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Skills

  • Customer service
  • Active learning facilitation for at-risk youth
  • Team management
  • Problem resolution
  • Regulatory compliance
  • Communication with diverse stakeholders
  • Relationship development
  • Cultural competency in diverse communities
  • Onsite facility tours
  • Feedback implementation from mentees and staff

Work Experiences

  • Collaborated with community professionals.
  • Collaborated with 7 local schools.
  • Collaborated with 11 local schools and organizations to create and implement youth mentorship programs at Chicago.
  • Answered 7 calls per 6 months to help customers with their questions and concerns.
  • Achieved 81% more accurate evaluations.
  • Referred clients to the appropriate team members, community agencies, and organizations to meet treatment needs.
  • Transported Workday to the past year customer locations.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved 59% enrollment in higher education programs by 2024.
  • Boosted youth participation in community events by 84%.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Achieved method over several months.
  • Achieved results over 18 months.
  • Well-organized, hardworking, and committed to increasing support to meet growing demands.
  • Within Community and Public Service, senior Youth Mentor Volunteer and outstanding performer in team leadership and vendor management.
  • Fluency in both German and Japanese.
  • Achieved a 70% improvement in academic performance.
  • Achieved a 55% improvement in school attendance and achievement.
  • Dedicated to learning, growing, and succeeding in Community and Public Service.
  • Achieved a 40% success rate in meeting milestones.

Accomplishments

  • Provided mentorship to young individuals focused on improving self-worth, contributing to a 27% increase in self-confidence documented during feedback surveys.
  • Mentored diverse groups of young participants, facilitating cultural exchange programs and fostering an environment of inclusion and understanding.
  • Piloted a peer-to-peer mentoring relationship model that resulted in a 38% increase in mentees reporting positive behavioral changes.
  • Guided mentees through career exploration workshops, helping 4 youth gain insight into potential career paths and future goals.
  • Resolved product issue through consumer testing.
  • Engaged in crisis intervention efforts for youth affected by difficult family circumstances, positively impacting 13 young individuals.
  • Continuously evaluated mentee growth using goal-setting strategies, with over 20% managing to meet or exceed personal developmental targets.
  • Implemented structured team-building exercises to promote collaboration and communication, resulting in an improved sense of community within groups of 2.
  • Coordinated leadership development programs aimed at 7 youth, which led to 28% becoming involved in student government or community roles.
  • Assessed and improved mentees' critical thinking abilities by engaging them in real-world problem-solving sessions, rating increased by 55%.

Affiliations

  • Family Engagement Collaborative (standard, 2018)
  • Peer Mentoring Association (2018, Atlanta)
  • American Society of Safety Professionals
  • Association of Information Technology Professionals
  • American School Counselor Association (ASCA)
  • Association for Child and Adolescent Counseling (ACAC)
  • Freemason
  • Community Anti-Drug Coalitions of America (CADCA)
  • Jaycees
  • The American Association of Youth Counseling Professionals

Certifications

  • Substance Abuse Prevention Training - Northwind
  • Certified Mentor Supervisor - Beacon Labs
  • ServSafe
  • Restorative Justice Practices Facilitator Certification - Ironclad Systems
  • Teaching Kids About Money Certification - Northwind
  • First Aid Certification - American Red Cross
  • Educational Outreach Specialist Certification - Cedar Works
  • Nonviolent Crisis Intervention Course (NCI) - Beacon Labs
  • Certified Diversity and Inclusion Professional (CDP) - Ironclad Systems
  • Child Development Associate (CDA) Credential - Lakeside Partners

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