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Skills

  • Food and beverage pairings
  • Tableside service
  • Multi-Task Management
  • Weekly Payroll
  • Dining customer service
  • Stockroom organization
  • Upselling techniques
  • Menu memorization
  • Effective customer upselling
  • Daily specials memorization

Work Experiences

  • Kept a high level of cleanliness and sanitation.
  • Keep meat products at the proper temperature and humidity.
  • Promoted items on beverage lists and restaurant specials.
  • Developed knowledge of products and sales items to answer shoppers' questions.
  • Kept the store floor clear of shopping carts and hand baskets.
  • Ensured that the facility complied with all health codes, sanitation requirements, and license regulations, avoiding potential fines.
  • Stored it in designated containers and storage areas to extend the shelf life of the food and prevent spoilage.
  • Improved employee morale by motivating and disciplining employees and implementing a new mentoring program.
  • Cashed out customers using cash registers and credit card machines, handling up to $5 in cash per event.
  • Memorized restaurant wine stock and appropriate entree pairings, resulting in $13 in daily wine sales.

Summaries

  • With extensive beverage and food knowledge, he is a fine dining expert and a cheese connoisseur.
  • Skilled at making customers feel at ease and addressing any concerns they may have.
  • Ambitious server with 2 years of experience increasing category sales and providing guests with personalized service.
  • Motivated Back Waiter exhibiting strength in critical thinking and problem solving.
  • Bar procedures and liquor laws, as well as a recent license in the preparation and sale of alcoholic beverages.
  • Developed a rapport with management and staff by providing excellent service and engaging in personal interactions.
  • Committed team player with the ability to work on a flexible schedule.
  • Professional with experience in hotel dining and catering, as well as guest services and food and beverage operations.
  • Professional with 12 years of experience in restaurant operations who is dependable and quality-oriented.
  • Collaborative team leader with extensive experience in fair supervision.

Accomplishments

  • Collaborated with kitchen staff to reduce order errors, resulting in a 64% improvement in correctly served dishes under high volume conditions.
  • Oversaw store renovation and expansion project, which increased revenue by 10%.
  • Implemented a system to reduce dish return errors, contributing to a 48% decrease in customer complaints and negative meal returns.
  • Supported kitchen staff with quick and accurate dish retrievals and deliveries, reducing the kitchen’s downtime by 71% minutes per shift.
  • Trained 17 new team members in proper food running procedures, significantly improving team response time during busy service.
  • Streamlined budget management, resulting in standard.
  • Documented and resolved initiative which led to process.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Sustained a high performing team and minimized employee turnover.
  • Proactively assisted in pre-shift meetings, contributing valuable insight to improve service techniques and food running efficiency.

Affiliations

  • Foodservice Consultants Society International (FCSI)
  • International Food Service Executives Association (IFSEA)
  • Institute of Food Technologists (IFT)
  • Freemason
  • Culinary Management and Leadership Networking Group
  • National Restaurant Association
  • National Association of Social Workers
  • Association for Computing Machinery
  • American Marketing Association
  • American Medical Informatics Association

Certifications

  • OSHA: Food Handling
  • Food and Beverage Management Certification from Cedar Works
  • First Aid/CPR/AED Certification
  • Salesforce
  • Green Restaurant Association Certification for Reducing Waste
  • Table Section Management Certification from metric
  • Cisco Certified Network Associate (CCNA)
  • ServSafe
  • Certificate in Hospitality Supervision
  • First Aid/CPR Certified

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