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Skills

  • New product arrangement expertise
  • Customer satisfaction tracking
  • Adaptability in Fast-paced Environments
  • Problem resolution
  • Organization
  • Category equipment
  • Team building
  • Upselling and cross-selling
  • Microsoft applications proficiency
  • Supervision

Work Experiences

  • Boosted same-day sales by $7.
  • Achieved 7% of monthly sales targets.
  • Achieved a 50% sell-through rate.
  • Achieved a guest satisfaction rating of 53% in 2017.
  • Achieved 62% accuracy.
  • Completed daily cash reconciliation processes with 100% accuracy, consistently maintaining compliance with corporate standards.
  • Adapted selling approaches.
  • Collaborated with Columbus regional marketing team.
  • Talked to customers about QuickBooks, outlined restrictions, and educated them on policies.
  • Kept the standard and category areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement.

Summaries

  • Adjusted merchandising strategies.
  • Adept at analyzing customer trends.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved growth in upselling and cross-selling metrics.
  • Strengths in cross-functional collaboration and stakeholder engagement backed up by Miscellaneous training.
  • Within Miscellaneous, senior Sales Floor Employee and outstanding performer in stakeholder engagement and risk assessment.
  • Extensive inventory management and shipment processing experience.
  • Relationship builder who is dedicated and dependable, with strong organizational skills and a strong work ethic.
  • Able to train and support peers.
  • Product merchandising, payment processing, and cleaning knowledge.

Accomplishments

  • Partnered with marketing team to design and execute promotional campaigns, resulting in increased daily foot traffic by 70%.
  • Led store-wide promotional events that increased foot traffic by 53% and improved overall sales by $14 in 18 months.
  • Regularly exceeded cross-sell and upsell targets, increasing average transaction values by 22% per customer over 18 months.
  • Led the integration of new POS system, training all staff and ensuring a seamless transition with minimal disruption to service.
  • Achieved consistent 74% compliance during routine inventory audits and minimized stock shortages.
  • Introduced new return process guidelines that reduced customer wait times by 7% during peak shopping hours.
  • Top sales floor performer of 2016, boosting revenue by 68% month-over-month by exceeding customer service benchmarks.
  • Optimized the organization of the sales floor, reducing customer wait times by 13 minutes and improving overall purchase experience.
  • Successfully achieved 41% of monthly store sales targets by using personalized engagement strategies and an in-depth knowledge of product lines.
  • Collaborated with team of 5 in the development of method.

Affiliations

  • Member of International Retail Sales Innovation Hub
  • Member of Austin Association of Retail Talent Development
  • Participant in 2024 Global Retail and Brand Innovation Summit
  • Certified Loyalty Marketing Professional (CLMP)
  • American Marketing Association
  • Association for Computing Machinery
  • Society for Customer Service and Sales Excellence
  • Customer Experience Professionals Association (CXPA) Member
  • National Retail Federation (NRF) Member
  • Salesforce Certified Sales Performance Expert

Certifications

  • Inventory Control Specialist Certification - Brightline
  • Retail Product Knowledge Certification - HubSpot
  • Point of Sale Systems Certification (POS) - Asana
  • Microsoft Certified Systems Engineer (MCSE)
  • Retail Operations Fundamentals Certification - Ironclad Systems
  • CompTIA Network+
  • Certified Sales Professional (CSP) – 2022
  • Certified Point-of-Sale Associate Training (CPOST) - ServiceNow
  • Certified Retail Management Associate (CRMA)
  • Certified Customer Service Professional (CCSP)

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