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Skills

  • Cross-departmental coordination
  • Cash Handling
  • Bill computation
  • Food and beverage replenishment
  • Customer Relationship Management (CRM)
  • Tableside service
  • Food and beverage pairings
  • Cash handling expert
  • POS system operation
  • Customer satisfaction tracking

Work Experiences

  • Addressed potential access issues.
  • Was in charge of overseeing the setup of banquet food stations as well as coordinating service to multiple dining areas.
  • Evaluated a 4 square-foot restaurant and lounge according to state and federal cleanliness standards.
  • Folded napkins and prepared silverware sets to ensure an adequate supply for the host station.
  • Offered refills on method, initiative, and program beverages.
  • Assigned work tasks and coordinated the activities of dining room personnel to provide prompt and effective service to patrons.
  • Achieved Employee of the Year for outstanding service delivery after reducing average guest wait times by 40% through process improvement initiatives.
  • Supported the needs of a 4-person wait staff who attended to the specific needs of countless customers on a daily basis for method restaurant with social relevancy and intentionality.
  • Maintained table settings by promptly and courteously removing courses, replacing utensils, and refilling beverages.
  • Was in charge of event contracts, which included estimates, event profiles, and post-event summaries, among other things.

Summaries

  • Effective service coordinator for a variety of settings, including fast-paced banquet events and casual dining rooms.
  • With careful organization, he is an effective creator of service structures.
  • Lounge Attendant who is proactive and has worked in procedure restaurants for 3 years.
  • Lounge Attendant is a service-oriented individual who is well-versed in dining, kitchen, and cleanliness standards.
  • Make thoughtful recommendations and take dietary restrictions into account.
  • Because of friendliness, prompt service, and automated, consistently received customer satisfaction ratings of 14%.
  • Dedicated to accuracy and streamlining systems in order to maximize productivity.
  • Motivated Lounge Attendant exhibiting strength in critical thinking and problem solving.
  • Food safety and sanitation guidelines are known to this focused and efficient team member.
  • Proven ability to provide high-quality customer service in high-stress, fast-paced environments.

Accomplishments

  • Exceeded guest expectations for hospitality by consistently delivering personalized customer service to over 10 guests per shift.
  • Achieved Excellence Award for customer service excellence in managing high-pressure situations during peak hours.
  • Reduced overall guest service response time by 39% through precise coordination of team responsibilities and enhanced workflow management.
  • Resolved product issue through consumer testing.
  • Developed and maintained effective relationships with airline staff, allowing for smoother service delivery and escalations when needed.
  • Tracked inventory using Jira, ensuring timely stock replenishment and a constant supply of amenities for guests.
  • Assisted in managing bookings for special events hosted in the lounge, ensuring flawless guest experiences from start to finish.
  • Implemented strategic seating arrangements for better space use, optimizing occupancy rates by 69%.
  • Maintained in-depth knowledge of various transportation options and local attractions to offer bespoke recommendations to guests.
  • Ensured all VIP and frequent flyer loyalty members were catered to promptly, driving an improvement in membership renewal rates.

Affiliations

  • Hospitality and Tourism Management Association
  • World Travel & Tourism Council (WTTC)
  • Foodservice Consultants Society International (FCSI)
  • Society of Women Engineers
  • American Medical Informatics Association
  • Hospitality Financial and Technology Professionals (HFTP)
  • International Concierge & Guest Relations Society
  • Operational Health and Safety Administration (OSHA) Compliance Training – 2020
  • Lions Club
  • Freemason

Certifications

  • Certified Public Accountant
  • Food Safety Manager Certification (ServSafe or local equivalent)
  • Advanced Communication Skills Certification from Northwind
  • Alcohol Server Certification (TIPS if in the U.S.)
  • Luxury Hospitality Standards Training from category
  • Apple Certified Associate (ACA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Corporate Leadership Training for the Service Industry
  • First Aid Certification by St. John Ambulance 2024
  • CompTIA A+ Technician

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