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Skills

  • Multi-line phone talent
  • Training development aptitude
  • Operational improvement
  • Credit card processing
  • Process improvement
  • Employee relations
  • Upselling techniques
  • Insurance policy review
  • Planning and Organization
  • Patient care and physical therapy

Work Experiences

  • Helped customers with complaints about the store and products.
  • Responded quickly to general inquiries from members, staff, and clients by mail, e-mail, and fax.
  • Prepared and sold a diverse range of customized merchandise to both individuals and businesses.
  • Attended local, regional, and national trade shows for product development training as defined by territory needs.
  • Transported Salesforce to one year customer locations.
  • Completed an average of 18 transactions in a timely manner each day.
  • Named Top Seller for 18 months through implemented.
  • Processed shipments and kept stock shelves in order.
  • Devised new procedures and systems to improve customer satisfaction.
  • Was in charge of all day-to-day operations at 8 store locations.

Summaries

  • Solid team player with a cooperative and positive attitude.
  • Versatile
  • Within Customer Service, senior Meter Reader and outstanding performer in project management and stakeholder engagement.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Retail Sales Associate with merchandising, display design, and customer service experience.
  • Meter Reader with over 8 years of experience in retail and customer service.
  • Meter Reader with 11 years of experience who is focused on safety.
  • Meter Reader with extensive knowledge of handheld technologies and the physical ability to work in a variety of temperatures and climates.
  • Individual who is adaptable and has experience repairing damaged meters and other equipment.
  • Meter Reader is skilled at bending and flexing in response to change.

Accomplishments

  • Surpassed weekly meter reading quota by 67% through proactive time management and efficient route planning with initiative.
  • Leveraged Tableau to reduce the time needed for data collection and input by 79%, leading to faster billing cycles.
  • Participated in the cross-departmental project to roll out new mobile reading platforms, boosting per-reader productivity by 81%.
  • System Met and exceeded quotas generating 13+ calls per day on leads for software maintenance renewals. Served as communication link between engineering consultants, MIS management and staff.
  • Adopted a proactive approach to equipment maintenance, cutting downtime by ensuring meter calibration accuracy, leading to a 77% system reliability improvement.
  • Facilitated communication across departments by sharing real-time reading reports, leading to improved inter-team collaboration and problem-solving.
  • Played a key role in simplifying billing procedures through accurate, reliable field data collection, reducing processing efforts by 42% hours per week.
  • Successfully implemented safety protocols in the field, reducing workplace incidents and equipment failures by 18%.
  • Monitored equipment functionality and promptly reported faults, decreasing downtime by 38%.
  • Minimized environmental impacts by designing eco-friendly, fuel-efficient routes using advanced mapping technologies.

Affiliations

  • International Energy Agency (IEA) Working Group Membership
  • Public Utility Research Center (PURC)
  • American Marketing Association
  • Lions Club
  • International Association for Energy Economics (IAEE)
  • International Council of Nurses
  • Electric Power Research Institute (EPRI)
  • Energy Efficiency and Renewable Energy Network (EERE Network)
  • Certified Energy Auditor (CEA) Certification from the Association of Energy Engineers (AEE)
  • American Medical Informatics Association

Certifications

  • NFPA 70E Electrical Safety Certification
  • CompTIA Security+
  • Technical Meter Systems Certification - Brightline
  • Salesforce
  • Certified Utility Meter Installer (CUMI) - Meridian
  • Certified Technician in Colorimetric Methods for Utility Meters (CTCM)
  • Certified Energy Auditor (CEA) - Beacon Labs
  • SHRM Certified Professional (SHRM-CP)
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA A+ Technician

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