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Skills

  • Team management
  • Customer service
  • Problem resolution
  • Telephone and email etiquette
  • AR/AP
  • Account management
  • Operational improvement
  • Customer satisfaction tracking (e.g., CSAT scores)
  • Supervision
  • Achieving recognized customer service awards

Work Experiences

  • Analyzed customer data to identify problems, develop potential solutions, and ensure high-quality service.
  • Completed advanced training in cross-functional collaboration.
  • Collected invalid entries in the customer database.
  • Educated customers about promotions to increase sales.
  • Analyzed customer database entries.
  • Accurately processed data entries into Adobe Creative Suite to ensure proper documentation of customer interactions, with zero data errors over 6 months.
  • Achieved Top Performer from management for superior data entry accuracy, ensuring smooth operation of customer record-keeping systems.
  • Achieved a 21% improvement in follow-up time on unresolved issues.
  • Collected, analyzed, and corrected invalid entries in the customer database, increasing overall data integrity by 47%.
  • Handled over 9 calls per shift, including new customer sign-ups, data retrieval, product presentations, and service cancellations.

Summaries

  • Customer Service Entry Clerk with 2 years of experience solving problems creatively and achieving win-win outcomes using tact and diplomacy.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Proven ability to collaborate closely with coworkers to manage data effectively.
  • Addressing and resolving data problems to complete uploads in a well-coordinated and detail-oriented manner.
  • Organize resolutions deftly for maximum customer satisfaction.
  • Expert at quickly and accurately entering and organizing large amounts of data.
  • Perform over 9 strokes per hour quickly and with low error rates.
  • Systematic Data Entry Clerk with 17 years of data organization and management experience.
  • Achieved 75% accuracy in tracking and processing customer orders, earning praise from management for reducing delays and discrepancies.
  • Independent problem-solver with a focus on data precision and consistency.

Accomplishments

  • Collected and corrected invalid entries within a customer database, increasing data quality by 61% and ensuring valid customer communication.
  • Collaborated with engineering to streamline data entry processes, reducing entry processing time by 31% and enhancing workflow efficiency.
  • Identified common customer complaints, escalating trends to the management team, which resulted in a 72% reduction in complaint resolution times.
  • Accurately processed 6 customer data entries into Microsoft Excel, achieving 100% accuracy over a period of one year.
  • Trained new customer service team members on proper data entry and software navigation, improving team-wide accuracy by 65%.
  • Used CRM software like program extensively to log customer interactions, resulting in 64% improvement in case management.
  • Executed bulk data imports into method, ensuring high accuracy and reducing redundancy by 25%.
  • Handled and addressed customer inquiries via phone and email with a focus on maintaining proper etiquette, reducing the average response time by 5 hours.
  • Documented and resolved standard which led to framework.
  • Utilized empathy and active listening skills to address program customer issues promptly, garnering a 49% improvement in customer satisfaction scores.

Affiliations

  • Member of the National Association of Call Centers (NACC)
  • Completed cross-departmental Customer Service Excellence training with Beacon Labs
  • Participant in Cross-Selling Excellence program hosted by the Direct Selling Association (DSA)
  • Participated in Lean Six Sigma Green Belt program, specialized in service process improvements
  • Regular participant in Webinars hosted by the Contact Center Network Group (CCNG)
  • Project Management Institute
  • International Council of Nurses
  • Association of Information Technology Professionals
  • International Association of Administrative Professionals
  • American Marketing Association

Certifications

  • Certified eCommerce Customer Service Manager (CeCCSM) - Ironclad Systems
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Apple Certified Associate (ACA)
  • First Aid/CPR Certified
  • Cisco Certified Network Associate (CCNA)
  • Salesforce
  • Six Sigma Yellow Belt - Harbor & Co.
  • Google Sheets Qualification - 2019
  • Automation with Python Certification - Brightline
  • Certified Public Accountant (CPA)

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