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Skills

  • Marketing
  • Computer literate
  • Operational improvement
  • Stakeholder management
  • Budgeting and cost control
  • Strategic planning and analysis
  • Outstanding communication skills
  • Data analysis
  • Framework equipment
  • Inquiry response

Work Experiences

  • Guided
  • Was in charge of loading and unloading aircraft cargo, including baggage and freight, as well as assisting crew members and passengers with their belongings.
  • All rebates and other miscellaneous charges were balanced.
  • Made a proposal
  • Was able to provide services quickly and with a high level of accuracy.
  • Advised
  • Improved customer satisfaction by providing personalized service.
  • Got better.
  • Ran a full-service boutique hotel with 14 rooms.
  • Promoted the hotel brand by implementing the metric program, which resulted in an increase of 17% in new business.

Summaries

  • Looking for a job as a flight attendant to provide excellent customer service to passengers.
  • Looking for a job in the hospitality industry where I can provide excellent service.
  • Mid-range hotels have a successful track record of providing exceptional service to visitors and clients.
  • Possessing a strong work ethic as well as a motivated, customer-focused personality.
  • Astute individual who is multilingual in Mandarin and has 9 years of commercial aviation experience.
  • Safety-conscious flight attendant with extensive team management experience.
  • Desiring a position as a member of a dynamic cabin crew.
  • Looking for a position as a valuable member of the flight crew with a US-based airline.
  • Dependable
  • Service-driven

Accomplishments

  • Collaborated with the marketing department to introduce dynamic pricing strategies, increasing overall occupancy rates by 76% year over year.
  • Developed a new cleaning approach for guest bathrooms, which ensured better overall cleanliness and decreased time spent in each room by more than 6%.
  • Designed a loyalty program that increased repeat guest bookings by 50% over a 10-month period.
  • Negotiated discount rates with corporate partners, resulting in a 57% increase in corporate client bookings.
  • Managed a refurbishment project, staying 51% under budget and completing renovations by category.
  • Collaborated with team of 6 in the development of standard.
  • Reduced energy consumption through the implementation of eco-friendly facility upgrades, saving 23% in utility costs and securing OSHA in 2019.
  • Optimized food and beverage offerings by collaborating with local suppliers, enhancing guest satisfaction and reducing food waste by 53% annually.
  • Utilized Asana to upgrade room management systems, reducing average guest check-in times by 49%.
  • Initiated cross-training for staff, leading to more flexible scheduling and improving labor cost efficiency by 69%.

Affiliations

  • Certified Hotel Administrator (CHA) – initiative
  • International Association of Hospitality Management Schools (IAHMS)
  • Customer Experience Professional Association (CXPA)
  • Society for Incentive Travel Excellence (SITE)
  • Society of Human Resource Management
  • Global Employees & Hotel Management Association
  • Freemason
  • International Luxury Hotel Association (ILHA)
  • Society of Women Engineers
  • Hotel Management Society

Certifications

  • Certified Revenue Management Executive (CRME) by HSMAI
  • Certified Hospitality Supervisor (CHS) by AHLEI
  • Hospitality Management Certification by initiative
  • Top Secret Security Clearance
  • Guest Service Gold Certification by framework
  • Advanced Hospitality and Tourism Management Certificate by [University of Boston]
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Security+
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Google Certified Professional Cloud Architect

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