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Skills

  • Inspection and testing protocols
  • Policy reinforcement
  • Operational excellence initiatives
  • Team building
  • Communications
  • Team management
  • Change Management and Implementation
  • Adobe Creative Suite expert
  • Regulatory compliance
  • Product lifecycle management

Work Experiences

  • Achieved ISO Lean certification.
  • Saved $2 by putting in place cost-cutting measures that addressed long-standing issues.
  • Kept track of quality issues with external customers, suppliers, and the plant's internal operations.
  • Ensured consistent production quality by implementing and enforcing automated practice systems.
  • Achieved 4 annual efficiency savings.
  • Informed managers and production supervisors about production issues.
  • Achieved Outstanding Service Award for exceeding the regional quality objectives by driving consistent quality improvements across QuickBooks.
  • Answered 6 calls per two years to help customers with their questions and concerns.
  • Inspected the products and the progress of the workers throughout the production process.
  • Collaborated with system customers to determine their needs and deliver method service.

Summaries

  • Achieved 71% improvement in compliance.
  • With extensive knowledge of Salesforce use, committed to high standards of product inspections and customer service.
  • Achieved ISO ITIL.
  • Achieved award-winning results.
  • Experienced in reviewing and interpreting regulatory and programmatic guidance, as well as implementing corporate compliance, risk management, and corrective action programs.
  • Exceptional at spotting flaws and initiating solutions to problems.
  • Quality Assurance Manager with extensive experience in developing successful quality assurance strategies and processes.
  • Achieved a 25% decrease in claims.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Outgoing Quality Assurance Manager in the Miscellaneous with 10 years of management experience.

Accomplishments

  • Successfully developed category scorecards for marketing, tracking real-time performance metrics and improving team accountability.
  • Created and implemented a continuous feedback loop to monitor Jira, improving adherence to quality standards and reducing rework by 38%.
  • Worked with cross-functional teams to improve equipment calibration processes, reducing downtime due to quality issues by 71%.
  • Integrated customer feedback systems into the quality control process, reducing recurring defects by 49%.
  • Increased on-time delivery by 83% by closely working with operations to reduce rework and optimize production scheduling.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved program which led to framework.
  • Implemented an automated quality control system that improved first-pass yield by 22% compared to previous manual reviews.
  • Implemented a total quality management (TQM) program that resulted in a 29% improvement in production reliability within three years.
  • Led quality audits across 9 facilities, resulting in compliance with internal and external regulatory requirements with zero findings.

Affiliations

  • Project Management Institute
  • Global Association for Quality Management (GAQM)
  • Global Six Sigma and Business Improvement Association
  • American Production and Inventory Control Society (APICS)
  • Society of Human Resource Management
  • Process Excellence Network
  • Supplier Management Council (SMC)
  • International Quality Federation
  • Association for Manufacturing Excellence (AME)
  • Project Management Institute (PMI) – Quality Chapter

Certifications

  • Certified Public Accountant (CPA)
  • SHRM Certified Professional (SHRM-CP)
  • Global Leadership Professional (GLP)
  • Certified HACCP Auditor (CHA) - ASQ
  • Risk-Based Thinking in Quality Management Systems - Summit Group - system
  • Certified Associate in Project Management (CAPM) - PMI
  • First Aid/CPR Certified
  • Certified Pharmaceutical GMP Professional (CPGP) - ASQ
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Lean Manufacturing Professional - procedure

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