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Skills

  • Cross-cultural communication
  • Tourism management
  • Process improvement
  • Communication skills
  • Project organization
  • Team management
  • MS Office
  • Local history
  • Adept with GPS navigation
  • Process equipment

Work Experiences

  • Collaborated with program customers to determine their needs and deliver framework service.
  • Adapted services to match current public health guidelines, ensuring the safe execution of 11 events during 2019.
  • Collaborated with framework organizers.
  • Coordinated travel for 11 destinations.
  • Contributed to the standard tour.
  • Built strong relationships with sponsors.
  • Solved procedure issues, improved operations, and provided excellent customer service.
  • Created event budgets for tours with up to $17 in production expenses, ensuring all costs aligned with financial goals while maintaining tour quality.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Boosted tour visibility.

Summaries

  • Excellent public speaking skills as well as a thorough understanding of Boston history, architecture, and current events.
  • Within Miscellaneous, senior Touring Event Manager and outstanding performer in risk assessment and vendor management.
  • Boosted client satisfaction by 60%.
  • Optimistic and outgoing individual who enjoys meeting new people.
  • Boosted social media engagement by 70%.
  • Exceptional customer service and public speaking abilities.
  • Touring Event Manager with 10 years of successful cross-functional collaboration and vendor management experience.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Collaborative Touring Event Manager with a reputation for building strong artist and sponsor relationships, contributing to repeat bookings increasing by 23% across major event locations.
  • Aligned $9 production budgets to financial goals.

Accomplishments

  • Reduced downtime by 45% during a 18-city tour by enhancing communication workflows, ensuring real-time updates for the entire production team.
  • Managed a ticketing system that processed 12 transactions, improving customer experience and resolving 15% of issues within several months.
  • Applied analytics from past tours to optimize ticket pricing strategies, increasing sales revenue per venue by 36% for consecutive events.
  • Spearheaded process marketing initiatives, driving a 52% increase in ticket sales within 6 weeks.
  • Achieved 47% under budget on the framework project by optimizing staffing and leveraging minimized travel expenses.
  • Negotiated a 64% discounted package with global logistics providers for competitive pricing in international markets.
  • Reduced equipment rental costs by 47% through long-term vendor agreements and advanced resource allocation strategies.
  • Facilitated timely payments and managed financial reconciliation for multiple ticket-selling platforms, reducing payment disputes by 54%.
  • Utilized digital scheduling systems, which reduced booking conflicts by 36% and ensured seamless live performances across 12 events.
  • Documented and resolved system which led to program.

Affiliations

  • Freemason
  • Society of Human Resource Management
  • Meeting Professionals International (MPI)
  • Women in Music (WIM)
  • Society of Independent Show Organizers (SISO)
  • Society of Ticket Agents and Retailers (STAR)
  • Association of Information Technology Professionals
  • Association for Supply Chain Management (APICS)
  • Touring Professionals Alliance (TPA)
  • Jaycees

Certifications

  • Certified Supply Chain Professional (CSCP)
  • First Aid/CPR Certified
  • CMP Healthcare Emergency Management Certification
  • Project Management Professional (PMP)
  • Certified Crisis Specialist Event Risk Management (CSERM)
  • CompTIA Security+
  • Peer Leadership Training - Touring Industry (PLT-TI)
  • Cisco Certified Network Associate (CCNA)
  • Supplier Relationship Management Certification (SRMC)
  • IAVM's Certified Facility Manager (CFM)

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