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Skills

  • Mail distribution and handling
  • Customer service
  • Customer service excellence
  • First Aid/CPR
  • Strategic planning
  • Handling sensitive client information
  • Appointment scheduling software (Adobe Creative Suite)
  • Regulatory compliance
  • Data entry accuracy
  • Bookkeeping

Work Experiences

  • Assisted in developing office safety procedures.
  • Achieved a 71% decrease in last-minute travel changes.
  • Recognized program issues and used client relations to effectively resolve them prior to escalation.
  • Kept track of how much process supplies were being used and contacted vendors to place new orders.
  • Achieved a resolution time of under 13 hours.
  • Addressed client inquiries via phone and email.
  • Answered high-volume incoming calls.
  • Contributed to a 54% reduction in communication errors.
  • Consistently delivered high-quality clerical support for finance by managing communications, scheduling, and documentation processes.
  • Managed multiple projects at the same time using organizational and analytical skills.

Summaries

  • Uses client relations and project management skills to run an efficient office.
  • Front Office Worker is a multi-talented Front Office Worker who is consistently rewarded for planning and operational improvements.
  • With an organized approach and strong multitasking abilities, dedicated to maximizing customer satisfaction and exceeding business objectives.
  • Versatile Front Office Worker with stakeholder engagement knowledge and strong strategic planning abilities.
  • Strong written and verbal communication skills, as well as proficiency in recordkeeping and metric writing, are all assets.
  • Professional with process improvement and strategic planning fluency.
  • Extensive experience in initiative office administration and related positions.
  • Within Miscellaneous, senior Front Office Worker and outstanding performer in workflow optimization and data analysis.
  • Flexible Front Office Worker with 7 years of experience in metric office environments.
  • Achieved a 64% decrease in errors.

Accomplishments

  • Implemented office policies and procedures for front desk duties resulting in clearer task management and a reduction of client complaints by 37%.
  • Handled difficult or irate clients with professionalism and calmness, resolving 14% of issues without requiring escalation.
  • Successfully managed 4 inbound calls per day on multi-line phone system while providing exceptional service and routing calls efficiently.
  • Maintained front desk operations to drive efficiency, reducing client check-in time by 80%.
  • Introduced a new filing system that improved document retrieval speed by 45% and reduced lost records by 59%.
  • Provided outstanding customer service and resolved visitor issues, resulting in 53% improvement in front office feedback scores.
  • Collaborated with team of 5 in the development of system.
  • Promptly responded to visitor inquiries, improving visitor experience satisfaction scores by 19%.
  • Trained and onboarded 10 new hires in receptionist duties, enhancing office operational efficiency and reducing communication errors by 21%.
  • Coordinated correspondence, meeting schedules, and travel arrangements for executives, resulting in a 80% improvement in operational flow.

Affiliations

  • Administrative Professionals Organization of Boston
  • American Medical Informatics Association
  • Project Management Institute
  • Business Professionals of America (BPA)
  • International Association of Administrative Professionals
  • Toastmasters
  • Administration and Reception Skills Development Workshops by procedure
  • Society of Women Engineers
  • National Receptionists Association (NRA)
  • National Office Managers Association (NOMA)

Certifications

  • Certified Public Accountant
  • Certified Customer Service Specialist (CSS) – National Retail Federation Foundation
  • Certified Public Accountant (CPA)
  • Certified Office Manager – Cedar Works
  • Google Workspace Certification - Google
  • Time Management and Productivity Certification – program
  • Customer Service Excellence Certification Vantage
  • Records and Information Management (RIM) Certificate – ARMA International
  • Certified Event Planning Professional (CEPP) – Vantage
  • Administrative Assistant Certification – Summit Group

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