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Skills

  • CCTV
  • Change Management
  • Communications
  • Team management
  • Administrative support
  • Team building
  • Health and wellness initiative development
  • Organization
  • Benefits and compensation administration
  • Analytics-driven payroll solutions

Work Experiences

  • Used my in-depth knowledge of HR principles as well as employment laws and regulations to counsel customer success and develop process policies.
  • Created processes and metrics to aid in the achievement of the organization's business objectives.
  • Boosted employee engagement.
  • Improved processes by teaching employees how to follow industry best practices and protocols.
  • Achieved a 29% resolution rate.
  • Assisted in resolving employee relations issues, achieving a 74% resolution rate within the first 7 weeks of escalation.
  • Sourced and developed sourcing leads to expand my recruiting base.
  • Set up and ran orientation and training programs to prepare employees for new assignments.
  • Addressed dissatisfaction with tailored retention initiatives.
  • Increased improvement initiatives by troubleshooting problems and taking corrective action using vendor management and workflow optimization.

Summaries

  • Initiative and standard have a proven track record.
  • People Operations Coordinator with 2 years of experience, a well-rounded industry background, and a track record of achievements.
  • Proven track record of motivating launched to achieve team, individual, and management goals.
  • Looking forward to taking on a new challenge with a successful team.
  • Achieved 30% resolution rate for conflicts.
  • Proficient in promoting category by leveraging project management and stakeholder engagement knowledge.
  • Motivating leader who has built and managed process teams in the past.
  • Achieved annual company savings of $11.
  • Power BI and SAP experts with exceptional interpersonal skills.
  • By sourcing high-quality candidates and minimizing turnover, I'm focusing on increasing business efficiency and team productivity.

Accomplishments

  • Designed and executed an employee recognition program that boosted participation by 23% and led to Innovation Award acknowledgment within the company.
  • Partnered with payroll to ensure accurate and timely processing of compensation, achieving 45% reduction in payroll discrepancies over 15 cycles.
  • Resolved 2 employee conflicts through the introduction of a structured mediation program, enhancing workplace morale and reducing turnover by 43%.
  • Automated the new hire orientation process, reducing manual tasks by 46% and accelerating time-to-productivity by 15 weeks.
  • Designed a comprehensive feedback loop during exit interviews, uncovering areas for improvement that reduced voluntary turnover by 30%.
  • Managed and streamlined recruitment for 6 roles, reducing time-to-fill by 12 days and improving candidate quality through refined screening processes.
  • Collaborated with the legal team to ensure payroll audit defense readiness, effectively addressing potential discrepancies and mitigating legal risks.
  • Served as liaison between leadership and employees, improving trust and communication channels leading to a 71% uplift in engagement scores.
  • Partnered with hiring managers to define job roles, leading to clearer recruitment briefs and a 55%-higher success rate in new talent hires.
  • Increased benefits enrollment by 37% through targeted communication and education, leading to higher employee satisfaction in the operations team.

Affiliations

  • Completed the Global Human Resources Certification at Summit Group, applying international HR best practices to optimize global workforce strategies.
  • Graduated from Leadership Development for HR Professionals at process, bolstering skills in leading cross-functional HR initiatives.
  • Joined the Human Capital Institute (HCI) network in 2024, advocating for employee experience improvements and data-driven performance strategies.
  • Member of the National Human Resources Association (NHRA), engaged in the latest trends for resolving employee relations and conflict management.
  • Collaborated on a project with the National Federation of Independent Business (NFIB), focusing on small business employee management solutions.
  • Member of the Global Payroll Management Institute (GPMI), staying informed on global compliance trends and audit defense strategies.
  • Member of the WorldatWork organization since 2020, specializing in compensation management and payroll strategy improvements.
  • Participant in the American Payroll Association (APA), contributing to conversations on payroll compliance and audit preparedness.
  • Completed a People Analytics and Data-Driven HR Strategies certification from Cedar Works, used to streamline talent management decisions.
  • Completed the HR certification from Cedar Works, recognized for studies supporting organizational performance and operational efficiencies.

Certifications

  • First Aid/CPR
  • Microsoft Certified Systems Engineer (MCSE)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Cisco Certified Network Associate (CCNA)
  • Project Management Professional (PMP)
  • ServSafe
  • Diversity, Equity, & Inclusion (DEI) Certificate from Cedar Works
  • HR Analytics Certificate by Cedar Works
  • Organizational Development Professional Certification from procedure
  • Certified Compensation Professional (CCP) by WorldatWork

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