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Skills

  • Dual diagnoses expert
  • Needs assessment
  • Anxiety disorder expertise
  • Time management and prioritization
  • Group psychotherapy expert
  • Supervision
  • Team management
  • Client communication & motivational strategies
  • Project organization
  • Mental health support

Work Experiences

  • Achieved President's Club.
  • Kept track of the client census by using the daily Movement Report and keeping track of admissions, discharges, doctor appointments, and site visits.
  • Assisted in securing grant funding.
  • Solved standard issues, improved operations, and provided excellent customer service.
  • Achieved 29% improvement in attendance.
  • Managed caseload of 13 patients with substance dependence and co-occurring Axis I and Axis II disorders.
  • Led clients through effective therapeutic exercises combining Cognitive Behavior Therapy and Dialectical Behavior Therapy.
  • Actively liaised with legal professionals.
  • Attracted 15% more first-time enrollees.
  • Achieved results within three years.

Summaries

  • Boosted client satisfaction scores by 47%.
  • Achieved results over several months.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Advocated for underserved populations.
  • Achieved a 39% drop in treatment dropout rates.
  • Boosted client support availability.
  • Certified in Mental Health First Aid with hands-on experience collaborating with clinical teams to create individualized wellness plans. Contributed to a 43% increase in long-term recovery outcomes.
  • Acquired Employee of the Year for superior performance in client advocacy and peer support leadership, resulting in a 64% increase in individualized recovery milestones.
  • Within Insurance, senior Peer Recovery Specialist and outstanding performer in budget management and quality assurance.
  • Aided recovery efforts.

Accomplishments

  • Facilitated weekly peer-led groups to foster open communication, resulting in a 56% improvement in participant retention rates.
  • Reduced program dropout rates by 80% through personalized peer mentoring and continuous follow-up efforts.
  • Utilized recovery-friendly technology tools to streamline communication between peers and providers, resulting in a 61% jump in care coordination efficiency.
  • Led peer leadership activities in the development and execution of outreach strategies, reaching 9 new clients and expanding program visibility.
  • Successfully built a recovery support network across 12 local communities, positively impacting client access to resources and community inclusion.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Provided peer support for a caseload of 16 clients, improving their recovery engagement by 19% in 6 months.
  • Established partnerships with 4 local mental health services to ensure seamless referral and care coordination, improving the continuum of care by 76%.
  • Actively coordinated with case managers and probation officers, reducing client recidivism by 21% in 18 months.
  • Conducted life-skills workshops to assist clients in reintegrating into society, leading to a reintegration success rate of 37% in 2023.

Affiliations

  • Rotary International
  • Certified Peer Recovery Specialist Board (state-specific)
  • Behavioral Health Association of Providers
  • American Society of Safety Professionals
  • National Recovery Month Organizing Committee
  • American Public Health Association (APHA) - Alcohol, Tobacco, and Other Drugs Section
  • American Medical Informatics Association
  • International Wellness Professional Association
  • Society of Women Engineers
  • Substance Abuse and Mental Health Services Administration (SAMHSA)

Certifications

  • Certified Rehabilitation Counselor (CRC) - Lakeside Partners
  • CompTIA A+ Technician
  • Crisis Prevention and Intervention Certification Summit Group
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Public Accountant (CPA)
  • Certified WRAP Facilitator (Wellness Recovery Action Plan) Brightline
  • Cisco Certified Network Associate (CCNA)
  • Trauma-Informed Care Certification Lakeside Partners
  • Veteran Peer Specialist Certification Summit Group
  • Group Facilitation Skills Certification - Vantage

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