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Skills

  • Creating marketing plans
  • Team management
  • Managing retail build outs
  • Customer satisfaction improvement strategies
  • Compliance with HACCP and other food safety regulations
  • Supervision
  • Data analysis and reporting in sales trends
  • Operational improvement
  • Planning and coordination
  • Client relationship management

Work Experiences

  • Responded to customer inquiries and delivered appropriate information after thoroughly researching issues.
  • Cut costs by successfully negotiating vendor pricing contracts to save money.
  • Increased YOY sales by 13% and increased margins by effectively introducing new products within 11 months.
  • Worked with internal staff and customers to improve store operations and respond to customer concerns quickly.
  • Taught staff how to remain calm and professional in the face of adversity.
  • Planned and updated work schedules to ensure that anticipated business needs were met to the best of my ability.
  • Established, enforced, and optimized departmental procedures and goals to improve team performance and productivity.
  • Looked over sales reports to see how I could improve sales and inventory management accuracy.
  • Found discrepancies between accounting records and cash drawer transactions by researching daily transactions.
  • Assigned tasks to specific employees based on their individual skills and knowledge.

Summaries

  • Experienced retail supervisor with a proven track record of motivating high-performing teams to achieve and exceed sales, service, and operational goals.
  • Proven track record of motivating implemented to achieve team, individual, and management goals.
  • Proficient in promoting framework by leveraging workflow optimization and vendor management knowledge.
  • Process improvement in method settings and process improvement in project management settings.
  • Tactical team builder with experience introducing products, implementing pricing models, and determining customer needs so that effective solutions can be delivered.
  • Seafood Lead is a hardworking and dependable Seafood Lead who excels at workflow optimization and process improvement.
  • Customer service-oriented professional with a positive attitude and budget management and strategic planning abilities.
  • With proactive and strategic approaches, we are focused on driving revenue growth.
  • Results-oriented Miscellaneous professional with data analysis, workflow optimization, and performance reporting strengths.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.

Accomplishments

  • Led department-wide inspections in compliance with Six Sigma standards, consistently achieving high marks and maintaining regulatory compliance.
  • Leveraged advanced seafood processing techniques to increase efficiency, decreasing waste by 63% and reducing overhead costs by 10 annually.
  • Increased staff retention by 78% through enhanced training programs and the promotion of internal growth opportunities within the seafood department.
  • Streamlined food prep workflows, reducing average processing time per order by 4 minutes while maintaining top-tier quality standards.
  • Achieved Lean compliance by leading a full review and enhancement of food safety and sanitation protocols, passing the annual audit with zero violations.
  • Monitored market trends to adjust pricing strategies on core items, leading to a 20% increase in seafood department revenue in 2017.
  • Handled the introduction of high-margin seafood selections, contributing to a 25% increase in departmental profits while enhancing product diversification.
  • Developed and implemented a waste reduction strategy, reducing spoilage and shrink by 70% within the first 12 months of deployment.
  • Proactively led inventory audits, reducing variances by 73% and increasing overall controls and accountability in the seafood department.
  • Created a cross-promotional strategy with complementary departments (e.g., bakery or produce sections), increasing overall sales by 67%.

Affiliations

  • Adaptive training program at method - Focused training on seafood handling, packaging, and sustainable sourcing.
  • Completed Vendor Management and Negotiation Training Program - Developed skills in renegotiating seafood supplier contracts, improving cost savings.
  • Affiliated with the Association for Retail Environments (ARE) - Gained insights on seafood merchandising and strategic inventory management.
  • Active member, Food Logistics and Distribution Council (FLDC) - Learned how to manage temperature-sensitive goods like seafood efficiently and cost-effectively.
  • Supply Chain Management coursework at Vantage - Applied best practices from manufacturing to seafood department inventory control.
  • Active participant in workshops hosted by North American Meat Institute (NAMI) - Focused on integrating seafood categories into total protein offerings.
  • Certified in Seafood Watch Best Practices by Monterey Bay Aquarium - Advocated for sustainable seafood buying practices aligned with industry-recognized recommendations.
  • Affiliated with the Retail Industry Leaders Association (RILA) - Participate in forums that focus on optimizing retail operations and mitigating shrink.
  • Active member, International Association for Food Protection (IAFP) - Committed to promoting food safety standards, especially in perishable categories.
  • Member, Seafood Nutrition Partnership (SNP) - Continuously informed about consumer nutritional trends and how to educate customers on health benefits of seafood.

Certifications

  • Certified Expert in Seafood Procurement Practices
  • OSHA Food Safety Management Certification
  • Certified in Cross-contamination Risk Reduction Strategies
  • National Fisheries Institute Professional Seafood Buyer Certification
  • Professional Food Safety and Sanitation Certificate by Northwind
  • Microsoft Office Specialist (MOS)
  • CompTIA A+ Technician
  • Google Certified Professional Cloud Architect
  • Ohio Seafood Safety Regulations Compliance Certificate
  • Leadership in Energy and Environmental Design (LEED) Green Associate

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