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Skills

  • Business operations
  • Team management
  • Project organization
  • Credit and collections
  • Workflow planning
  • Scheduling
  • First Aid/CPR
  • Customer service
  • Database administration
  • Stakeholder engagement

Work Experiences

  • Organized corporate and office conferences for company employees and guests.
  • Boosted renewal contracts by 64% %.
  • Achieved results within 2019 months.
  • Achieved reduction over 8 months.
  • Provided expert clerical support by handling a wide range of routine and special requests efficiently.
  • Was in charge of the supervisor's schedule and appointments, as well as streamlining the scheduling process.
  • By automating client correspondence, record tracking, and data communications, I was able to improve office operations.
  • Boosted employee engagement by 39%.
  • Aligned branding with modern market demands.
  • Achieved this within 2018 months.

Summaries

  • Accomplished leader in vendor relationship management.
  • Professional in office management and administration with 10 years of experience maximizing productivity, efficiency, and service quality in a variety of settings.
  • Achieved 83% cost-saving.
  • Thorough and dependable Office Worker with excellent administrative skills and a strong Miscellaneous background.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Highly skilled in quality assurance terminology, as well as departmental payroll, budgeting, and AP/AR activities.
  • Agency Administrator with 8 years of successful team leadership and process improvement experience.
  • Accomplished at designing and rolling out employee leadership programs that improved management effectiveness and increased client satisfaction by 16%.
  • To meet project objectives, prioritize projects and multitask effectively.

Accomplishments

  • Developed a new inter-department communications system using ServiceNow, reducing bottlenecks in decision-making and improving response times by 73%.
  • Authored and enforced updated internal policies to ensure adherence to new federal and local regulations, mitigating legal risk and avoiding fines of over 14.
  • Supervised a team of 13 staff members to optimize daily operations while exceeding client service level agreements (SLAs) by 81% consistently.
  • Collaborated with department heads to overhaul the internal training platform, decreasing employee onboarding time by 29%.
  • Analyzed monthly financial reports to identify areas for improvement, cutting unnecessary expenditures by 50% at no impact to service quality.
  • Spearheaded a 2016-month rebranding initiative that led to a 18% increase in new client engagement and positioned the agency for future growth.
  • Trained 14 employees in updated compliance and reporting measures, leading to a 18% improvement in audit performance year-over-year.
  • Standardized legal documentation processes, ensuring consistency and compliance, which mitigated legal risks, avoiding potential fines of 4.
  • Led a cross-departmental team in the consolidation of client information systems, achieving a 35% reduction in data retrieval time.
  • Directed a strategic proposal that secured 12 in new business funding, enhancing the agency's market expansion efforts into Chicago.

Affiliations

  • International Institute of Business Analysis (IIBA) – Member in Budget and Strategic Planning
  • National Contract Management Association (NCMA) – Certification in Contract Lifecycle Management
  • International Association of Business Communicators (IABC) – Contributor to Compliance Publications
  • American Society of Safety Professionals
  • National Association for Community-Based Agencies (NACBA) – Certified in Agency Policy Management
  • Board of Medicaid Auditors (BMA) – Certified Auditor for Healthcare Agencies
  • International Association of Administrative Professionals
  • Project Management Institute (PMI) - Certified Project Management Professional (PMP) since 2021
  • Toastmasters
  • Association of Certified Compliance Professionals (ACCP) – Scrum Master Holder 2023

Certifications

  • Certified Public Accountant
  • Chartered Property Casualty Underwriter (CPCU)
  • Certified Administrator (CAPM) - Project Management Institute 2020
  • Microsoft Certified Systems Engineer (MCSE)
  • First Aid/CPR Certified
  • Certified in Human Capital Management (HCM) - HRCI 2022
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA Security+
  • Cisco Certified Internetwork Expert (CCIE)
  • Salesforce

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