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Skills

  • Budget tracking and forecasting collaboration
  • Paperwork drafting
  • Transcription and dictation
  • Data entry
  • Payroll and budgeting
  • Bookkeeping
  • Customer and client relations
  • Office management
  • Credit and collections
  • Workflow planning

Work Experiences

  • Conducted extensive research using a variety of resources to assist professional staff with routine and special project tasks.
  • Created a new data management system that reduced data retrieval time by 4%.
  • Wrote internal memos and external correspondence for senior management and double-checked all paperwork for errors.
  • Wrote and proofread memos, letters, and reports to ensure that they were error-free.
  • Provided excellent administrative support to office staff, promoting office operations excellence.
  • Handled phone and email correspondence, made copies, and handled incoming and outgoing mail and faxes as part of my administrative duties.
  • Wrote business documents such as program, category, and metric that were clear and professional.
  • Created category presentations that were both informative and appealing.
  • Established administrative work procedures to keep track of the daily tasks of the employees.
  • Managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming and outgoing mail.

Summaries

  • Customer service and conflict resolution skills are excellent.
  • Intermediate Administrative Assistant delivers key clerical support to internal teams, customers, vendors, and other stakeholders in an efficient and accurate manner.
  • Experienced in balancing high-volume inquiries with administrative requirements for a 4-person team.
  • Dedicated team member with excellent organizational skills and a keen eye for detail.
  • Intermediate Administrative Assistant with 3 years of experience assisting with framework program coordination and implementation.
  • With strong planning, problem-solving, and communication skills, I am extremely efficient and accurate.
  • Expertise in diplomatic and professional communication, time management, and multitasking.
  • Team player who is knowledgeable in client relations and quality assurance.
  • Extensive data collection and extraction experience.
  • Incoming records, file transfers, and destruction orders are all handled by this department.

Accomplishments

  • Automated the process of updating departmental records, leading to improved efficiency and reducing manual errors by 15% %.
  • Created detailed reports and presentations for monthly leadership meetings, improving executive visibility on key performance metrics.
  • Supported onboarding processes for 5 new employees by preparing detailed training schedules, improving new hire engagement.
  • Assisted in preparing compliance documentation for standard, ensuring that all records were up to standard with zero compliance issues.
  • Built and maintained a company-wide contact database that streamlined internal communications, reducing errors by 56% %.
  • Initiated a new digital file archiving system, reducing physical storage needs by 58% and improving staff document search efficiency.
  • Coordinated and participated in meetings with the senior management team, ensuring agendas, notes, and action items were accurately tracked.
  • Resolved product issue through consumer testing.
  • Reviewed and processed 11 vendor invoices monthly, maintaining 100% accuracy and timely payments.
  • Implemented a departmental office supply management system that lowered excess ordering by 18%, saving 3 annually.

Affiliations

  • American Payroll Association (APA) Accreditation
  • Certified Microsoft Power Platform / SharePoint Administrator
  • Lions Club
  • Society of Government Administrators (SGA) Associate Member
  • Volunteer at American Red Cross Administrative Services
  • Active Member of Local Chambers of Commerce Denver
  • Member of LinkedIn's Administrative Assistant Network
  • Global Business Travel Association (GBTA) Participant
  • Certificate in Talent Acquisition and Interviewing Techniques
  • American Medical Informatics Association

Certifications

  • Apple Certified Associate (ACA)
  • Lean Six Sigma White Belt - Beacon Labs
  • Notary Public Certification - Ohio Secretary of State
  • CompTIA A+ Technician
  • Certified Payroll Specialist (CPS) - American Payroll Association (APA)
  • Google Analytics Certification
  • CPR and First Aid Certification - American Red Cross
  • Professional in Human Resources (PHR) – HR Certification Institute (HRCI)
  • Certified Public Accountant
  • Certified Event Planning Specialist (CEPS) - ILEA

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