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Skills

  • Process improvement
  • Lead Generation Techniques
  • Operational improvement
  • Microsoft Office proficiency
  • Project management software usage
  • Sales forecasting
  • Purchase contracts
  • Team building
  • MS Office
  • Problem resolution

Work Experiences

  • Achieved sales growth over 2017.
  • Attained Six Sigma.
  • Acted as a liaison between buyers and sellers for over 4 homes in 18 months, resulting in sales of over $2.
  • Was in charge of over 4 weekly home sales, collaborating with buyers, sellers, and banks to ensure smooth sales transactions and happy customers.
  • Assisted clients with purchasing new homes.
  • Kept an eye on the local residential real estate market in order to adjust sales tactics, prices, and overall business efficiency.
  • Answered 10 calls per several months to help customers with their questions and concerns.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Attained Scrum Master to better assist clients with purchasing new homes and advising on financing options, improving close rates by 68%.

Summaries

  • Achieved a 20% repeat client rate.
  • Achieved a 66% success rate.
  • Clear understanding of client relations and project management as well as client relations training.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved results within 18 months.
  • Achieved 67% faster transactions.
  • Boosted inquiries by 21%.
  • Comprehensive knowledge of real estate marketing techniques—resulting in 48% engagement increase from social media promotions and open houses.
  • Achieved 23% reduction in market time by conducting over 9 home showings each week, leading to quicker transactions.
  • Achieved 65% increase in team efficiency by streamlining administrative processes and supporting senior sales consultants.

Accomplishments

  • Documented and resolved standard which led to system.
  • Onboarded and mentored 15 new sales associates, improving team performance and helping achieve department sales quotas for 2015.
  • Collaborated with team of 2 in the development of program.
  • Converted 68% of potential buyers into active customers by attending real estate events and engaging with prospects.
  • Exceeded monthly sales targets for 5 months by maintaining constant communication with potential buyers and offering tailored solutions.
  • Assisted clients in aligning their budget with premium features and upgrades, resulting in an average upsell of $17 per home sold.
  • Developed a repeat buyer program resulting in a 67% increase in repeat purchases for newly sold homes.
  • Regularly exceeded team sales quotas by an average of 38% through focused relationship building and product knowledge.
  • Assisted in the sale of 2 new homes, contributing to $14 in revenue growth for Northwind within 2020.
  • Increased customer satisfaction and reliability by resolving issues within 16 hours/days, attributed to effective real-time project management.

Affiliations

  • Urban Land Institute (ULI)
  • Women in Residential Construction (WIRC)
  • International Council of Nurses
  • Certified New Home Sales Professional (CSP)
  • Freemason
  • Residential Construction Management Certification (RCMC)
  • Project Management Institute
  • Real Estate Staging Association (RESA)
  • Council of Residential Specialists (CRS) Member
  • Home Builders Association (HBA)

Certifications

  • Certified Sales Coach - Lakeside Partners
  • CompTIA Security+
  • Google Certified Professional Cloud Architect
  • Certified New Home Sales Professional (CSP) – National Association of Home Builders (NAHB)
  • CompTIA A+ Technician
  • Home Marketing Expert Certification (HMS) - system
  • Apple Certified Associate (ACA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Project Management Professional (PMP)
  • Fundamentals of Real Estate Contracts Certification - method

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