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Skills

  • Organization
  • Business operations
  • Youth advocacy
  • Data tracking and analysis for youth progress
  • Active learning facilitation for at-risk youth
  • Feedback implementation from mentees and staff
  • Behavior modification techniques
  • Program development
  • Career readiness support
  • Proficient in ServiceNow

Work Experiences

  • Was in charge of staff development, which included in-depth trainings, workshops, seminars, and other opportunities for learning.
  • Collaborated with 11 local schools and organizations to create and implement youth mentorship programs at Chicago.
  • Answered 7 calls per 6 months to help customers with their questions and concerns.
  • 35% of participants showed improvement in financial literacy.
  • Saved $10 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved 14% completion rate improvements.
  • Achieved measurable progress.
  • Connected families with shelters, legal services, and educational opportunities.
  • Referred clients to the appropriate team members, community agencies, and organizations to meet treatment needs.
  • Assisted 8 youth in honing public speaking skills, which contributed to 58% of them participating in school-wide competitions.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Strengths in process improvement and cross-functional collaboration backed up by Community and Public Service training.
  • Adept at organizing leadership development workshops, which have successfully engaged young people in community programs, boosting participation by 18%.
  • Accomplished in conflict mediation, having designed and facilitated group activities that boosted conflict resolution skills by 79% during weekly mentorship sessions.
  • Fluency in both German and Japanese.
  • Professional with over 13 years of experience working in the community to provide information on available programs.
  • Awarded President's Club for Excellence in Volunteer Service in 2020, leveraging community partnerships and mentorship expertise to enhance outreach programs.
  • Achieved results as reflected by 17%.
  • Achieved a 84% improvement in mental well-being.
  • Achieved results over 18 months.

Accomplishments

  • Piloted a peer-to-peer mentoring relationship model that resulted in a 38% increase in mentees reporting positive behavioral changes.
  • Coordinated leadership development programs aimed at 7 youth, which led to 28% becoming involved in student government or community roles.
  • Collaborated with team of 9 in the development of procedure.
  • Executed mission-driven youth engagement strategies, leading to the recruitment and retention of 12 volunteers for various educational programs.
  • Facilitated life-skills workshops that empowered 14 mentees to develop long-term goal-setting strategies, improving academic success by 37%.
  • Delivered engaging public speaking presentations on mental health awareness to school assemblies, influencing the behaviors and decisions of over 13 attendees.
  • Designed and implemented an academic tutoring system, leading to a 37% increase in overall grades among regularly attending mentees.
  • Initiated a conflict-resolution workshop series attended by 6 youth, leading to a 16% decline in peer disputes.
  • Promoted emotional resilience through targeted mentorship methods, leading to improved conflict management strategies for 12 mentees.
  • Assessed and improved mentees' critical thinking abilities by engaging them in real-world problem-solving sessions, rating increased by 55%.

Affiliations

  • National Association of Peer Program Professionals (NAPPP)
  • Habitat for Humanity Youth Leadership Committee
  • National Mentoring Partnership (MENTOR)
  • International Association of Administrative Professionals
  • Child Welfare League of America (CWLA)
  • Big Brothers Big Sisters of America Volunteer Program
  • American Medical Informatics Association
  • Freemason
  • Society of Human Resource Management
  • Peer Mentoring Association (2018, Atlanta)

Certifications

  • Nonviolent Crisis Intervention Course (NCI) - Beacon Labs
  • Certified Mentor Supervisor - Beacon Labs
  • Active Listening Skills Certification - Vantage
  • Child Development Associate (CDA) Credential - Lakeside Partners
  • CPR and AED Certification - American Heart Association
  • Salesforce
  • CompTIA Network+
  • Trauma-Informed Care Training - Northwind
  • Volunteer Management Certification – Northwind
  • Community Health Worker Certification - Lakeside Partners

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