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Skills

  • Performance management
  • Workflow planning
  • Business process re-engineering
  • Change Management
  • Time management and prioritization
  • Customer service
  • Audit preparation and regulatory compliance
  • Strategic planning and execution
  • Documentation and control
  • Metric equipment

Work Experiences

  • Boosted client inquiries by 16%.
  • Used regular correspondence and scheduled status updates to communicate corporate objectives across all divisions.
  • Achieved a 71% increase in repeat business.
  • Established and developed a highly efficient and dependable administrative team by providing ongoing coaching and motivation and fostering career advancement.
  • Gathered and analyzed administrative cost data in order to prepare 18 months budgets for corporate management.
  • Organized physical files and digitized records so that authorized team members could update and retrieve them quickly.
  • Investigated and resolved a variety of issues that impacted executive leaders and business initiatives.
  • By automating client correspondence, record tracking, and data communications, I was able to improve office operations.
  • Provided expert clerical support by handling a wide range of routine and special requests efficiently.
  • Cut operating expenses by 51%.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Agency Administrator is a multi-talented Agency Administrator who is consistently rewarded for planning and operational improvements.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Costs were consistently reduced while profits were increased.
  • Boosted overall employee morale.
  • Within Miscellaneous, senior Agency Administrator and outstanding performer in cross-functional collaboration and data analysis.
  • Supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership, organized and efficient Agency Administrator.
  • Achieved timely processing of payroll.
  • Miscellaneous administrative office management, related regulatory guidelines, and data analysis certified Lean and Agency Administrator.
  • Highly skilled in quality assurance terminology, as well as departmental payroll, budgeting, and AP/AR activities.

Accomplishments

  • Coordinated the creation and rollout of a client feedback program that led to a comprehensive policy revision, improving client satisfaction scores by 49%.
  • Trained 14 employees in updated compliance and reporting measures, leading to a 18% improvement in audit performance year-over-year.
  • Collaborated with team of 14 in the development of procedure.
  • Increased operational efficiency by negotiating with third-party vendors to implement cost-saving technologies, leading to an annual reduction in overhead costs of 70%.
  • Documented and resolved category which led to program.
  • Led the agency through an acquisition process, seamlessly integrating 9 teams and reducing overhead costs by 31% post-merger.
  • Collaborated with department heads to overhaul the internal training platform, decreasing employee onboarding time by 29%.
  • Implemented digital automation tools across departments, streamlining operations and reducing manual input by 16%.
  • Developed and maintained forecasts on market projections which informed executive-level decision-making, resulting in a 55% profitability boost.
  • Facilitated and closed a 6 strategic partnership project, increasing the agency's available resources for future growth initiatives.

Affiliations

  • Project Management Institute (PMI) - Certified Project Management Professional (PMP) since 2021
  • International Association of Administrative Professionals (IAAP) – Member since 2016, Learning Program Developer
  • Women in Public Relations (WiPR) – Driving Marketing and Client Acquisition Strategies
  • Institute of Management Consultants USA (IMC USA) - Certified Management Consultant
  • National Association of Social Workers
  • Association for Talent Development (ATD) – Contributing Member for Lean programs
  • Toastmasters
  • American Medical Informatics Association
  • Project Management Institute
  • National Association of Professional Agencies (NAPA)

Certifications

  • Certified Government Financial Manager (CGFM) - 2015
  • Microsoft Certified Systems Engineer (MCSE)
  • Project Management Professional (PMP) - Project Management Institute (2015)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • First Aid/CPR Certified
  • Certified Fraud Examiner (CFE) - Association of Certified Fraud Examiners, 2021
  • Certified Financial Analyst (CFA) Level I - 2016
  • Leadership in Energy and Environmental Design (LEED) Certified 2023
  • ITIL Foundation Certification - program 2016
  • Organizational Development Practitioner (ODP) Certification 2024

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