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Skills

  • Team management
  • Time management skills
  • Antenna alignment and installation
  • Operational improvement
  • Communications
  • Remote Technical Support
  • First-call resolution for tech support
  • Network expansion
  • RFI Scanners
  • Fault isolation

Work Experiences

  • Asana was delivered to customer locations by me.
  • Provided excellent service and attention when dealing with customers face-to-face or over the phone.
  • Assumed project coordination duties for category to install city-wide wireless solutions, coming in 31% under budget.
  • Assumed control over troubleshooting escalation processes, decreasing mean time to resolution (MTTR) by 29% while maintaining high customer satisfaction.
  • Achieved a 54% customer satisfaction rating.
  • Answered 5 phone calls per the past year to assist customers.
  • Learned risk assessment and stakeholder engagement to help with office needs.
  • Assisted in network expansion projects, adding 9 new Wi-Fi access points to increase network capacity without compromising performance.
  • Kept my category knowledge up to date by doing risk assessment and performance reporting.
  • Assisted the sales team during installation consultations.

Summaries

  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Program, initiative, and method are all available.
  • Client relations in program settings and client relations in quality assurance settings.
  • Expert in process with a strong aptitude for implemented and improved.
  • Competent in resolving failures and maintaining user productivity using technical skills and root cause analysis techniques.
  • Achieved results in one year.
  • Achieved improvements of up to 24% in high-density environments.
  • Achieved network performance benefits across Raleigh.
  • Student pursuing a Miscellaneous degree who is eager to contribute developed knowledge in the role of Wireless Internet Technician.

Accomplishments

  • Assessed and recommended scalable wireless networking solutions for small and medium-sized businesses, leading to a 33% increase in customer satisfaction and retention.
  • Developed scalable wireless solutions for high-density environments such as stadiums and conference halls, successfully sustaining connectivity for up to 8 users.
  • Monitored and revamped older wireless networks, identifying areas of inefficiency and implementing solutions that led to a 48% reduction in latency.
  • Configured virtual LANs (VLANs) on wireless access points for framework clients, improving network segmentation and security levels.
  • Achieved 34% reduction in network congestion by deploying advanced bandwidth management and traffic shaping protocols.
  • Assisted in the rollout of new wireless technologies, including mesh networking, resulting in a 36% improvement in signal coverage for clients.
  • Analyzed and integrated wireless hotspots across Raleigh during network migration, reducing overall transition time by 65%.
  • Upgraded existing network infrastructure with next-gen wireless standards including WiFi 6, resulting in a 30% increase in data throughput.
  • Performed routine firmware updates for 3 devices to ensure optimal performance and security, reducing system vulnerabilities by 31%.
  • Collaborated with the procurement team to optimize hardware inventory, achieving a 36% reduction in equipment outages and delivery delays.

Affiliations

  • Served as a mentor for The Wireless Innovation Forum's intern development program, guiding junior techs on wireless installation best practices.
  • Attended the Telecommunications Industry Association (TIA) workshops on wireless infrastructure buildout strategies for suburban and rural markets.
  • Member of the National Association of Tower Erectors (NATE), specializing in safe wireless station deployment practices.
  • Affiliated with the National Wireless Safety Alliance (NWSA) and completed certification programs for safe wireless tower operations.
  • Certified by the Institute of Electrical and Electronics Engineers (IEEE) in Wireless Communications Fundamentals 2016.
  • Completed courses on Radio Frequency (RF) Engineering offered by the RF Engineering Training Association (RFETA) in 2020.
  • Certified Wireless Security Professional (CWSP) since 2019, enabling an enhanced understanding of wireless network security protocols.
  • Affiliated with the Broadband Forum, attending their technical webinars for updates on the latest wireless network standards.
  • Active contributor to the Broadband Deployment Advisory Committee, focused on reducing barriers to implementing advanced wireless tech solutions.
  • Member of the National Telecommunications and Information Administration (NTIA) working groups focused on expanding wireless broadband access.

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Cisco Certified Network Associate Wireless (CCNA Wireless)
  • Microsoft Office Specialist (MOS)
  • Microsoft Azure Architect Technologies 2017
  • Certified Data Privacy Solutions Engineer (CDPSE)
  • Association for Project Management (APM)
  • Certified Wireless Technology Specialist (CWTS)
  • SAP Certified Application Associate
  • Certified Wireless Analysis Professional (CWAP)
  • Wi-Fi Essentials& Troubleshooting process

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