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Skills

  • Organization
  • Supervision
  • Conflict resolution and mediation
  • Fundraising and Sponsorship Development
  • Facilities management
  • Participant assessment and feedback collection
  • Safety standards and protocols
  • Process improvement
  • Equipment maintenance
  • Team management

Work Experiences

  • Interviewed, trained, and supervised part-time and seasonal employees who performed recreation center job functions.
  • Authored comprehensive training manuals for new hires.
  • Attained CPA.
  • Managed timesheets for recreation attendants, instructors, and coaches to ensure prompt payment.
  • Assisted with clerical tasks such as registering participants and responding to specific event inquiries.
  • Achieved faster issue resolution times.
  • Was in charge of ordering and maintaining all recreational equipment.
  • Attracted 5 new enrollments.
  • Kept track of supplies and equipment and followed established sign-out procedures.
  • Achieved a 20% rise in positive customer feedback.

Summaries

  • Problem-solver with a friendly and open demeanor.
  • Promoting and directing all types of activities for program participants is a success.
  • Committed to improving community health.
  • Senior Recreation Leader with experience promoting program success in standard environments.
  • Achieved a 80% improvement in team performance.
  • Adept at managing multiple concurrent projects.
  • Boosted membership rates by 71% in 2015.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Experienced recreational leader with a strong focus on creating a robust and successful schedule.
  • Accomplished in project management and program execution, delivering exceptional results including a 31% increase in scheduling accuracy after restructuring facility scheduling platforms.

Accomplishments

  • Achieved CPA in recreation management, applying new knowledge to increase participant retention by 40%.
  • Established productive relationships with over 17 local organizations to enhance program offerings and promote the recreational center.
  • Successfully managed a team of 17 recreational staff, enhancing program delivery through effective mentorship.
  • Partnered with local and regional organizations to secure funding, increasing budget by 4 for future recreational improvements.
  • Analyzed attendance data to adjust program schedules based on popular demand, achieving a 68% boost in registration numbers.
  • Built strong volunteer networks enabling the recruitment of 11 volunteers to assist with community projects and programs.
  • Increased senior program attendance by 80% through targeted outreach and specialized recreational activities.
  • Revised seasonal program offerings based on trend analysis, resulting in a 56% increase in average weekly attendance.
  • Supervised after-school programs for over 18 children, maintaining a 52% parent satisfaction rate.
  • Devised strategic program enhancements based on feedback, resulting in 43% improvement in overall satisfaction ratings.

Affiliations

  • American Red Cross - Lifeguard Certification
  • Volunteer, Special Olympics Portland
  • Recreational Equipment Inc. (REI) Outdoor Leadership Certification
  • Jaycees
  • International Council of Nurses
  • Association for Computing Machinery
  • Association of Information Technology Professionals
  • Volunteer Arts and Cultural Events Coordinator
  • Member, National Inclusion Project
  • Leader, Seattle Community Outreach Task Force

Certifications

  • Certified Aquatics Professional (CAP)
  • Environmental Education Certification for Outdoor Programming
  • Certified Public Accountant
  • Certified Sustainability and Environmental Awareness in Recreation Facilities
  • First Aid/CPR Certified
  • Certified Volunteer Administrator (CVA)
  • Special Events and Programs Management Certificate
  • Apple Certified Associate (ACA)
  • Project Management Professional (PMP)
  • CompTIA A+ Technician

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