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Skills

  • Multidisciplinary team collaboration
  • Emergency Hospital Readmission Reduction
  • HIPAA compliance knowledge
  • Healthcare documentation accuracy
  • Client Enrollment Growth
  • Data-driven decision making in healthcare
  • Infection control protocols
  • Community Outreach and Program Development
  • Healthcare quality improvement strategies
  • Electronic Medical Record (EMR) systems management

Work Experiences

  • Achieved accreditation with category.
  • Awarded Excellence Award for achieving the highest patient satisfaction ranking out of 16 locations in one year.
  • Benefited over 17 patients.
  • Achieved a 39% reduction in overtime expenses.
  • Planned surgeries, handled pre-certifications, and double-checked insurance coverage.
  • Was in charge of a group of 12 pharmacy technicians.
  • Hired, trained, and supervised all employees, as well as providing direct supervision, ongoing staff development, and continuing education.
  • Redesigned patient access and back-office workflow processes, resulting in a system-wide staffing cost reduction of 4%.
  • Achieved a 55% improvement in patient outcomes.
  • Achieved 29% compliance across 15 locations.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Effective Pharmacy Manager with strong customer service, phone etiquette, and problem-solving abilities.
  • Achieved zero healthcare-acquired infections.
  • Bringing a successful career history of more than 17 years to the table.
  • Achieved top-ranking in patient satisfaction surveys.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Strong organizational skills, as well as a thorough knowledge of data collection and performance metrics.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Coordinate patient admission and discharge.

Accomplishments

  • Led a system-wide transition to a new scheduling platform, optimizing staff utilization, and reducing overtime by 57%.
  • Improved clinical workflows and reduced patient wait times by 48% through process optimization and staff reallocation.
  • Conducted performance evaluations for clinical staff, improving productivity by 17% and aligning care delivery with organizational standards.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Facilitated end-of-life care discussions between medical staff and families, resulting in a 46% hospice referral completion rate increase.
  • Participated in cross-departmental task force, implementing new patient triage processes that shortened patient intake times by 70%.
  • Developed a quality assurance program that improved Home Health Care compliance outcomes by 43% during state or federal audits.
  • Guided team through emergency preparedness drills, ensuring 100% compliance with emergency care standards and reducing response times by 69%.
  • Crafted and executed a community outreach program increasing patient referrals by 84% while improving rapport with external healthcare providers.
  • Resolved product issue through consumer testing.

Affiliations

  • Home Care Association of Arizona
  • American Medical Informatics Association
  • Society for Clinical Care Medicine (SCCM)
  • Home Health Financial Management Association (HHFMA)
  • American Organization for Nursing Leadership (AONL)
  • Association for Supply Chain Management (APICS)
  • National Hospice and Palliative Care Organization (NHPCO)
  • International Council of Nurses
  • Project Management Institute
  • Association for Home & Hospice Care (AHHC)

Certifications

  • Certified in the Fundamentals of Palliative Care (CF-PC) – Center to Advance Palliative Care
  • Certified Nurse Educator (CNE) - National League for Nursing
  • Certified Professional in Patient Safety (CPPS) - Institute for Healthcare Improvement
  • Jurisprudence Examination Specific to Home Health – system
  • CompTIA Network+
  • Project Management Professional (PMP)
  • ServSafe
  • Health Information Technology for Economic and Clinical Health (HITECH) Certification – Beacon Labs
  • CPR and First Aid Certification - American Red Cross
  • Certified Home Health Administrator (CHHA) – National Association for Home Care & Hospice (NAHC)

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