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Skills

  • Organization
  • Medical terminology understanding
  • Security awareness
  • Shorthand writing
  • Team collaboration
  • HIPAA compliance
  • MS Office
  • Medical records management
  • Bookkeeping
  • Business operations

Work Experiences

  • Consistently exceeded patient satisfaction goals.
  • Provided professional greetings to incoming visitors and customers, as well as friendly, knowledgeable assistance.
  • Assumed leadership of administrative team during peak hours, handling escalated patient concerns and critical documentation issues.
  • Coordinated communication between patients, families, and clinical staff, ensuring accurate and timely relaying of information about stakeholder engagement.
  • Balanced multiple duties between reception duties and patient advisories, contributing to quicker service times and improved patient feedback.
  • Routed incoming calls to the most qualified personnel and departments within the company.
  • Achieved a 37% reduction in claim denials.
  • Conducted regular reviews of patient admission paperwork.
  • Kept track of visitors and screened them to ensure that they had access to inter-office personnel.
  • Managed a multi-line telephone system that handled over 8 calls per day on my own.

Summaries

  • Emergency response and special security procedures have been taught to him.
  • Within Miscellaneous, senior Admitting Receptionist and outstanding performer in stakeholder engagement and risk assessment.
  • To facilitate office communication, she is adept at scheduling appointments, organizing mail, and collecting messages.
  • Receptionist with 12 years of experience in program settings.
  • Known for taking initiative, making process improvements, and following procedures in accordance with company and client goals.
  • Admitting Receptionist with 16 years of experience performing clerical and customer service duties.
  • Data entry, database management, and scheduling are all skills that have been honed.
  • Receptionist with a positive attitude who is dedicated to providing excellent customer service and administrative support.
  • Admitting Receptionist with 3 years of successful budget management and team leadership experience.
  • Clear understanding of budget management and workflow optimization as well as budget management training.

Accomplishments

  • Managed sensitive demographic and personal patient information, staying fully compliant with HIPAA regulations at all times.
  • Led the reception team during special events, ensuring efficient patient flow and a 31% increase in service capacity.
  • Facilitated HIPAA and regulatory compliance through ongoing staff training and audits, ensuring zero compliance infractions in 2017.
  • Resolved product issue through consumer testing.
  • Assumed responsibility for resolving complex billing inquiries, which resulted in a 54% decrease in unresolved claims.
  • Generated detailed daily reports on patient flow and appointment status, optimizing workflow and ensuring management had up-to-date information.
  • Utilized QuickBooks to streamline patient intake forms and processes, saving 3 hours per week in administrative time.
  • Verified and updated patient records with 100% accuracy, reducing claim rejections by 74%.
  • Improved insurance claim submission accuracy, resulting in a 56% decrease in rejected claims for the department.
  • Maintained front desk supplies and managed office equipment, preventing downtime and ensuring uninterrupted patient check-in operations.

Affiliations

  • Women in Healthcare Administration
  • Healthcare Information and Management Systems Society (HIMSS)
  • Certified Patient Account Management (CPAM) Certification
  • International Council of Nurses
  • Front Office Administrators Healthcare Network
  • Nursing and Patient Access Association
  • American Marketing Association
  • Healthcare Administrators Networking Group (HANG)
  • National Association for Medical Language Professionals
  • American Association of Healthcare Administrative Management (AAHAM)

Certifications

  • LEAN Six Sigma Yellow Belt - procedure
  • Certified Public Accountant (CPA)
  • Apple Certified Associate (ACA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Public Accountant
  • Medical Office Administrative Certification - Brightline
  • HIPAA Certification - Cedar Works
  • Certified Healthcare Access Associate (CHAA) - National Association of Healthcare Access Management
  • Certified Outpatient Coder (COC) framework
  • Patient Access Certification - National Association of Healthcare Access Management

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