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Skills

  • Meeting arrangements
  • Business correspondence
  • Appointment setting
  • Office management
  • Accounting familiarity
  • Scheduling and calendar management
  • Customer relations and communications
  • Accountability in Handling Sensitive Information
  • Report analysis
  • Document conversion

Work Experiences

  • Wrote professional memos, letters, and marketing copy to support business objectives and growth.
  • Worked with vendors to order and maintain office supplies inventory, as well as to obtain the most cost-effective pricing.
  • Organized, opened, and routed incoming mail and deliveries to assist senior leaders in responding quickly to business and customer needs.
  • Used Jira to write a variety of letters, reports, and other documents.
  • Conducted research in order to collect and record program information.
  • Effectively interacted with Front Desk Student Assistant and Front Desk Student Assistant, took detailed notes, and distributed minutes to all attendees in the past year meetings.
  • Kept track of office supplies by checking inventory and ordering new supplies as needed.
  • Wrote internal memos and external correspondence for senior management and double-checked all paperwork for errors.
  • Established administrative work procedures to keep track of the daily tasks of the employees.
  • Achieved results over a period of 13 months.

Summaries

  • Administrative professional with strong communication, planning, and prioritization skills demonstrated over 14 years of service.
  • For method, a detail-oriented Records Specialist capable of coordinating digital and physical records.
  • Salesforce expert with exceptional performance reporting and typing abilities.
  • Agendas are well-prepared, meetings are well-scheduled, and action items are followed up on.
  • Expert at multitasking in a fast-paced environment.
  • Commended for cultivating a positive work culture by interacting with employees and customers cheerfully.
  • Front Desk Student Assistant is an attentive and personable administrative support professional with 2 years of experience in fast-paced office environments.
  • Quality assurance and performance reporting are examples of areas of expertise.
  • Experienced in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
  • Experienced in balancing high-volume inquiries with administrative requirements for a 17-person team.

Accomplishments

  • Documented and resolved standard which led to category.
  • Updated and optimized the main office calendar in Power BI, streamlining scheduling across 6 departments and improving communication timelines.
  • Developed and circulated visitor feedback forms, gathering data to propose actionable insights for service improvements.
  • Effectively handled expense submissions, ensuring compliance with university reimbursement policies and preventing delays in processing.
  • Mentored new front desk assistants in front desk operations and software utilization, increasing team efficiency by 20%.
  • Collaborated with university leadership to ensure compliance with document security policies, supervising the proper handling and storage of sensitive materials.
  • Improved supply chain procedures by introducing an electronic inventory tracking system via SAP, cutting wait times by 41%.
  • Successfully supported high-volume visitor check-ins during standard, processing 7+ visitors per hour while maintaining excellent customer service.
  • Resolved escalated visitor complaints efficiently within three years SLA, improving first-touch resolution rates by 51%.
  • Created detailed weekly reports summarizing office activity, visitor statistics, and areas for improvement, contributing to data-driven decision making.

Affiliations

  • National Association of Student Employment Administrators (NSEA)
  • Campus Safety and Crisis Management Program (category)
  • American Society of Safety Professionals
  • Professional Association of Deskside Services (PADS)
  • International Association of Administrative Professionals (IAAP)
  • American Association for University Administrators (AAUA)
  • American Marketing Association
  • National Association of Campus Activities (NACA)
  • American Medical Informatics Association
  • Phi Theta Kappa Honor Society for Academic Achievement

Certifications

  • ServSafe
  • Conflict Resolution and De-Escalation Certification - Meridian
  • Visitor and Facility Access Control Certification – Vantage
  • Salesforce
  • Google Certified Professional Cloud Architect
  • Certified Administrative Professional (CAP)
  • Emergency Preparedness and Crisis Management Certification – Seattle
  • Conflict Management and Communication Skills Certification
  • CPR and First Aid Certification - American Red Cross
  • Customer Service Excellence Training Certification - Meridian

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