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Skills

  • Tax preparation
  • Customer satisfaction
  • MS Office
  • Credit and collections
  • Remains preparation
  • Mortuary operations
  • Weekly Payroll
  • Supervision
  • Team management
  • Guest interaction

Work Experiences

  • Was in charge of preparing death certificates and obituaries.
  • Saved $2 by putting in place cost-cutting measures that addressed long-standing issues.
  • Responded to all client inquiries and requests for information about funeral services and costs.
  • Organized visitation chapels and kept an orderly environment.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Casted and cosmetized the deceased in preparation for visitations and burials.
  • Ensured
  • Used SAP and Jira to create and print tribute cards, guest books, and prayer cards.
  • Transported the deceased from the scene of death to the funeral home.
  • Won

Summaries

  • Focused Funeral Assistant looking to contribute value to the Northwind organization by leveraging 10 years of successful industry performance.
  • Funeral Assistant with 2 years of successful risk assessment and data analysis experience.
  • Service-driven
  • Funeral Assistant who is skilled at communicating with mourners and providing informative and personable support.
  • Articulate
  • Dependable and courteous self-starter and team player seeking to apply previous experience to a method position with a forward-thinking organization.
  • Valuable and hardworking employee with a track record of converting cold calls into profitable sales relationships.
  • For future mailings and newsletters, the database has been updated with updated addresses and other alumni contact information.
  • Professional in the funeral services industry with a meticulous and organized nature and experience in day-to-day office management.
  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.

Accomplishments

  • Led compassionate funeral home tours that increased pre-arranged funeral service interest by 70% over 6 months.
  • Conducted 16 pre-need counseling session each the past year.
  • Instrumental in implementing new scheduling software that increased service planning efficiency by 84%.
  • Increased sales 2% over 6 months.
  • Documented and resolved procedure which led to metric.
  • Assisted in the embalming process, improving procedure times by 69% while adhering to industry safety and procedural standards.
  • Helped families navigate post-funeral customs and obligations, increasing funeral attendees' engagement with the funeral home's follow-up services.
  • Processed and filed all legal documents such as death certificates and burial permits with an error rate of less than 26%, ensuring compliance.
  • Provided dignified pallbearer services in 12 funeral services, ensuring adherence to family wishes and funeral home protocols.
  • Consistently handled high-stress situations during busy weeks with 12 consecutive services, ensuring that each ceremony went smoothly.

Affiliations

  • Association for Computing Machinery
  • Volunteer with Bereavement Support Group Raleigh
  • Floral Arrangements for Funerals Training
  • Virtual Service Provider for Memorials During COVID Network
  • Certified Funeral Service Practitioner (CFSP)
  • Ethical Funeral Transport Providers Association
  • National Association of College & University Mortuary Science Educators (NACOUMSE)
  • Funeral Service Foundation (FSF) Scholarship Recipient
  • Rotary International
  • International Cemetery, Cremation & Funeral Association (ICCFA)

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Grief Counseling Certification
  • Certificate in Financial Management for Funeral Service Providers
  • Association for Project Management (APM)
  • Counseling Skills for Funeral Staff Certification
  • Psychological First Aid (PFA) Certification
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • Certified Emotional Intelligence (EI) Professional
  • Public Speaking for Funeral Assistants Certification
  • CompTIA Security+

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