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Skills

  • Team building
  • Stakeholder collaboration
  • MS Office
  • Process improvement
  • Problem resolution
  • Money handling
  • Waste Documentation
  • Communications
  • Equipment inspection
  • Team management

Work Experiences

  • Solved initiative issues, improved operations, and provided excellent customer service.
  • Kept my work area clean to reduce the risk of accidents.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Greeted customers and provided outstanding service to both internal and external customers.
  • Collaborated with metric customers to determine their needs and deliver category service.
  • Conducted compliance checks over a 3-year period.
  • Achieved a 78% satisfaction rate.
  • Answered 8 calls per 18 months to help customers with their questions and concerns.
  • Conducted thorough visual inspections of trucks and trailers.
  • Collaborated with dispatch to coordinate truck flow.

Summaries

  • Scale House Attendant with 14 years of successful team leadership and vendor management experience.
  • Clear understanding of strategic planning and performance reporting as well as project management training.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Continuously trained staff.
  • Strong interpersonal and communication skills.
  • Collaborative team player effectively working with dispatch to smooth truck flow, lowering congestion by 25% and maximizing on-site efficiency.
  • Consistent troubleshooting resolution.
  • Boosted performance.
  • Scale House Attendant is a multi-talented Scale House Attendant who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Reviewed and corrected 2 invoices with weight divergences, contributing to increased accuracy and revenue assurance across multiple transactions.
  • Contributed to a team-based approach that streamlined cash reconciliation processes, reducing balancing errors by 62%.
  • Facilitated smooth operation of truck scales for 6 vehicles daily, ensuring compliance with safety and regulatory requirements.
  • Resolved product issue through consumer testing.
  • Identified and addressed weight discrepancies by comparing records, reducing erroneous entries by 74% over several months.
  • Monitored and analyzed weight trends, identifying patterns to proactively address issues, leading to a 19% reduction in customer complaints.
  • Developed and implemented shift schedules to ensure 24/7 coverage of scale house operations, improving team efficiency and job satisfaction.
  • Documented and resolved procedure which led to method.
  • Created accurate daily reports of scale house activities for management, which contributed to identifying inefficiencies and saving 13 annually.
  • Collaborated with team of 5 in the development of category.

Affiliations

  • Certified Scale Operator Program (CSO) – system
  • Local Environmental Compliance Association – Raleigh
  • Professional Association for Scales, Systems & Controls
  • Certified Hazardous Materials Manager (CHMM)
  • Society of Women Engineers
  • Certification in Fleet Maintenance and Management (FM&M) – 2021
  • Society of Human Resource Management
  • Association of Information Technology Professionals
  • American Marketing Association
  • Transportation Security Administration (TSA) Cargo Security Program

Certifications

  • Stationary Scales Operator Licensing category
  • Commercial Driver's License (CDL) Awareness Program
  • Certified Heavy Equipment Operator
  • Global Logistics Specialist (GLS) Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • ServSafe
  • Forklift Operator Certification
  • Hazardous Waste Operations and Emergency Response (HAZWOPER) Certification
  • Certified Transportation Professional (CTP)
  • Project Management Professional (PMP)

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