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Skills

  • Sales pipeline management
  • Home showings (virtual and in-person)
  • Process improvement
  • Operational improvement
  • Project organization
  • MS Office
  • Mortgage and Financing Knowledge
  • Communications
  • Attention to detail (sales contracts/transactions)
  • Time management

Work Experiences

  • Looked for industry trends on social media and through online sources.
  • Oversaw the delivery of standard project by procedure team, which resulted in metric.
  • Transported Microsoft Excel to three years customer locations.
  • Assisted potential homebuyers in all stages of purchasing 6 newly built homes, ensuring a 75% satisfaction rate through exceptional customer service.
  • Cold calling and referrals were used to generate leads for sales and rental properties.
  • Attained Scrum Master to better assist clients with purchasing new homes and advising on financing options, improving close rates by 68%.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Boosted overall customer inquiries by 81%.
  • Assisted in developing and implementing scripts for phone calls to prospective buyers, leading to a 21% increase in lead conversion rate.
  • Attended real estate shows.

Summaries

  • Achieved 23% reduction in market time by conducting over 9 home showings each week, leading to quicker transactions.
  • Boosted team knowledge retention by 80%.
  • New Home Sales Assistant who is well-organized and knows a lot about method property sales and mortgage coordination.
  • Accelerated sales cycles.
  • Built strong relationships with real estate agents and brokers.
  • Built strategic relationships.
  • Achieved 56% reduction in market time.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Within Miscellaneous, senior New Home Sales Assistant and outstanding performer in budget management and risk assessment.
  • Achieved 65% increase in team efficiency by streamlining administrative processes and supporting senior sales consultants.

Accomplishments

  • Partnered with cross-functional teams to ensure all new clients were onboarded efficiently and their home customization requests were fulfilled ahead of schedule.
  • Prepared and streamlined contracts for 7 clients using Jira, reducing errors by 20% and expediting approval times.
  • Utilized time management skills to balance client meetings and administrative duties, consistently meeting operational deadlines.
  • Used project management software like Asana to track, manage, and report on home customization progress, reducing delivery delays by 71%.
  • Maintained consistent lead conversion rate of 35% by personalized follow-up and focusing on building relationships with prospective buyers.
  • Converted 68% of potential buyers into active customers by attending real estate events and engaging with prospects.
  • Onboarded and mentored 15 new sales associates, improving team performance and helping achieve department sales quotas for 2015.
  • Collaborated with design consultants to create personalized home packages, increasing average upsell value by $14 per transaction.
  • Assisted in preparing property purchase agreements and coordinating documentation, ensuring contractual compliance and timely execution.
  • Increased net sales by 51% over 2017 through strategic upselling of home customization options and upgrades.

Affiliations

  • Real Estate Staging Association (RESA)
  • American Congress on Real Estate and Investment (ACREI)
  • Council of Residential Specialists (CRS)
  • International Association of Administrative Professionals
  • Home Staging and Redesign Association (HSRA)
  • Urban Land Institute (ULI)
  • International Council of Nurses
  • Rotary International
  • Home Builders Association (HBA)
  • Women in Residential Construction (WIRC)

Certifications

  • Certified New Home Sales Professional (CSP) – National Association of Home Builders (NAHB)
  • Certificate in New Home Sales Management - procedure
  • Certified Public Accountant
  • Certified Real Estate Salesperson - system
  • Certified Home Builder Associate (HBA) - metric
  • Certified Customer Relations Specialist (CCRS) - metric
  • Project Management Professional (PMP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified in Residential Construction Sales - Brightline
  • Apple Certified Associate (ACA)

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