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Skills

  • Life skills facilitation
  • Behavioral observation and reporting
  • 24/7 on-call crisis support
  • Mental health support programs
  • Client-centered support
  • MS Office
  • Confidentiality and HIPAA adherence
  • Problem resolution
  • Conflict resolution frameworks
  • Addiction recovery support

Work Experiences

  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved significant improvement in stakeholder engagement development.
  • Collaborated with external therapists.
  • Collaborated with external service providers.
  • Collaborated with external service providers to coordinate care, reducing resident crises by 26%.
  • Avoided emergency situations.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Authored year-end reports.
  • Had an excellent attendance record and was always on time for work.
  • Aligned activities with residents' personal growth goals.

Summaries

  • Achieved zero violations during audits.
  • Achieved a 38% improvement in outcomes.
  • Adept at fostering collaboration across disciplines.
  • Advocated for residents’ emotional well-being.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Compassionate Relief Residential Counselor with 5 years of experience in providing individualized care plans, successfully increasing resident satisfaction by 48%.
  • Capable of providing 24/7 on-call support, managing after-hours crises and ensuring continuity of care for residents.
  • 7 years of experience in individualized care.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Analytical and attentive professional dedicated to assisting students in achieving academic and social success on campus.

Accomplishments

  • Organized 4 community outings that promoted social integration and increased quality of life ratings among residents by 44% points.
  • Actively participated in 8 interdisciplinary treatment team meetings, contributing to collaborative decision-making processes that increased treatment efficacy.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Assumed responsibility for shift leadership, managing a caseload of 11 residents and providing guidance to junior staff during afterhours support.
  • Worked closely with nursing staff to review and synchronize residents' medical needs, improving health outcomes and preventing medication discrepancies.
  • Supported residents in reintegrating into society following release, facilitating access to housing, employment, and community resources for 9 individuals.
  • Communicated regularly with families and guardians, ensuring transparency and an integrated approach to care, improving trust ratings by 29%.
  • Provided 17 residents with mentorship in life skills, including finance, employment preparation, and housing resources, facilitating more successful independent living.
  • Advocated for residents' needs by coordinating external services (legal aid, medical referrals, financial counseling) leading to a initiative for 17 residents.
  • Collaborated with team of 3 in the development of metric.

Affiliations

  • American Medical Informatics Association
  • National Board for Certified Counselors (NBCC)
  • Society for Prevention Research (SPR)
  • American Psychological Association (APA) - Trauma Psychology Division
  • Jaycees
  • Society of Human Resource Management
  • Project Management Institute
  • Council for Accreditation of Counseling & Related Educational Programs (CACREP)
  • American Society of Safety Professionals
  • American Group Psychotherapy Association (AGPA)

Certifications

  • Certified Behavioral Health Technician (CBHT)
  • Certified Public Accountant (CPA)
  • QPR Suicide Prevention Gatekeeper Certification
  • Google Certified Professional Cloud Architect
  • SHRM Certified Professional (SHRM-CP)
  • CPR and First Aid in Crisis Situations
  • Certified Clinical Trauma Professional (CCTP)
  • Licensed Clinical Social Worker (LCSW) - Georgia
  • Certified Clinical Supervisor (CCS)
  • Certified Addictions Counselor (CAC)

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