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Skills

  • Inventory management
  • Process improvement
  • Union negotiations
  • Hiring and staffing
  • Business operations
  • Expert in welding
  • Service Manuals
  • Subcontractor relations
  • Strong interpersonal skills
  • Team building and leadership

Work Experiences

  • Implemented a procedure dynamic marketing strategy that resulted in a 18% increase in body shop sales.
  • Created system and process reports on a regular basis to evaluate performance, adjust strategies, and keep operations agile and sustainable.
  • Stocked the shop with tools, parts, and other resources to ensure prompt service and the ability to handle a wide range of repairs.
  • Reviewed established policies and procedures in order to assume temporary leadership roles, motivate employees, and ensure that procedure operations ran smoothly.
  • Was in charge of the category system and associated software to ensure that service invoicing was accurate and complete.
  • Achieved Outstanding Service Award recognition for maintaining 15% safety compliance over 5 consecutive inspections.
  • Identified framework areas in need of improvement and implemented process program, resulting in a 7% increase in productivity.
  • Established, enforced, and optimized internal policies for areas such as system and metric to maintain business agility and responsiveness to dynamic market demands.
  • Kept employee morale high and increased production by 10% through employee appreciation.
  • Achieved a 78% improvement in customer retention rate.

Summaries

  • To drive cost-cutting initiatives, collaborates effectively with vendors and insurance agencies.
  • Results-oriented, goal-oriented, and looking to apply my experience to the role of Body Shop Manager.
  • With over 12 years of experience focusing on system diagnosis, I am a skilled maintenance technician/electrician.
  • Proactive Body Shop Manager uses determination and attention to detail to produce high-quality strategic planning work.
  • Dedicated to providing high-quality construction services to discerning clients, Body Shop Manager is goal-oriented.
  • With 7 years of experience, I am a strategic thinker and a decisive manager.
  • Effective problem-solver and leader who excels at streamlining operations to reduce costs and improve organizational efficiency.
  • Quality-driven and deadline-driven coordinator with a remarkable knack for overcoming obstacles while staying within budget and schedule constraints.
  • Body Shop Manager who is proactive and meticulous, with over 10 years of experience in the procedure industry.
  • Project Executive with extensive experience in maximizing the quality, performance, and outcomes of category projects in the program industry.

Accomplishments

  • Estimated
  • Troubleshot
  • Supervision: Trained contract workers to perform general warehouse duties to company standards.
  • Appraised
  • Built
  • Organized
  • Led
  • Drove
  • Collaborated
  • Fabricated

Affiliations

  • Society of Collision Repair Specialists (SCRS)
  • Collision Industry Conference Attendee 2023
  • National Institute for Automotive Service Excellence (ASE Certification Program)
  • Freemason
  • American Medical Informatics Association
  • Certified Buyer from National Auto Parts Association Six Sigma
  • Project Management Institute
  • Association for Supply Chain Management (APICS)
  • International Association of Administrative Professionals
  • Consultative Roles within TechForce Foundation Advisory

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Lean Six Sigma Green Belt for Auto Repair
  • CCC One Estimating Software Certification
  • Environmental Protection Agency (EPA) Section 609 Refrigerant Recycling Program
  • Apple Certified Associate (ACA)
  • National Institute for Automotive Service Excellence (ASE) Blue Seal of Excellence Recognition
  • Collision Repair Management Certification (CRM)
  • ASE Structural Analysis and Damage Repair Certification
  • Heat Pump Installation Certified
  • ASE Non-Structural Analysis & Damage Repair Certification

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