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Skills

  • Cross-functional project management
  • Analytics-driven payroll solutions
  • Absenteeism tracking and mitigation
  • Health and wellness initiative development
  • Security systems
  • Affirmative action
  • Compliance audits and regulatory adherence
  • Personnel recruitment
  • Personnel engagement
  • Employee recognition program management

Work Experiences

  • Assisted in resolving employee relations issues, achieving a 74% resolution rate within the first 7 weeks of escalation.
  • Created processes and metrics to aid in the achievement of the organization's business objectives.
  • Achieved zero non-compliance findings during 2018 inspection.
  • Reduced process lags by quickly processing personnel actions, awards, flags, legal incidents, sponsorship, evaluations, morale, and welfare documentation.
  • Achieved improvements through proactive management.
  • Aided executive decision-making by reporting on metrics and recommending actionable improvements.
  • Achieved 23% accuracy for three consecutive quarters.
  • Through effective emergency resolution, I was able to reduce obstacles and save time while spearheading special projects.
  • Aligned strategies with long-term business goals.
  • Built a streamlined onboarding document management system, cutting copy redundancy by 49% and saving approximately 17 hours weekly.

Summaries

  • Achieved annual company savings of $11.
  • Communicative and team-oriented, with Tableau expertise.
  • People Operations Coordinator and team leader with 3 years of experience in process settings.
  • Proficient in promoting category by leveraging project management and stakeholder engagement knowledge.
  • Offering extensive experience in the Miscellaneous industry for over 11 years.
  • Power BI and SAP experts with exceptional interpersonal skills.
  • People Operations Coordinator is a hardworking and dependable People Operations Coordinator who excels at risk assessment and process improvement.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Individual who is enthusiastic and capable of working in both a team and independently.

Accomplishments

  • Optimized the termination process for an 4-employee downsizing, ensuring compliance with state laws and avoiding legal action or financial liabilities.
  • Successfully onboarded 12 new hires for the human resources team, reducing initial turnover rate by 38% within the first 2 months.
  • Delivered 11% improvement in employee retention by optimizing onboarding processes and introducing tailored training initiatives.
  • Collaborated with the legal team to ensure payroll audit defense readiness, effectively addressing potential discrepancies and mitigating legal risks.
  • Built a real-time HR dashboard that allowed leadership to proactively resolve staffing gaps, filling critical roles 48% faster than previous cycles.
  • Negotiated contract revisions for 14 benefit providers, which lowered overall costs by 23%, while expanding employee options.
  • Resolved 2 employee conflicts through the introduction of a structured mediation program, enhancing workplace morale and reducing turnover by 43%.
  • Designed and executed an employee recognition program that boosted participation by 23% and led to Innovation Award acknowledgment within the company.
  • Led a successful HR compliance audit, ensuring 13% adherence to local and federal labor regulations, avoiding potential fines.
  • Reduced administrative task load by implementing ServiceNow automation, allowing HR teams to focus on tactical planning and driving process success.

Affiliations

  • Collaborated with initiative on initiatives that support improved business hiring practices and employee lifecycle management.
  • Graduated from the Human Resources Leadership Certification program at Ironclad Systems, specializing in employee satisfaction and retention strategies.
  • Completed the Diversity and Inclusion in HR certification through Asana, applying principles to improved referral and retention program results.
  • Completed the HR certification from Cedar Works, recognized for studies supporting organizational performance and operational efficiencies.
  • Member of the HR Analytics Forum, contributing to discussions on how to integrate meaningful employee data into decision-making processes.
  • Earned recognition as a Certified Compensation Professional (CCP) in 2017, implementing compensation structures that reduce dissatisfaction points.
  • Completed the Jira HRIS Certification in 2024, enhancing data reporting and improving accuracy in HR analytics.
  • Completed the Global Human Resources Certification at Summit Group, applying international HR best practices to optimize global workforce strategies.
  • Active participant in the Raleigh Chamber of Commerce’s HR-related initiatives promoting local talent acquisition strategies.
  • Member of the Global Payroll Management Institute (GPMI), staying informed on global compliance trends and audit defense strategies.

Certifications

  • HRIS Administration Certification from Tableau
  • Certified Recognition Professional (CRP) from Recognition Professionals International
  • Advanced People Operations Leadership Program by initiative
  • Project Management Professional (PMP)
  • Diversity, Equity, & Inclusion (DEI) Certificate from Cedar Works
  • ServSafe
  • CompTIA A+ Technician
  • Certificate in Employee Benefits Law from Lakeside Partners
  • Certified Benefits Professional (CBP) from Global HR Professionals
  • Microsoft Office Specialist (MOS)

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