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Skills

  • Communications
  • Operational improvement
  • Relationship development
  • Client advocacy in diverse healthcare systems
  • Regulatory compliance
  • Creating scalable intervention models for chronic patients
  • Budgets
  • In-depth knowledge of healthcare funding sources
  • Conflict resolution and de-escalation strategies
  • Admitting processes

Work Experiences

  • Completed over 8 psychosocial assessments per month.
  • Carried out in-depth risk assessments for survivors of domestic abuse.
  • Transported HubSpot to two years customer locations.
  • Assisted 9 veterans with PTSD.
  • Collaborated with procedure customers to determine their needs and deliver standard service.
  • Conducted bi-annual patient satisfaction surveys.
  • Achieved results within 2016.
  • Collaborated with multidisciplinary teams.
  • Co-authored 11 research papers on social work.
  • Collaborated with multidisciplinary teams during weekly meetings to tailor patient-centered care plans, improving patient satisfaction by 60%.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Hospital Social Worker with 14 years of successful performance reporting and strategic planning experience.
  • Collaborative practitioner in multidisciplinary teams.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Collaborative practitioner, contributing to multidisciplinary teams to deliver patient-centered care. Dramatic improvement in patient satisfaction rates, with a 42% boost attributable to tailored care strategies.
  • Committed to maintaining high standards in social work practice.
  • Communication, planning, and conflict resolution skills are all excellent.
  • Costs were consistently reduced while profits were increased.
  • Hospital Social Worker is a multi-talented Hospital Social Worker who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Designed intervention programs targeting mental health and substance abuse dual diagnoses, increasing early intervention success rates by 26% among at-risk populations.
  • Established a strong referral network with 17 community organizations, reducing overall social service appointment delays by 24%.
  • Collaborated with team of 8 in the development of program.
  • Trained 14 new social workers in hospital protocols and trauma-informed intervention strategies, leading to a 29% decrease in onboarding time.
  • Designed educational materials on handling chronic illness stress, distributed to 3 families across product, directly contributing to a 33% improvement in patient adherence to care plans.
  • Provided trauma counseling for patients and families after critical incidents, enhancing hospital reputation by maintaining human resources patient satisfaction scores above 51%.
  • Tracked patient progress through updated care plans in collaboration with nursing staff, leading to 35% lower readmission rates in high-risk populations.
  • Managed SAP tools to track patient outcomes and modify care plans based on data trends, contributing to a 62% increase in case efficiency.
  • Promoted awareness and access to culturally sensitive care for underserved communities by developing ongoing partnerships with 14 local advocacy groups.
  • Engaged in bi-monthly rounds with the medical, psychology, and nursing teams to assess patients' holistic care needs, which improved care coordination by 56%.

Affiliations

  • National Hospice and Palliative Care Organization (NHPCO)
  • Society for Social Work and Research (SSWR)
  • National Health Care for the Homeless Council (NHCHC)
  • World Health Organization (WHO) – Health Social Protection Focal Point
  • National Institute for Health and Care Excellence (NICE) - Social Care Unit
  • Collaborative Family Healthcare Association (CFHA)
  • Academy of Certified Social Workers (ACSW)
  • American Marketing Association
  • Association for Computing Machinery
  • International Federation of Social Workers (IFSW)

Certifications

  • Certified Addiction and Substance Abuse Counselor (CASAC)
  • ServSafe
  • CompTIA A+ Technician
  • Certified Advanced Social Work Case Manager (C-ASWCM)
  • Certificate in End-of-Life Social Work Practice
  • Certified Public Accountant (CPA)
  • Behavioral Health Social Work Certification
  • Critical Incident Stress Management (CISM) Certification
  • Apple Certified Associate (ACA)
  • Certificate in Palliative and End of Life Care — metric

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