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Skills

  • Budgets
  • Relationship development
  • Delivery of virtual and instructor-led courses
  • Team management
  • Organization
  • Change management and team adaptation
  • Operational improvement
  • Problem resolution
  • Process improvement
  • Miscellaneous vocational training

Work Experiences

  • Collaborated with engineering teams.
  • Championed a technical upskilling program.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Boosted client retention by 39%.
  • Aided program participants in achieving their career and educational objectives.
  • Aligned training programs with business objectives.
  • Oversaw the delivery of standard project by initiative team, which resulted in method.
  • Conducted gap analysis and developed personalized learning plans for employees, resulting in measurable skill improvements across 3 team members.
  • Solved method issues, improved operations, and provided excellent customer service.
  • Authored training manuals for QuickBooks software.

Summaries

  • Senior Technical Instructor is a multi-talented Senior Technical Instructor who is consistently rewarded for planning and operational improvements.
  • Proven workflow optimization and data analysis abilities, as well as excellent time management and organizational skills.
  • With over 13 years of workflow optimization experience, a dedicated and methodical teacher.
  • Aligned training methods with business objectives.
  • Boosted engagement rates of learners.
  • Achieved significant growth across teams.
  • Excellent leadership potential, performance reporting and quality assurance talents, as well as oral and written communication skills.
  • Eager to put my 3 years of performance reporting experience to good use in a new position.
  • Known for having a flexible schedule so that effective guidance and meeting the needs of students can be provided.
  • Achieved measurable impact on employee proficiency.

Accomplishments

  • Designed a custom learning management system (LMS) for continuous cybersecurity training, reducing security-related incidents by 15% across 11 teams.
  • Established a centralized repository for all training documentation, improving accessibility and reducing document retrieval times by 63%.
  • Introduced conflict resolution mechanisms during technical training, fostering collaborative learning environments in Columbus offices.
  • Led the redesign of corporate onboarding programs to include comprehensive ServiceNow training modules, reducing early turnover by 17%.
  • Collaborated closely with product engineering teams to develop and distribute effective technical documentation for new releases of Salesforce.
  • Delivered specialized product demonstration sessions to global clients, increasing product adoption rates by 62% percent.
  • Authored and published troubleshooting guides for Microsoft Excel used by over 16 clients globally, leading to decreased downtime.
  • Delivered key technical education sessions on QuickBooks, boosting workforce technical competency by 38%.
  • Reduced customer churn rate by 64% by aligning targeted technical training with sales and support efforts in 2020.
  • Incorporated real-world use cases in hands-on labs, improving exam pass rates for Six Sigma by 57% over 2024 period.

Affiliations

  • Global Skills & Career Development Council (GSCDC)
  • NIST Cybersecurity Education Working Group
  • Women in Technology International (WITI) – E-Learning Section
  • Certiport Certified Instructor Network (CCIN)
  • Association of Information Technology Professionals
  • Rotary International
  • National Technical Training Association (NTTA)
  • Information Technology Trainers Association (ITTA)
  • Association for the Advancement of Artificial Intelligence (AAAI)
  • National Association of Social Workers

Certifications

  • Advanced Instructor Development Certified (AIDC) - Summit Group
  • CompTIA Certified Technical Trainer (CTT+)
  • CompTIA Security+
  • Certified in the Governance of Enterprise IT (CGEIT)
  • Certified Training and Development Professional (CTDP)
  • ITIL® 4 Managing Professional Certification
  • First Aid/CPR Certified
  • Certified Agile Leadership for Teams (Scrum Alliance)
  • Certified Technical Instructor - framework
  • TOGAF® 9 Certified – Enterprise Architecture

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