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Skills

  • Staff management
  • Medication dispensing
  • Complex medication regimen management
  • Medication Adherence Improvement Programs
  • Training and mentoring
  • Loss prevention management
  • Leadership in healthcare environments
  • Patient education and counseling
  • Emergency medication administration protocols
  • Medication documentation accuracy improvement

Work Experiences

  • Achieved a 55% improvement in compliance rates.
  • Adapted distribution strategies.
  • Redesigned patient access and back-office workflow processes, resulting in a system-wide staffing cost reduction of 13%.
  • Created customized care plans working with hospital staff and families to assess and meet individual needs.
  • Communicated regularly with insurance providers.
  • Planned surgeries, handled pre-certifications, and double-checked insurance coverage.
  • Audited patient medical records quarterly.
  • Was in charge of a group of 8 pharmacy technicians.
  • Achieved results within the first 18 months.
  • Provided information on various immunizations to patients and patrons, including flu, DTaP, and HPV vaccines.

Summaries

  • Achieved 69% accuracy improvement in medication tracking.
  • Achieved a 15% improvement in resident outcomes.
  • Costs were consistently reduced while profits were increased.
  • Achieved a 52% improvement in satisfaction with resident medication plans.
  • Healthcare administrator with a track record of providing high-quality healthcare services to patients.
  • Achieved a 56% improvement in workflow efficiency.
  • With more than 14 years of experience managing operations in patient-centered medical offices, this professional is highly skilled and enthusiastic.
  • Accomplished Medication Supervisor.
  • Achieved Innovation Award recognition for regulatory compliance in 2018.
  • Oversee human resources, budgeting, supply management, and patient services with success.

Accomplishments

  • Played a key role in facility-wide transition to a new medication software system, achieving full staff competency within 18 months.
  • Empowered nursing staff with ongoing development opportunities in medication management, reducing reported errors by 24%.
  • Created customized medication training sessions for new hires that reduced onboarding time by 85% and improved knowledge retention.
  • Successfully coordinated continuous medication supply for 10 residents over several months, ensuring uninterrupted treatment during high-demand periods.
  • Trained and mentored 13 new Certified Medication Aides, ensuring consistent adherence to health protocols and proper medication handling.
  • Reduced medication errors by 55% over two years through enhanced training programs, real-time auditing, and improved documentation standards.
  • Redesigned medication storage procedures, resulting in enhanced safety and compliance with regulatory standards for handling and secure storage.
  • Collaborated across departments to resolve 7 medication-related incident reports, ensuring swift corrective actions and mitigation strategies.
  • Documented and resolved category which led to standard.
  • Optimized medication delivery processes by redesigning the schedule, reducing administration time by 72% and balancing workload across shifts.

Affiliations

  • Jaycees
  • National Pharmacy Technician Association (NPTA)
  • National Elder Care Medication Council
  • American Pharmacists Association (APhA)
  • National Medication Adherence Alliance
  • National Council on Patient Information and Education (NCPIE)
  • National Association of Directors of Nursing Administration in Long-Term Care (NADONA)
  • Caregiver Action Network (CAN)
  • International Association of Administrative Professionals
  • Institute of Health Services and Medication Supervisors

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Certificate in Medication Adherence - Cedar Works
  • Advanced Cardiac Life Support (ACLS) Certification – American Heart Association
  • Certified Business Analysis Professional (CBAP)
  • HIPAA Certification - Atlanta
  • Registered Nurse (RN) License - initiative
  • Certified Alzheimer's Disease and Dementia Care Trainer (CADDCT) - National Council of Certified Dementia Practitioners
  • Medication Error Prevention Certificate - Massachusetts
  • Certified Medication Aide (CMA) Phoenix
  • Certified Pharmacy Technician (CPhT) – method

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