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Skills

  • Quality Control and Assurance
  • Task prioritization
  • Public speaking
  • Product testing
  • Relationship development
  • Process implementation
  • Risk management processes and analysis
  • Business operations
  • Process improvement
  • First Aid/CPR

Work Experiences

  • Transported ServiceNow to three years customer locations.
  • Double-checked the data's accuracy and integrity.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Analyzed customer data to identify trends.
  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Accelerated onboarding success within 7 weeks.
  • Adhered to program standards.
  • Entered data into the ServiceNow system, including payments, account information, and call logs.

Summaries

  • Adept at mentoring and training teams to enhance performance, successfully improving departmental productivity by 48% through structured peer-based programs.
  • Adept at mentoring and training teams.
  • Knowledgable in a variety of design and testing methodologies.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Claims Service Specialist is a multi-talented Claims Service Specialist who is consistently rewarded for planning and operational improvements.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Claims Service Specialist with exceptional customer service, time management, and service coordination skills.
  • Achieved 51% reduction in processing time.
  • Consistently exceeded category targets.
  • To deliver information to policyholders, makes use of well-developed communication skills.

Accomplishments

  • Contributed to the development of an escalation procedure that reduced high-priority claims response time by 29%.
  • Resolved product issue through consumer testing.
  • Worked to resolve aged claims backlog, closing 17 unresolved claims within three years, leading to faster payouts.
  • Partnered with legal and compliance teams to resolve escalated claims involving liabilities exceeding $2, minimizing potential litigation risks.
  • Developed a new customer retention strategy resulting in a 74% decrease in turnover and improved client satisfaction scores.
  • Reviewed and approved high-value claims, ensuring accuracy and expediency while saving the company approximately $4 annually.
  • Worked closely with IT to integrate automated notification systems, reducing manual errors during the claims workflow by 22%.
  • Achieved consistent 81% improvement in claims resolution time by identifying and fixing bottlenecks within the claims process.
  • Redesigned internal claims tracking systems, contributing to a reduction of overdue claims by 16% over two years.
  • Executed detailed claim audits, discovering errors and reducing processing time by 35%, ultimately leading to fewer customer disputes.

Affiliations

  • National Underwriter Claims Resource Center
  • Chartered Property Casualty Underwriters (CPCU) Society
  • American Institute For Chartered Property Casualty Underwriters (AICPCU)
  • Freemason
  • Healthcare Financial Management Association (HFMA)
  • National Association of Insurance Commissioners (NAIC)
  • Society of Women Engineers
  • Society for Human Resource Management (SHRM) - Compliance Committee
  • International Council of Nurses
  • American Society of Safety Professionals

Certifications

  • Claims Handling Ethics Professional (CHEP) – framework
  • Certified Claims Professional (CCP) - Summit Group
  • Certified Public Accountant (CPA)
  • Cisco Certified Internetwork Expert (CCIE)
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA A+ Technician
  • Certified Compliance & Ethics Professional (CCEP) - process
  • Chartered Insurance Operations Professional (CIOP) – The Institutes
  • CPR and First Aid Certification - American Red Cross
  • Advance Fraud Examiner Certification (AFE) – Association of Certified Fraud Examiners (ACFE)

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