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Skills

  • Staff management
  • Budget management and optimization
  • Business process reengineering
  • Team management
  • Business Administration
  • Crisis Management and Business Continuity Planning
  • Client Satisfaction Improvement
  • Relationship development
  • Business Strategy Development
  • MS Office

Work Experiences

  • Contributed to a 36% uptick in overall team performance.
  • Achieved a 44% improvement in service delivery.
  • Was in charge of the CRM database, which included troubleshooting, maintenance, updates, and the creation of reports.
  • Achieved a 47% reduction in project delivery time.
  • Accurately forecasted annual budgets.
  • Contributed to an NPS score increase of 78%.
  • Was in charge of the supervisor's schedule and appointments, as well as streamlining the scheduling process.
  • Achieved savings through process optimization.
  • Effectively managed costs and billing, as well as financial discrepancies, by using system software to organize account information.
  • Built a training and development platform.

Summaries

  • With an organized approach and strong multitasking abilities, dedicated to maximizing customer satisfaction and exceeding business objectives.
  • Excellent communicator and project manager with expertise in day-to-day operations, workflow improvements, and customer service.
  • Achieved a 46% reduction in turnaround times.
  • Aligned organizational goals with actionable plans.
  • Achieved a 23% productivity boost.
  • Achieved 15% improvement in employee engagement.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Miscellaneous administrative office management, related regulatory guidelines, and data analysis certified ITIL and Business Services Manager.
  • Meet and exceed business objectives while catering to a wide range of customer needs.
  • Accomplished event manager, planning large-scale framework attended by over 11 stakeholders and delivering each project within budget constraints.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed a comprehensive risk management plan that mitigated potential risks, reducing downtime by 59% % and saving the company $5.
  • Successfully drove digital transformation efforts, replacing legacy systems with modern tech infrastructure, cutting manual processes by 46% % and saving $18 on overhead.
  • Developed strategic action plans with an emphasis on sustainability and profitability, resulting in a net growth of 75% % for the company over 11 years.
  • Led the development and deployment of a new customer relationship management (CRM) system across 11 departments, increasing lead conversion rates by 20% %.
  • Optimized the allocation of resources across multiple business units, cutting operational costs by $17 while increasing margin growth by 37% %.
  • Enabled company-wide adoption of Power BI, leading to a 47% % reduction in manual data entry and human errors, as well as improved reporting capabilities.
  • Developed and launched a digital transformation initiative in collaboration with IT and human resources, leading to cost savings of $6 annually.
  • Designed and launched a targeted employee training program, resulting in a 47% % growth in skill levels and promoting 7 employees into leadership positions.
  • Reduced operating costs by $6 through the identification and remediation of inefficiencies in procurement processes and supplier relationships.

Affiliations

  • Business Continuity Institute (BCI)
  • Project Management Institute (PMI) - 2022 certification holder
  • National Association of Social Workers
  • Customer Experience Professionals Association (CXPA)
  • International Council of Nurses
  • Society of Women Engineers
  • Association for Strategic Planning (ASP)
  • Council of Supply Chain Management Professionals (CSCMP)
  • National Association of Business Owners and Entrepreneurs (NABOE)
  • International Organization for Standardization (ISO) Leadership Program

Certifications

  • CompTIA A+ Technician
  • Lean Six Sigma Green Belt Certification
  • Certified Manager (CM) - Institute of Certified Professional Managers
  • Project Management Professional (PMP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Advanced Business Process Management (BPM) Certification
  • Digital Transformation Leadership Certificate — Ironclad Systems
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA Security+
  • Certified ScrumMaster (CSM)

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