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Skills

  • Data entry in electronic health records (EHR)
  • Administrative support
  • Multilingual communication skills
  • Crisis intervention and de-escalation
  • Community resource connection
  • Patient advocacy
  • Communications
  • Supervision
  • Project organization
  • Client Retention Strategies

Work Experiences

  • Achieved a 22% increase in utilization.
  • Advocated for client needs at court hearings.
  • Prepared patients for public outings and accompanied them, ensuring their safety, behavior, and other activities.
  • Was in charge of answering office phone calls and emails, as well as scheduling appointments with process doctors.
  • Answered 10 phone calls per 18 months to assist customers.
  • Achieved Top Performer for excellence in training and education.
  • Assisted in addressing mental health needs.
  • Developed a reputation for punctuality and hard work.
  • Saved money by developing functional solutions to procedure problems.
  • Working with team members and customers to find workable solutions improved operations.

Summaries

  • Budget management in standard settings and budget management in cross-functional collaboration settings.
  • Achieved aftercare plans within 18 months of leaving the clinic.
  • Motivating leader who has built and managed metric teams in the past.
  • Active leader with excellent communication and collaboration skills.
  • Looking forward to taking on a new challenge with a successful team.
  • Multilingual and fluent in Japanese and Portuguese, with a strong grasp of cultural differences.
  • Knowledgeable in team leadership for process improvement and Salesforce trained.
  • Initiative and standard have a proven track record.
  • Knowledge of Microsoft Excel in depth, as well as quality assurance and stakeholder engagement abilities.
  • Dedicated to assisting patients with mental illnesses in adjusting to hospital settings.

Accomplishments

  • Executed crisis interventions for clients experiencing acute psychiatric distress, contributing to a 26% decrease in crisis-related hospital admissions.
  • Reduced department case backlogs by 7% through the introduction of efficient caseload management techniques and prioritization strategies.
  • Assisted in the onboarding and continuous supervision of 10 interns, receiving Employee of the Year for team collaboration and student mentorship.
  • Participated in the development and implementation of trauma-informed outpatient care models, leading to a 77% improvement in patient outcomes over 6 months.
  • Identified gaps in service accessibility and developed targeted outreach programs, leading to a 19% increase in client referrals from underserved communities.
  • Created individualized care plans integrating evidence-based practices from peer-reviewed research, achieving superior recovery outcomes in 58% of cases.
  • Utilized patient history and assessment tools to better understand dual diagnosis challenges, reducing misdiagnosis errors by 35% at Cedar Works.
  • Introduced new telehealth solutions to expand access to psychiatric care, resulting in 38% more patients served remotely by 2020.
  • Consulted with emergency services and law enforcement on mental health crisis de-escalation techniques, producing safer outcomes with a 50% success rate.
  • Collaborated with local and state agencies to secure housing programs for patients, resulting in 8 clients achieving post-treatment housing stability.

Affiliations

  • Active participant in the American Psychiatric Association’s (APA) community mental health initiatives, including workshops on cognitive behavioral therapy (CBT).
  • Selected as a participant in the World Federation for Mental Health (WFMH) conference, focusing on global strategies to reduce health disparities in mental care.
  • Advanced standing membership with the National Council for Behavioral Health, focusing on substance use disorders and co-occurring mental health conditions.
  • Volunteer with the Society for the Prevention of Teen Suicide (SPTS), offering crisis intervention courses and peer counseling initiatives in local high schools.
  • Recipient of continuing education and crisis intervention training through the International Association for Suicide Prevention (IASP).
  • Recipient of a 2022 grant from the Society for the Study of Social Problems (SSSP), focusing on mental health policy reform.
  • Affiliated with the American Family Therapy Academy (AFTA), contributing to workshops on family systems therapy and intervening at the family dynamics level.
  • Enrolled in continuing education with the American Academy of Experts in Traumatic Stress (AAETS), aiming to achieve certification in trauma stress protocol.
  • Social Work Licensure supervised through the Association of Social Work Boards (ASWB), currently pursuing clinical licensure in Texas.
  • Member of the Association for Behavioral and Cognitive Therapies (ABCT), concentrating on the use of CBT for anxiety and depression in an outpatient setting.

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • SAP Certified Application Associate
  • Association for Project Management (APM)
  • Certificate in Mental Health Policy and Advocacy - procedure
  • Suicide Prevention Specialist Certification - Massachusetts
  • Certified Trauma Professional (CTP)
  • Certificate in Crisis Intervention Summit Group
  • ServSafe
  • Certified Business Analysis Professional (CBAP)
  • Certification in Dialectical Behavior Therapy (DBT) - Brightline

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