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Skills

  • Regulatory compliance
  • Framework equipment
  • Insurance Verification
  • Problem resolution
  • Project organization
  • Medical terminology understanding
  • HIPAA compliance
  • Multi-line Telephone Systems
  • Scheduling
  • Security awareness

Work Experiences

  • Collaborated with billing department to resolve patient concerns regarding costs and insurance claims, reducing billing inquiries by 49%.
  • Assisted with end-of-year assessment projects.
  • Assisted in training new reception staff.
  • Provided professional greetings to incoming visitors and customers, as well as friendly, knowledgeable assistance.
  • Achieved faster insurance verification.
  • Conducted regular reviews of patient admission paperwork.
  • Cross-trained new staff on critical reception tasks.
  • Balanced multiple duties between reception and patient advisories.
  • Provided customer service and resolved or escalated issues to management for resolution.
  • Assumed leadership of administrative team during peak hours, handling escalated patient concerns and critical documentation issues.

Summaries

  • Having a strong grasp of client relations, workflow optimization, and Microsoft Excel.
  • When entering data into SAP and maintaining organized filing systems, accuracy is essential.
  • Admitting Receptionist is a multi-talented Admitting Receptionist who is consistently rewarded for planning and operational improvements.
  • Within Miscellaneous, senior Admitting Receptionist and outstanding performer in stakeholder engagement and risk assessment.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Clear understanding of budget management and workflow optimization as well as budget management training.
  • While greeting and interacting with customers, answering calls, process improvement and strategic planning, maintain a positive and upbeat attitude.
  • Data entry, database management, and scheduling are all skills that have been honed.
  • With excellent time management skills and a resourceful approach, takes on multiple simultaneous tasks.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Recognized for consistent application of patient privacy protocols, leading to a zero data breach record in compliance audits.
  • Reduced patient wait times for the ER during peak operation periods by 27% through proactive queue management.
  • Assisted with the scheduling and coordination of 12 patient appointments daily, ensuring smooth workflow and minimal scheduling conflicts.
  • Coordinated the allocation of tasks among reception staff, achieving departmental KPIs and enhancing team productivity by 47% in 2019.
  • Provided exceptional front desk management during peak hours, helping the department handle an increase of 18% patient visits.
  • Managed inbound phone calls and patient inquiries while maintaining exceptional customer service, leading to a 32% increase in patient satisfaction scores.
  • Collaborated with the IT department to introduce an appointment reminder system, reducing missed appointments by 77% in 2024.
  • Contributed to the successful adoption of a new EMR system by training 18 staff members on its use, reducing errors by 85%.
  • Collaborated with the IT department to optimize front desk software systems, reducing processing time per patient by 76%.
  • Maintained front desk supplies and managed office equipment, preventing downtime and ensuring uninterrupted patient check-in operations.

Affiliations

  • Society for Human Resource Management (SHRM)
  • Healthcare Financial Management Association (HFMA)
  • Project Management Institute
  • Toastmasters
  • AdminisTEP Healthcare Professionals Association
  • American Hospital Association (AHA)
  • Women in Healthcare Administration
  • Medical Group Management Association (MGMA)
  • Freemason
  • National Organization for Diversity in Healthcare Leadership

Certifications

  • First Aid, CPR, and AED Certification – American Heart Association
  • Medical Office Administrative Certification - Brightline
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Healthcare Access Associate (CHAA) - National Association of Healthcare Access Management
  • Patient Access Certification - National Association of Healthcare Access Management
  • MS Office Specialist (Microsoft Word and Excel) - system
  • Certified Medical Reimbursement Specialist (CMRS) - American Medical Billing Association
  • LEAN Six Sigma Yellow Belt - procedure
  • Certified Professional in Healthcare Quality (CPHQ) - process
  • Certified Outpatient Coder (COC) framework

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