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Skills

  • Stakeholder relations
  • Interpersonal and written communication
  • Waterfall methodology
  • Food preparation
  • Risk management processes and analysis
  • Team building
  • Stakeholder management
  • Operational improvement
  • Business operations
  • MS Office

Work Experiences

  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Provided a superior customer experience in order to build a loyal customer base.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Looked into project issues and either fixed them or escalated them.
  • Aligned development efforts with key project stakeholders.
  • Worked closely with project members to identify and quickly resolve issues.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Looked for industry trends on social media and through online sources.
  • Achieved results in 4 months.
  • Aligned backlog with business goals.

Summaries

  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.
  • Well-versed in the planning and deployment of client relations.
  • Knowledgable in a variety of design and testing methodologies.
  • Accomplished Scrum Master with a track record of optimizing development processes, reducing deployment time by 7 days and increasing team throughput by 34%.
  • Motivated Project Scrum Master with experience managing large-scale projects, including budgeting and administration.
  • Attempt to bring new skills and knowledge to a growing team in a new position.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved 35% reduction in project delivery time.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Collaborated with 4 departments to identify and eliminate bottlenecks in project workflows, increasing overall project throughput by 20%.
  • Aligning multiple PO priorities across 15 teams with shared resources, decreased conflicts in sprint commitments and increased on-time delivery rate of feature sets by 61%.
  • Monitored
  • Championed initiatives to automate recurring manual tasks in the workflow, cutting down processing times by 80% and increasing team morale.
  • Integrated
  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.
  • Recorded
  • Helped the organization adopt agile best practices and obtained Scrum Master to demonstrate expertise, which improved confidence and buy-in from senior management.
  • Conducted Sprint Retrospectives with actionable insights, leading to a 78% increase in continuous improvement initiatives between sprints.
  • Facilitated daily stand-ups, backlog grooming, and sprint review meetings to keep cross-functional teams aligned and focused on the product roadmap.

Affiliations

  • Scrum.org – Professional Scrum Master (PSM) course volunteer facilitator
  • Institute for Lean Systems – Monthly Kanban process development workshop attendee
  • Association for Computing Machinery
  • American Marketing Association
  • Jira Administrators Group – Active in continuous learning and feature evaluation
  • AGILE Singapore – Webinar contributor and active community participant
  • DevOps Institute – Certified DevOps Agile Specialist
  • Jaycees
  • Lean Agile Institute – Regular participant in agile and lean continuous education programs
  • International Association of Business Analysts (IIBA) – Member specializing in Agile methodology

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Protection Officer (CPO)
  • PRINCE2 Foundation Certification - standard
  • ServSafe
  • Certified Agile Leadership (CAL I and II) - standard
  • Certified Scrum Product Owner (CSPO) - ScrumAlliance
  • KMP II - Kanban Advanced Practitioner - procedure
  • Microsoft Azure Fundamentals – Microsoft
  • DevOps Leader Certification - procedure

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