by 24% after streamlining barista prep processes and optimizing workflow standards.

Summaries

  • Adept at creating promotional marketing content that led to a 73% boost in social media engagement within several months.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Motivated Food Service Worker who is used to following recipes to the letter when preparing food ingredients and dishes.
  • Adept at managing time effectively, ensuring all tasks are completed promptly without sacrificing product or service quality.
  • Well-organized and efficient, with a strong desire to please customers.
  • Takes orders, fills special requests, prepares food, and team leadership with ease.
  • Cafe Staff Member with 16 years of service industry experience.
  • Achieved a customer return rate of 32% %.
  • Achieved results within 4 months.
  • Boosted event-driven sales.

Accomplishments

  • Responsible for opening and closing procedures, consistently achieving zero loss or damage due to mismanagement of café assets.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Operated Point-of-Sale software and provided technical troubleshooting support, reducing checkout delays by 60%.
  • Analyzed point-of-sale data to determine peak hours and peak-selling items, resulting in more focused marketing strategies and a 84% increase in sales.
  • Documented and resolved framework which led to standard.
  • Provided consistent on-the-job training to new staff, ensuring all team members adhered to café health and safety standards.
  • Mentored 12 junior baristas, improving their coffee knowledge and beverage-making speed, leading to a 23% reduction in customer complaints.
  • Applied de-escalation techniques to resolve customer complaints, improving daily guest satisfaction ratings by 34%.
  • Successfully managed high-traffic periods during peak hours by efficiently scheduling staff, resulting in a 66% improvement in service time.
  • Worked collaboratively with front-of-house and kitchen staff during cross-training initiatives, increasing service efficiency by 51%.

Affiliations

  • Green Restaurant Association
  • Society of Human Resource Management
  • Restaurant Marketing and Delivery Association
  • Jaycees
  • American Culinary Federation
  • Association of Information Technology Professionals
  • International Restaurant and Hospitality Association (IRHA)
  • American Institute of Baking (AIB) International
  • Espresso That event participation/certification 2021
  • Coffee Technicians Guild (CTG)

Certifications

  • Certified Coffee Master - Starbucks Training Program
  • Microsoft Certified Systems Engineer (MCSE)
  • Basic Hygiene Certificate - initiative
  • Certified Public Accountant (CPA)
  • Certified Business Analysis Professional (CBAP)
  • Advanced Latte Art Training - standard
  • Barista Skills Foundation – Specialty Coffee Association (SCA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA Network+
  • Certified Group Training Facilitator (Barista Skills), procedure

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