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Skills

  • Manufacturing process standardization
  • Advanced Product Quality Planning (APQP)
  • Budgets
  • Key performance indicator (KPI) development
  • Business operations
  • Team management
  • Customer service
  • Adobe Creative Suite expert
  • Cost reduction through quality improvement
  • Supervision

Work Experiences

  • Championed Lean Six Sigma projects, reducing production cycle time by 71% and yielding savings of $8.
  • Adopted standards throughout the the Pacific Northwest.
  • Applied Kaizen techniques.
  • Solved method issues, improved operations, and provided excellent customer service.
  • Achieved 4 annual efficiency savings.
  • Achieved Outstanding Service Award for exceeding the regional quality objectives by driving consistent quality improvements across QuickBooks.
  • Used coaching tools and techniques to help managers and team members improve their performance.
  • Accomplished in 2020.
  • Worked with audit clients and action owners to implement root cause analysis recommendations and create effective corrective action plans.
  • Looked for industry trends on social media and through online sources.

Summaries

  • Achieved ISO Scrum Master certification.
  • Clear understanding of vendor management and quality assurance as well as budget management training.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved cost savings of $18 across regional operations.
  • With extensive knowledge of Salesforce use, committed to high standards of product inspections and customer service.
  • Adept at leading regional supplier audits, increasing on-time delivery and ensuring supplier adherence to quality standards throughout the supply chain.
  • Accomplished quality manager with a history of reducing warranty claims by 79% through comprehensive post-market surveillance and customer feedback analysis.
  • Costs were consistently reduced while profits were increased.
  • Professional with experience in developing a company's quality strategy, procedures, and processes.
  • Operational improvements, program implementation, and documentation are among his specialties.

Accomplishments

  • Conducted comprehensive root-cause analysis sessions leading to corrective action development, bringing an President's Club for measurable process improvements.
  • Created detailed process maps for critical manufacturing processes that identified bottlenecks and improved throughput by 16%.
  • Facilitated cross-functional quality review meetings leading to 7 corrective actions that resulted in a 56% defect reduction.
  • Revised standard operating procedures (SOPs) for strategic planning, minimizing quality issues and enhancing operational efficiency by 43%.
  • Reduced external supplier defects by 57% through quality audits and implementation of supplier quality management systems.
  • Integrated customer feedback systems into the quality control process, reducing recurring defects by 49%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Successfully developed category scorecards for marketing, tracking real-time performance metrics and improving team accountability.
  • Trained 5 employees in Six Sigma methodologies, increasing production efficiency by 32% and receiving Innovation Award for quality processes.
  • Implemented an automated quality control system that improved first-pass yield by 22% compared to previous manual reviews.

Affiliations

  • World Quality Forum
  • Association for Manufacturing Excellence (AME)
  • Society for Risk Analysis (SRA)
  • Society of Human Resource Management
  • National Association of Social Workers
  • Institute for Supply Management (ISM)
  • Society of Women Engineers
  • Global Supplier Quality Management Association
  • Association for Computing Machinery
  • International Organization of Quality Professionals (IOQP)

Certifications

  • CE Marking Directive Certification - standard
  • CompTIA Network+
  • FMEA (Failure Mode and Effects Analysis) Certification
  • First Aid/CPR Certified
  • Google Certified Professional Cloud Architect
  • Certified Lean Manufacturing Professional - procedure
  • Total Quality Management (TQM) Certification - framework
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Associate in Project Management (CAPM) - PMI
  • Certified Business Analysis Professional (CBAP)

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