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Skills

  • First Aid/CPR
  • Project organization
  • Customer service excellence
  • Scheduling and calendar management
  • Problem resolution
  • Scheduling
  • Effective communication
  • Mail handling
  • Supervision
  • Strategic planning

Work Experiences

  • Kept track of how much process supplies were being used and contacted vendors to place new orders.
  • Developed relationships with key vendors.
  • Collaborated with HR on recruitment initiatives by assisting with interviewing and onboarding of 16 employees over 2023 months.
  • Assisted in developing office safety procedures, resulting in Employee of the Year for workplace compliance and reducing incident rates by 62%.
  • Contributed to a reduction in billing discrepancies by 81%.
  • Achieved a 71% decrease in last-minute travel changes.
  • Answered high-volume incoming calls.
  • Collaborated with the purchasing team.
  • Consistently delivered high-quality clerical support for finance by managing communications, scheduling, and documentation processes.
  • Provided expert clerical support by handling a wide range of routine and special requests efficiently.

Summaries

  • Achieved 16% higher employee satisfaction scores.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Uses client relations and project management skills to run an efficient office.
  • Meticulous Front Office Worker capable of creating exceptional communications, presentations, and spreadsheets that meet a variety of administrative needs using Workday.
  • Strengths in performance reporting and strategic planning backed up by Miscellaneous training.
  • Achieved a 38% improvement in appointment accuracy.
  • Accomplished in vendor relations.
  • Exceptional at drafting process documents and keeping accurate organizational records.
  • Achieved a 64% decrease in errors.
  • Achieved a 64% decrease in last-minute changes.

Accomplishments

  • Worked efficiently in a fast-paced environment, processing 2 visitors through the front desk daily without errors.
  • Increased customer satisfaction by promptly identifying and addressing issues, resulting in a 29% increase in repeat visits.
  • Supported administrative coordinators by handling client relations, resulting in timely completion of metric and a 69% reduction in backlog workload.
  • Served as primary liaison between clients and staff for process, facilitating clear communication and reducing miscommunications by 73%.
  • Trained and onboarded 10 new hires in receptionist duties, enhancing office operational efficiency and reducing communication errors by 21%.
  • Provided outstanding customer service and resolved visitor issues, resulting in 53% improvement in front office feedback scores.
  • Organized and managed schedule for 14 medical professionals using metric, reducing scheduling conflicts by 62%.
  • Documented and resolved initiative which led to method.
  • Organized, tracked, and confirmed appointments for 11 clients weekly, utilizing Jira scheduling system to minimize conflicts and improve client satisfaction.
  • Maintained front desk operations to drive efficiency, reducing client check-in time by 80%.

Affiliations

  • Society of Human Resource Management
  • Institute of Certified Professional Managers (ICPM)
  • Front Office Managers Association – metric
  • Association for Front Office Professionals
  • Jaycees
  • Society for Human Resource Management (SHRM) – Admin Support Division
  • Project Management Institute (PMI) – Administration and Reception Focus
  • Women in Office Administration Network (WOAN)
  • International Council of Nurses
  • American Society of Safety Professionals

Certifications

  • Certified Data Entry Specialist – International Association of Administrative Professionals
  • Certified Public Accountant
  • QuickBooks Certification – initiative
  • SHRM Certified Professional (SHRM-CP)
  • Certified Front Desk Representative (CFDR) – American Hotel & Lodging Educational Institute
  • First Aid, CPR, and AED Certified - American Red Cross
  • Travel and Expense Management Certification - Meridian
  • Apple Certified Associate (ACA)
  • Project Management Professional (PMP)
  • ServSafe

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