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Skills

  • RFI Scanners
  • Policy/program development
  • Customer retention
  • Employee development
  • Collaboration with municipal leaders and stakeholders
  • Sound judgment
  • CCTV
  • Supervision and training
  • Security systems
  • Compensation/benefits administration

Work Experiences

  • Evaluated each employee's individual strengths and provided mentoring to help them improve their weak skills.
  • Cut costs by successfully renegotiating lease terms at metric and framework locations.
  • Was able to secure a contract with initiative vendor to supply all standard materials and services at a reasonable price.
  • Improved operational quality by delivering and implementing staff engagement, gender diversity, and cultural programs, as well as a robust reporting tool.
  • Negotiated with framework vendors to get the best price on standard products, resulting in a profit margin increase of 18%.
  • Created and implemented promotional strategies to help the company succeed while staying within budget.
  • Worked with employees to improve customer satisfaction, streamline procedures, and increase bottom-line profits.
  • Oversaw the work of 9 employees with the goal of increasing productivity, efficiency, and cost savings.
  • Took part in organizational transformation and implementation activities and successfully managed 7 corporate restructurings.
  • Implemented comprehensive onboarding and training programs, exceeding sales targets and employee retention goals set by the team.

Summaries

  • Strong ability to increase profits, control costs, and improve processes on a continuous basis.
  • Proven track record of motivating implemented to achieve team, individual, and management goals.
  • City Operation Manager with 17 years of experience in operations management, directing process and initiative daily activities.
  • Strategic thinker with expertise in quality assurance.
  • Six Sigma certified
  • Quality assurance Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • City Operation Manager is a focused and diligent City Operation Manager with over 15 years of experience in maintaining smooth business operations.
  • In a highly competitive environment, successful at motivating, training, and developing team members to drive profitability.
  • City Operation Manager is a hardworking and dependable City Operation Manager who excels at cross-functional collaboration and process improvement.

Accomplishments

  • Proposed and oversaw implementation of green energy solutions for city offices, reducing energy consumption by 38% while saving $9 annually.
  • Advocated for and secured additional state funding of $8 for Seattle's sustainable urban development projects.
  • Collaborated directly with local government agencies to resolve disputes surrounding public works projects, preventing delays and ensuring timely completion.
  • Assembled and led cross-functional teams to successfully complete 9 public infrastructure projects under budget, saving the city $17.
  • Led a cross-functional team to plan and open 14 new community centers, improving community services and reducing operating costs by $15.
  • Resolved escalated public complaints regarding city service disruptions, cutting response time by 24% through process redesign.
  • Facilitated collaboration across 8 city departments to streamline operational processes, cutting project turnaround time by 21%.
  • Developed and executed a budget strategy that reduced department spending by $3 while meeting 66% of service delivery objectives.
  • Expanded local partnerships with vendors, saving $11 annually by adjusting procurement strategies and usage of shared resources.
  • Worked with procurement to negotiate contracts for new sanitation vehicles, cutting equipment costs by $16 and improving vehicle performance rates.

Affiliations

  • Active Participant, National Forum for Black Public Administrators (NFBPA)
  • Corporate Partner, Portland Community Development Committee
  • Member, National Association of Regional Councils (NARC)
  • Volunteer, Chicago Community Outreach and Engagement Programs
  • Alumni, Leadership in Municipal Governance Program, process
  • Member, Municipal Performance Management Association (MPMA)
  • Member, International Facility Management Association (IFMA)
  • Speaker, Annual Urban Operations Leadership Summit, 2015
  • Affiliate Member, Urban and Regional Information Systems Association (URISA)
  • Member, American Public Works Association (APWA)

Certifications

  • Certified Municipal Clerk (CMC)
  • ISO 22301 Lead Implementer (Business Continuity Management)
  • First Aid/CPR
  • Urban Infrastructure Management Certification
  • Public-Private Partnership (P3) Specialist Certification
  • Certified Public Finance Administrator (CPFA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Community Energy Management Certification
  • Certified Change Management Professional (CCMP)
  • SHRM Certified Professional (SHRM-CP)

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