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Skills

  • Person-centered therapeutic approaches
  • Holistic care approach
  • Addiction recovery support
  • First Aid/CPR
  • Customer service
  • Mental health support programs
  • Communications
  • Referral coordination for quality assurance
  • Progress tracking and outcomes measurement
  • Team building

Work Experiences

  • Advocated for residents' emotional and mental well-being.
  • Administered medications following strict protocols and documented all interactions accurately, achieving zero medication errors during one year.
  • Authored year-end reports.
  • Advocated for residents in care team meetings.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Had an excellent attendance record and was always on time for work.
  • Aligned care plans.
  • Looked for industry trends on social media and through online sources.
  • Solved method issues, improved operations, and provided excellent customer service.
  • Collaborated with multidisciplinary teams.

Summaries

  • Experienced in keeping track of policies and enforcing them fairly among residents.
  • Achieved zero occurrences of medication errors.
  • Advocated for mental and emotional well-being.
  • Experience with security policies, student resources, and strategies for building strong and productive relationships with students, staff, and colleagues.
  • Achieved a 38% improvement in outcomes.
  • Collaborated with interdisciplinary teams to provide holistic care for residents, improving overall treatment effectiveness and satisfaction.
  • Achieved zero regulatory violations.
  • Accomplished Residential Counselor.
  • Aligned care plans.
  • Clear understanding of data analysis and workflow optimization as well as budget management training.

Accomplishments

  • Encouraged resident participation in job-readiness programs, resulting in 72% of graduates securing employment within two years.
  • Supported residents in reintegrating into society following release, facilitating access to housing, employment, and community resources for 9 individuals.
  • Implemented strategies to improve resident engagement in therapeutic activities, increasing overall program participation by 84%.
  • Resolved product issue through consumer testing.
  • Monitored resident progress during individual and group therapy, facilitating adjustments to treatment plans that enhanced recovery rates by 20%.
  • Assisted in crisis intervention and de-escalation, achieving a 26% decrease in emergency incidents within one year.
  • Actively participated in 8 interdisciplinary treatment team meetings, contributing to collaborative decision-making processes that increased treatment efficacy.
  • Lead resident case conferences with a focus on measurable outcomes, leading to improved performance in goal achievement by 80% over 6 months.
  • Developed and implemented individualized care plans for residents in conjunction with therapists, resulting in improved treatment outcomes for 54% of cases.
  • Provided emotional and administrative support to residents during court hearings and legal appointments, ensuring all necessary documentation and representation.

Affiliations

  • Psychological First Aid (PFA) Certification
  • International Association of Administrative Professionals
  • National Federation of Families for Children’s Mental Health (FFCMH)
  • Association for Supply Chain Management (APICS)
  • Society for Social Work Leadership in Health Care (SSWLHC)
  • Rotary International
  • American Psychological Association (APA) - Trauma Psychology Division
  • Council for Accreditation of Counseling & Related Educational Programs (CACREP)
  • Association for Computing Machinery
  • American Group Psychotherapy Association (AGPA)

Certifications

  • Certified Nonviolent Crisis Intervention (CPI Certification)
  • Certified Group Psychotherapist (CGP)
  • Certified Clinical Trauma Professional (CCTP)
  • Certified Grief Counseling Specialist (CGCS)
  • Certified Therapeutic Recreation Specialist (CTRS)
  • Medication Administration Training (MAT) Certification
  • First Aid/CPR and AED Certification - Northwind
  • Family Systems Theory Certification - Harbor & Co.
  • Project Management Professional (PMP)
  • Certified Public Accountant (CPA)

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