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Skills

  • Residential cleaning
  • Meeting Organization
  • Operations management
  • Clientele relationship development
  • Ordering cleaning supplies
  • Internal auditing
  • Customer service excellence
  • Front desk operations
  • Kennel cleaning and sanitizing methods
  • Financial records and processing

Work Experiences

  • Advised
  • Started it.
  • Informed guests about daily specials and menu options, allowing them to make informed decisions about appetizers, entrees, and desserts.
  • Gave customers clear demonstrations of alarm systems so they could learn how to use each feature.
  • Exercised and practiced under the supervision of athletic trainers or professional coaches to develop skills, improve physical condition, and prepare for competitions.
  • Made a proposal
  • Managed
  • Provided new Hospitality Assistants with training on all departmental procedures as well as assistance in locating required process items and cleaning supplies.
  • Kept track of revenue decision-making processes in order to assist and support senior management.
  • Completed the work outlined on the repair order with efficiency and accuracy.

Summaries

  • Excellent communicator and team player looking for a position as a QA analyst with a forward-thinking company.
  • Expert
  • Dependable
  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.
  • Fluent in both English and Spanish.
  • Customer service specialist with 2 years of initiative experience who is dedicated and detail-oriented.
  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.
  • Professional with over 10 years of experience in project management and process improvement initiatives across the enterprise.
  • Ambitious
  • Leadership skills that have been demonstrated to drive enterprise optimization goals and improve organizational operations.

Accomplishments

  • Trained and mentored new staff members, reducing onboarding time by 15% and improving service quality consistency.
  • Monitored guest billing procedures during high-peak seasons, achieving 2% error-free invoice handling and boosting customer trust.
  • Collaborated with the marketing team to promote seasonal packages, resulting in a 47% increase in bookings during off-peak months.
  • Initiated staff cross-training efforts, which resulted in operational flexibility and reduced shift coverage gaps during peak times by 17%.
  • Spearheaded the launch of a new rewards program, raising overall customer engagement by 81% within the first several months.
  • Worked closely with the sales department to offer exclusive packages, resulting in a 50% growth in group bookings.
  • Consistently delivered exceptional service to VIP guests, achieving a 39% increase in repeat bookings.
  • Managed daily room turnover and coordinated with housekeeping to achieve a 74% faster room readiness for guest arrivals.
  • Resolved product issue through consumer testing.
  • Provided personalized guest service at high-profile events, receiving Innovation Award for 62% guest satisfaction in feedback reports.

Affiliations

  • Association of Information Technology Professionals
  • Certified Hotel Industry Analytics (CHIA) from Harbor & Co.
  • International Council of Nurses
  • Completed Customer Service Excellence workshop by the American Hospitality Academy in 2018
  • ServSafe Food Handler Certification from Lakeside Partners
  • Member of the Association of Hospitality Financial Management Educators (AHFME) since 2024
  • Rotary International
  • National Association of Social Workers
  • American Marketing Association
  • National Restaurant Association - Atlanta Chapter Member since 2016

Certifications

  • Apple Certified Associate (ACA)
  • Hospitality Leadership Credential from system
  • Certificate in Hotel Industry Analytics (CHIA) by STR Global and AHLEI
  • Certified Concierge from Les Clefs d'Or USA
  • Conflict Resolution in Hospitality Certificate from procedure
  • Certified Revenue Management Executive (CRME) by HSMAI
  • CompTIA Security+
  • Guest Complaint Resolution and De-escalation Certificate by program
  • Vendor Relationship Management Certificate from standard
  • CompTIA A+ Technician

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